One Drop Owner's Manual page 52

Troubleshooting Situation #4 One Drop Meter is paired with
more than one supported device but results are not syncing
to all supported devices. (For example, your One Drop Meter
is paired with an iPhone® and Android™ phone, but results are
only syncing to the iPhone®).
CAUSE One Drop Meter only establishes a connection with
one supported device at a time.
ACTION If you sign in to your account on both devices, results
will sync between the devices through the cloud. Alternately,
you can turn off the Bluetooth® wireless technology on one
device. The results will then sync to your other supported
device.
Troubleshooting Situation #5 One Drop Meter does not
appear in the One Drop App when adding a new One Drop
Meter.
[1] CAUSE The One Drop Meter cannot be detected.
ACTION On your One Drop Meter, press and hold the
Meter Button until the Bluetooth® wireless technology
symbol appears. Once the One Drop Meter has connected
successfully, a confirmation screen will appear on your phone
screen.
[2] CAUSE Bluetooth® wireless technology on the supported
device is turned off.
ACTION Go to the settings menu in your supported device
and ensure that Bluetooth® wireless technology is turned on.
If you continue to experience issues, check your supported
device's instructions for more information.
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