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Related Manuals for CommScope ARRIS Touchstone DG9450
Summary of Contents for CommScope ARRIS Touchstone DG9450
- Page 1 Touchstone DG9450 Data Gateway User Guide, STANDARD Revision 1.2...
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Page 2: Commscope Legal Statements
As a condition of your use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use. -
Page 3: Table Of Contents
Table of contents CommScope legal statements..................2 Chapter 1: Safety requirements..............5 FCC Part 15........................6 RF Exposure......................6 Canadian compliance......................7 RF Exposure......................7 License exempt.....................7 Chapter 2: Get started................8 Introduction........................8 About your new Data Gateway..................8 What's in the box......................9 Items you need.......................9 Contact your service provider..................10 System requirements.................... - Page 4 Chapter 4: Operate the Data Gateway............26 Set up your computer to use the Data Gateway............26 Indicator light for the DG9450..................26 Startup........................ 27 Normal operation....................28 Chapter 5: Troubleshooting..............29 The Data Gateway is plugged in, but the power light is off........29 I'm not getting on the Internet (all connections)............29 I'm not getting on the Internet (Ethernet)..............
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Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Risk of shock. Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! ■... -
Page 6: Fcc Part 15
Chapter 1: Safety requirements ■ Ensure proper ventilation. Position the Data Gateway so that air flows freely around it and the ventilation holes on the unit are not blocked. ■ Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. -
Page 7: Canadian Compliance
Chapter 1: Safety requirements Canadian compliance This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. RF Exposure The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. -
Page 8: Chapter 2: Get Started
Chapter 2 Get started Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone DG9450 Data Gateway brings it all to you faster and more reliably. The Touchstone DG9450 Data Gateway provides two Ethernet connections for use as the hub of your home/office Local Area Network (LAN). -
Page 9: What's In The Box
Chapter 2: Get started ■ Compatibility: ● Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0, or 1.1; supports tiered data services (if offered by your service provider) The DG9450 provides: ■ Wireless 802.11a/b/g/n/ac/ax connectivity ■ A 2.5GigE Ethernet port and two 1GigE Ethernet ports for connections to non-wireless devices ■... -
Page 10: Contact Your Service Provider
Chapter 2: Get started a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter. Note: Using several splitters in a line may deteriorate the quality of your internet connection. -
Page 11: Windows
Chapter 2: Get started ■ Ethernet: Gig-E (1000BaseT). Windows Windows Vista, Windows 7, Windows 8, Windows 10, or Android OS (for mobile devices). A supported Ethernet or wireless LAN connection must be available. macOS System 7.5 to Mac OS 9.2 (Open Transport recommended), macOS X, or iOS (for mobile devices). -
Page 12: What About Security
Chapter 2: Get started What about security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users — including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system's security: ■... -
Page 13: Wireless
Chapter 2: Get started The Data Gateway package comes with one Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 6 (CAT6) straight-through cable. -
Page 14: Install And Connect Your Dg9450
Chapter 2: Get started Install and connect your DG9450 Before you start, make sure that: ■ You have all the Items you need (page 9). ■ Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your service provider can install a new one. If you have ordered service, your service provider should configure the DG9450 automatically. -
Page 15: Choose An Installation Location
Chapter 2: Get started 1. 2.5GigE Ethernet connector: 2.5GigE connector for use with a computer LAN port. 2. 1GigE Ethernet connectors: 1GigE connectors for use with a computer LAN port. 3. MoCA: Indicates connectivity between the Data Gateway and other home devices connected via the MoCA network. - Page 16 Chapter 2: Get started available to the Data Gateway. A large number of splitters can slow down the Internet connection. ■ If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateway’s location and those devices? ■...
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Page 17: Connect The Data Gateway
Chapter 2: Get started Connect the Data Gateway 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (4). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. -
Page 18: Configure Your Wireless Connection
Chapter 2: Get started Configure your wireless connection The DG9450 ships with wireless LAN security enabled by default. See the security label on your product for the factory security settings. Note: You must set up your computer and other client devices to work with the security settings on the DG9450. -
Page 19: Set Parental Controls
Chapter 2: Get started Note: The default user names and passwords for each login type are listed below. All user names and passwords are case-sensitive. Login type User name Password WiFi/Ethernet Wi-Fi PWD (from the product label) admin PWOD Technician technician PWOD 4. - Page 20 Chapter 2: Get started 4. Configure any or all of the following parental controls: ■ Managed Sites: block sites by URL or by keyword (strings that appear in the URL). ■ Managed Services: block access to specific services by port or port range. ■...
- Page 21 Chapter 2: Get started 9. Enter the keyword you want to block (for example, .xxx) and when you want to block it. 10. Click Save. ▶ To block services by port or port range: 11. On the Managed Services tab, in the Blocked Services section, click +Add. 12.
- Page 22 Chapter 2: Get started 16. On the Managed Devices tab, choose Allow All to allow all devices to access the Data Gateway. Then you can add devices that you want to block to the blocked list. Important: The Block All option will block access to the Data Gateway for all devices, including the device that is currently connected to the Data Gateway.
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Page 23: Chapter 3: Configure Your Ethernet Connection
Chapter 3 Configure your Ethernet connection If your computer has a LAN card that provides an Ethernet connection, you may have to configure your computer's TCP/IP settings. The following steps will guide you through setting your computer's TCP/IP settings to work with the Data Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection: ■... -
Page 24: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
Chapter 3: Configure your Ethernet connection 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your service provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected appears. 6. - Page 25 Chapter 3: Configure your Ethernet connection TCP/IPv4 configuration is completed. 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone DG9450 Data Gateway User Guide STANDARD Revision 1.2...
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Page 26: Chapter 4: Operate The Data Gateway
Chapter 4 Operate the Data Gateway This chapter describes the controls and features available on the Data Gateway, and covers basic troubleshooting procedures. Set up your computer to use the Data Gateway Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. -
Page 27: Startup
Chapter 4: Operate the Data Gateway 1. Status LED: Indicates the device power and status. Startup CAUTION: If the LED is blinking orange (3/second), a grounding defect or foreign voltage has been detected. Unplug the device until the issue has been addressed. Event LED behavior Power on... -
Page 28: Normal Operation
Chapter 4: Operate the Data Gateway Normal operation CAUTION: If the LED is blinking orange (3/second), a grounding defect or foreign voltage has been detected. Unplug the device until the issue has been addressed. Event LED behavior Radio on Solid green Radio disabled/Wi-Fi error Solid purple WPS button pressed (not paired) -
Page 29: Chapter 5: Troubleshooting
Chapter 5 Troubleshooting The Data Gateway is plugged in, but the power light is off Check all power connections. Is the power cord plugged in firmly at both ends? Note: Use only the power adapter and power cord included with the equipment. If you plugged the power cord into a power strip, make sure the strip is switched on. -
Page 30: I'm Not Getting On The Internet (Wireless)
Chapter 5: Troubleshooting I'm not getting on the Internet (wireless) Check to be sure that the Wi-Fi light is on. Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID" you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to "disabled."... -
Page 31: Appendix A: Glossary
Appendix A Glossary Category 5e (Cat5e) A high-quality type of cable, used for connections with speeds up to 2.5Gbps (2500Base-T or 2.5GBase-T). When purchasing Ethernet cables, always look for Category 5e cable or higher. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system. - Page 32 Appendix A: Glossary Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG9450 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Headend The "central office"...
- Page 33 Appendix A: Glossary RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Data Gateway.
- Page 34 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com ...
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