Getting Help - Insignia NS-DV2G User Manual

You may not have purchased the rights to play the song on an additional device. To test this, try to play a
song that you have copied from an older CD and converted to MP3 format. If you can play that song but not
the song that doesn't play, then you need to purchase the rights to play the song.
Why should I update the firmware?
You should always update the player to the latest firmware to make sure that it works correctly and has the
latest features. For more information,
How do I copy a CD to my player?
First you must rip the CD using a digital music manager like Best Buy Rhapsody or Windows Media Player.
After the songs are on your computer, copy the songs to the player using Windows Explorer or a digital
music manager. For more information,
Why does my player display a message that says "Unknown artist/album"?
This message usually appears when the music file doesn't contain artist or album information (incomplete
ID3 tags). See the documentation or online help of your digital music manager for instructions on adding
that information to your music files.

Getting help

Contacting technical support
Before you contact technical support, review the
already answered there.
If you have questions about the use or features of your player, call Technical Support at 1-800-699-9218 or
(877) 467-4289, or fill out an online support request at:
www.bestbuy.com/support.asp
Get additional online help at:
www.insignia-products.com
www.bestbuy.com/mp3help
www.geeksquad.com
Learn more
On the Internet, you can use a Web search site to find information on the following topics*:
· "Ripping CDs"
· "Downloading music"
· "Downloading MP3s"
· "MP3 music"
· "MP3 copyright law"
*Best Buy Enterprise Services, Inc. does not maintain and is not responsible for the content of Web pages
you find using these search terms.
Specifications
Mini USB 2.0
Ports and
2 Earphones/Headphones shared with 1 Line-in
connections
Micro SD slot
LCD
Display 262,000 colors
320x240 QVGA
Battery Replaceable, rechargeable lithium ion
Audio: MP3, WMA, Secure WMA, Audible, Vorbis (tracks will only be recognized
in File and Folder (MSC) mode)
Supported formats
Photo: JPG/JPEG
file://C:\Documents and Settings\Administrator\Desktop\NS-DVxG UG US R0\NS-DV2...
"See Updating the firmware".
"See Transferring music files to your
Troubleshooting and FAQ
Page 27 of 30
player."
section to see if your question is
10/10/2006