Kaiterra Sensedge Faq And Troubleshooting
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Also See for Sensedge:
- Getting started (16 pages) ,
- Deployment manual (26 pages) ,
- Manual (13 pages)
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Summary of Contents for Kaiterra Sensedge
- Page 1 KAITERRA www.kaiterra.com Kaiterra Sensedge Connectivity FAQs & Troubleshooting Guide SEPTEMBER 2020 Page ! 1...
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Page 2: Table Of Contents
KAITERRA www.kaiterra.com Table of contents 1 Overview…………………………………………………………………………………………………………………………………3 2 Kaiterra Sensedge Connectivity FAQs……………………………………………………………….……………4 Connectivity Troubleshooting Steps………………………………………………………………………….…..10 3.1. Is the Sensedge on the network?…………………………………………………………………………10 Is the Sensedge uploading data to Kaiterra cloud?………………………………………….11 More troubleshooting steps……………………………………………………………………………….….12 Page ! 2... -
Page 3: Overview
KAITERRA www.kaiterra.com Overview This document is intended for use by individuals who may be responsible for responding to IT issues and requests. This document answers common connectivity questions for the Sensedge and provides guidance for connectivity troubleshooting. Page ! 3... -
Page 4: Kaiterra Sensedge Connectivity Faqs
KAITERRA www.kaiterra.com Kaiterra Sensedge Connectivity FAQs What servers does the Sensedge connect to? For firmware versions >= 1.5: • MQTT server: ◦ sensedge.mqtt.kaiterra.com port 8884 ◦ sensedge.mqtt.kaiterra.cn port 8884* • API server: ◦ api.kaiterra.com port 443 ◦ api.kaiterra.cn port 443* •... - Page 5 This means that RS485 cabling will be plugged into the adapter, which in turn is plugged into the Sensedge's Ethernet port. When using the adapter for RS485, the Sensedge thinks it's running Modbus/TCP, and the conversion to Modbus/RTU is happening solely on the adapter.
- Page 6 *Note: the external adapter requires its own 5V micro-USB power source. Can the Sensedge communicate via Wi-Fi to the cloud and Ethernet to BMS via BACnet or Modbus? The Sensedge can support connections to the cloud and BMS via BACnet or Modbus simultaneously, but the connections have to be over the same physical layer - both over Wi-Fi or both over Ethernet.
- Page 7 KAITERRA www.kaiterra.com ts: "2019-09-25T05:30:00Z", rco2 (ppm): 441.5, km102.rtvoc (ppb): 205.6, km102.rhumid: 54.24, km102.rtemp: 25.43, km100.rgt25: 4.565, km100.rpm25: 38.26, km100.rpm25c: 45.65, km100.rgt03: 4331, km100.rpm10: 41.09, km100.rpm10c: 49.02, rbtrytemp: 30, rbtryvoltage_now: 4049000, rbtryvoltage_max: 4100000, rbtrycurrent_now: 334000, rbrdtemp: 37 • "ts" - Timestamp in UTC • "rco2 (ppm)" - CO2 in ppm • "km102.rtvoc (ppb)" - TVOC in ppb •...
- Page 8 What happens to data recorded while the Sensedge is o!line? If the Sensedge is turned on but not connected to the Internet, it still records and saves readings to local storage for later upload. When connectivity is restored, it will continue sending current readings once per minute.
- Page 9 KAITERRA www.kaiterra.com As an example, if the Sensedge were o#line for 10 days, it would take 1 day to upload the historical data. Note: Backlogged data is sent via primary MQTT to our cloud. Secondary MQTT data upload via local server is currently not supported.
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Page 10: Connectivity Troubleshooting Steps
Check if the Sensedge is uploading data to Kaiterra cloud. 3.1 Is the Sensedge on the network? Let’s begin by checking if the Sensedge is on the network. First, make sure that the Wi-Fi/Ethernet icons in the top-right status bar are white. If not: Ensure that the device has an IP address (Settings->Wi-Fi/Ethernet). -
Page 11: Is The Sensedge Uploading Data To Kaiterra Cloud
KAITERRA www.kaiterra.com 3. Make sure that the firmware on the Sensedge is updated to v1.7.7 or later versions. After updating, please forget the current Wi-Fi network and try to connect again. 4. Some routers build a profile of the tra#ic sent by devices, and disconnect them from the network if they don't look like a PC or Mac. -
Page 12: More Troubleshooting Steps
Please ensure there isn’t a CaptivePortal requiring a username and password. The Sensedge will be able to handle some CaptivePortal logins, but there may be issues with timeouts, and not all networks are supported. To determine its location, the device uses Google APIs (outside China) and Gaode APIs (inside China).