Hopper Adjustment - Prime Dynamic 995EV User Manual

E-23= Chain note detected by IR system
Check the hopper, tighten the hopper by adjusting the screw
E-26= Left counting sensor problem
Clean the dust with a brush or change the sensor.
E-27= Right counting sensor problem
Clean the dust with a brush or change the sensor.
E-29= Transmitting sensor problem
Clean the dust with a brush or change the sensor.
E-30= Receiving sensor problem
Clean the dust with a brush or change the sensor.
E-32= Speed sensor problem
Clean the dust with a brush or change the sensor.
E-33= Half note detected by IR system
Take the note from the machine and check note's size, it might not be normal, so try to count
again.
False Acceptance Rate (FAR)
The device might give false error message due to below reasons:
 Slant or tilt position when placing the notes.
 Defective on notes (washed, tapes, dirty, cut, curled, etc.).
According to factory research & testing, the device's FAR is below 0.1%.

6. Hopper Adjustment

- When counting result is incorrect or improper feeding of bills occur soften, it is necessary to
adjust the hopper.
Adjust the hopper by turning the Hopper Adjuster Screw located in the back of the machine to
get a proper feeding distance.
- Turn it to clockwise direction to increase the thickness (Usually when counting result is less
than the real pieces it should be)
- Turn it to anti-clockwise direction to decrease the thickness