Troubleshooting - 3rdisecure IRIS 101 User Instructions

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TROUBLESHOOTING

Before calling the Helpline at the foot of page, try some of the solutions below.
I don't seem to be receiving many frames per activation.
a) Check the image size and quality. High = less frames. Choose a lower quality. image.
b) Network may be busy.
I can't dial into the camera – it doesn't appear as an option for live picture viewing?
a) Camera is switched OFF.
b) Camera has lost network connection. Yellow LED must be constantly lit.
c) Power failure and battery has expired (Note: If camera is in 'Alarm mode' when power has failed, you
should receive a text message notification.
d) Server is not recognising the camera. This could be due to subscription issues or service blocking –
contact your service provider.
I can't get video delivered to my mobile handset
Go to the Configure menu, select Communication and switch
POLLING to Off. Depending on the handset this option may have to
be switched to Off. Select Done to exit to Main menu.
Technical Specifications
Wired:
Wireless:
Operating Temperature:
Dimensions:
Weight:
Battery:
Working time:
Standby time:
PIR:
PIR detection angle:
PIR range:
Networked:
IP Rating
For setup and technical assistance please go to www.3rdisecure.tv or call 01443 819328
No
Yes
o
o
0 C to 45 C
180(h) x 50(d) mm / Base 76mm (dia.)
235g
Lithium
upto 1hour of video transmission capability
5hours
Fresnel lens intergrated into Sensor
100
5 metres minimum to 7 metres
GSM-850/GSM900/DCS1800 and PCS-1900
IP54
Page 15
Comms Menu
Select.....
1 Polling: (On)
0 Done

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