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Summary of Contents for CommScope Touchstone TG6452
- Page 1 Touchstone TG6452 Telephony Gateway User Guide, DRAFT Revision 2.3...
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Page 2: Commscope Legal Statements
As a condition of your use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use. -
Page 3: Table Of Contents
Chapter 3: Install and connect your Telephony Gateway......18 Front panel........................18 Rear panel........................19 Select an installation location..................20 Desktop mounting instructions................21 Factors that affect wireless range...............21 Connect the Telephony Gateway.................. 21 Configure your wireless connection..............23 Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 4 I'm not getting on the Internet (wireless)..............35 I can get on the Internet, but everything is slow............35 I don't have a dial tone when I pick up the phone............35 Appendix A: Glossary................37 Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 5: Chapter 1: Safety Requirements
IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 6: European Compliance
24.0 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times. Turning the switch OFF disables the device, including both data Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 7: Maximum Rf Power Levels
■ Increase the separation between the equipment and receiver. ■ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ■ Consult the dealer or an experienced radio/TV technician for help. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 8: Rf Exposure
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformité de rf. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 9: Channels 1-11
Channels 1-11 For products available in the USA and Canada, only channels 1-11 can be operated. Selection of other channels is not possible. This device is restricted to indoor use. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 10: Chapter 2: Get Started
Touchstone TG6452 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. -
Page 11: About Your New Telephony Gateway
This is a round cable with a connector on each end. It is the same kind of (coax) wire used to connect to your television for cable TV. You can buy coax from Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 12: Get Service
Get service Before you try to use your new Telephony Gateway, contact your local service provider to establish an Internet account and telephone service. When you call, have the following information ready: Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 13: System Requirements
Ethernet or wireless LAN connection must be available. macOS System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 14: Linux/Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this manual This manual covers the Touchstone TG6452 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. Select an installation location... -
Page 15: What About Security
Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 16: Wireless
To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Get support If you need assistance with your ARRIS product please contact your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 17 Chapter 2: Get started For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 18: Chapter 3: Install And Connect Your Telephony Gateway
Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. Front panel The front of the TG6452 has the following indicators. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 19: Rear Panel
LED indicates that Wireless Protected Setup (WPS) is active. 4. Phone: Indicates the status of the telephone line. Rear panel The rear of the TG6452 has the following connectors and controls. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 20: Select An Installation Location
Telephony Gateway that extension cords are not required. ■ Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 21: Desktop Mounting Instructions
By limiting your network’s range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Connect the Telephony Gateway Warning: Risk of injury or equipment damage. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 22 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateway’s Cable connector. Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 23: Configure Your Wireless Connection
(SSID) device and enter the encryption key. If you need to modify the Telephony Gateway's default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 24: Set Parental Controls
1. Access and log into the wireless configuration interface as explained in Access the configuration interface (page 24). 2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 25 Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
- Page 26 7. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) 8. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 27: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 28: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 29 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 30: Chapter 5: Operate The Telephony Gateway
Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the TG6452 The Telephony Gateway has LED indicator lights to assist in troubleshooting. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 31: Phone Led
Light patterns for the Phone LED during normal operation Telephony was registered White (steady) Telephony registration in progress Red (Slow blink) Telephone is off-hook (phone call in progress) White (slow blink) Telephony failed to register Red (Steady) Internet LED Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 32: Wps Led
Internet. You will not use this button often. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 33: Reset The Telephony Gateway To Factory Defaults
Telephony Gateway for more than 15 seconds. This restores the configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 34: Chapter 6: Troubleshooting
If you are using an Ethernet hub, is it turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... -
Page 35: I'm Not Getting On The Internet (Wireless)
■ If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 36 If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
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Page 37: Appendix A: Glossary
F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG6452 provides a built-in firewall. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3... - Page 38 Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
- Page 39 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone TG6452 Telephony Gateway User Guide DRAFT Revision 2.3...
- Page 40 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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