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Getting Technical Support
1) What version of the OS are you using?
2) When does the problem occur?
3) Were any messages displayed on the screen when the error occurred? If so, what
was the exact wording of the message?
4) What is the purchase date and serial number of the product?
5) What have you already tried to get the problem resolved?
6) Are you on a network? If so, what type of network is it?
7) What type of Computer are you using?
8) Can the problem be reproduced? If so, what are the steps necessary to reproduce
the problem?
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