Appendix D Troubleshooting - Probewell MT-1/WT3 User Manual

Appendix D
If the MT-1/WT3 seems to have operation problems, consult the following list to help
determine the source of the problem. You can also refer to our support page for
more information (https://probewell.com/support/). If any problem persists, please
contact Probewell Lab Inc. Technical Services.
FAULT
AT POWER ON
THE SOCKET DOES
NOT START
METER UNDER
TEST DOES NOT
WORK
NO PULSE FOUND
(SOLID-STATE
METERS)
DESCRIPTION
The socket is
powering up and cannot
connect to the socket
web server.
If the meter is not
powering up
selection of the form.
On the web interface
you only see check
meter parameters and
doesn't go to the Tests
tab.
MT-1/WT3 User Guide
Troubleshooting
• Check if the fan inside the
not
socket is running.
• Make sure the form selector is
set according to the meter
base being used.
• Verify the voltage of the
meter base between 100 and
480VAC.
• The meter base must be able
to provide at least 150VA.
• Do not install tester in a test
board.
• Make sure the selected form
after
matches with the one
indicated on the meter
nameplate.
• Turn the MT-1/WT3 off and
on and try again.
• Check meter insertion.
• The meter could be defective.
Try another meter.
• Make sure the sensor is
positioned over the IR pulse
emitter of the meter.
• Some meters need to be set
in Test Mode to emit a proper
pulse for testing. See the
meter user manual.
FIX
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