Table of Contents
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Troubleshooting
If you encounter problems during installation, the following
table provides solutions to the most common ones. For more
information, please refer to our Online Help, which provides
the most complete and up-to-date information.
Problem
The gateway's
Internet light is
solid red.
The gateway's
Internet light is
solid yellow.
22 | Swift Sensors Quick Start Guide
Solution
Red means the gateway is not able to connect
to your WiFi router, a cell tower, or Ethernet jack.
•
Connecting with WiFi: The gateway could
not connect to the WiFi router with the
provided credentials. Please double check
your credentials and try step 1 again.
•
Connecting with Cellular: Try to improve
signal strength by pointing the antenna
straight up and moving the cellular modem
to a higher location or closer to a window.
•
Connecting with Ethernet: Check that your
Ethernet jack is connected to your LAN.
•
Yellow means the gateway is set up, but
there is a problem with this building's
internet. Troubleshoot your cable modem or
contact your internet service provider.
•
Connecting with WiFi: The gateway
connected to your WiFi router, but the router
is offline.
•
Connecting with Ethernet: Your LAN is offline.
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