Intellinet 522991 Frequently Asked Questions

Server Appliance and NAS FAQ
Q: Why can I not see the appliance/NAS on the network neighborhood?
A: Make sure that you have assigned the appliance/NAS to the same workgroup name as the
computers that will access the shares. You can always search for the appliance/NAS (using
either the unit name or IP address) in the network neighborhood. After you've found the unit, map
it to a shortcut on your desktop. This will make future access quicker.
Q: WinME/98/SE machine can see the appliance/NAS in their network neighborhood but cannot
access the appliance/NAS.
A: This is probably due to the windows user login name being different than the user name in the
appliance. This must match for WinME/98/SE as they do not have a network username/password
prompt.
Q: Win2000 and WinXP cannot see the appliance/NAS under the network places but other
systems can.
A: Windows networking protocols take time to renew the computer names. This could take up to
half a day in cases. Try searching for the appliance/NAS name and/or IP address under the
network neighborhood. You should be able to find the unit if everything else is correct. If this does
not find the unit, your settings may not be correct. Usually you can map the drive to the desktop
to solve this issue in the future where Windows looses the network name for some reason.
Q: I am unable to get my Linux Server to attach to the appliance/NAS.
A: Make sure to enable NFS under the advance NAS menu. Add a NFS mapping rule under that.
Enter the Remote UID -- usually 0 for the root user. Enter the remote IP as your server IP with ' /
24 '. The /24 is the net mask (same as 255.255.255.0). Then you can use the Linux mount
command to mount the unit on the server. The security rules are the same as your mapping user
in our unit. Example mounting command: root> mount 192.168.0.1:/shared /mnt/nas
Q: How many users/groups can I create and how many can access the unit concurrently?
A: You can add as many users/groups as you want. It will keep scrolling down once you pass the
box limit. As for concurrent users, there is no hard coded limit. Your limit will be performance.
Again, this device is meant for small offices/workgroups up to about 20 people depending on your
performance requirements.
Q: How do I access the shared folders without a username and password?
A: Map the drive using the Windows neighborhood and have the system remember the password
and reconnect at startup.
Q: Do you support double byte file names (Chinese/Japanese)?
A: Yes we do for Windows 2K/XP.