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CommScope NVG558 User Manual

CommScope NVG558 User Manual

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NVG558 4G-LTE Gateway
User Manual, STANDARD Revision x.1
October 2020
P/N 365-095-35715

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Summary of Contents for CommScope NVG558

  • Page 1 NVG558 4G-LTE Gateway User Manual, STANDARD Revision x.1 October 2020 P/N 365-095-35715...
  • Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
  • Page 3 Revision history Revision Date Summary October 2020 First issue NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 4: Table Of Contents

    Work with packet filters....................23 Chapter 4: Tab and link elements defined..........25 Home tab........................25 Login........................25 Home........................25 Device List......................27 Alias........................28 System tab........................30 System Status..................... 30 Access Code......................30 Restart........................ 31 Reset........................32 NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 5 Packet Filter......................68 Public Subnet Hosts................... 69 IP Passthrough....................69 DoS Protection....................71 Static NAT......................73 UPnP........................73 Access Control....................74 Blocking......................75 ALG........................76 Diagnostics tab......................76 Troubleshoot.......................76 Logs........................78 NAT Table......................79 Tech Support Info....................80 NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 6 A wireless device is not locating the gateway........... 85 Cannot connect to the Gateway................ 86 The wireless signal strength is weak..............86 Cannot set a custom Wi-Fi password..............87 Diagnostic issues......................88 Ping/Traceroute/DNS query does not respond..........88 Status lights........................88 NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 7: Chapter 1: Introduction

    The NVG500-series Gateways provide high-speed Internet, flexible home networking, as well as a professional-grade firewall. This document covers the model below. Models differ in the broadband interface provided. ■ NVG558: LTE (fixed wireless access) NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 8: Chapter 2: Set Up The Gateway

    ■ Configure TCP/IP for macOS (page 9) Configure TCP/IP for Windows Vista 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 9: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10

    4. Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 10: Connect To Wi-Fi

    Access the web management interface Before you start, connect your device to the Gateway using either Ethernet or Wi-Fi. 1. Open a Web browser, such as Firefox or Chrome, from any computer connected to the Gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 11 3. Enter the access code where prompted. The default access code is printed on a label on the bottom of the Gateway. The Main page opens and provides summary information of the system. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 12: Access Online Help

    Ethernet WAN connection to the Internet is active. Access online help Online help for the Gateway is available on the right side of every web page. ■ Click Show Help to display the information: NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 13: Navigation With The Tab Bar

    Select a tab bar element to open a links bar beneath the tab bar and the first of the links pages, usually the status of the element chosen. Use the links to navigate to the pages for configuration of features displayed on the page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 14: Chapter 3: How To

    ■ Special characters (! @ \# $ % ^ & \* and so on) 3. Set a custom port number for secure HTTP access to the Gateway remote access session in the Port to Use field. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 15: Allow An Application To Bypass The Firewall

    Port Forwarding allows applications and games, that require access to the Internet, to bypass the Firewall. Choose from a pre-defined list, or create a custom service. 1. In the Firewall tab, click Port Forwarding. The Port Forwarding page displays: NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 16: Change The Access Code

    ■ Special characters (! @ \# $ % ^ & \* and so on) ▶ To make a change: 1. In the System tab, click Access Code. The Access Code page displays. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 17: Configure A Default Server

    ■ For all unsolicited traffic to go to a specific LAN host. ▶ To configure a default server: 1. Choose the Firewall IP Passthrough link. The IP Passthrough page displays. 2. Choose Default Server from the Allocation Mode pull-down menu. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 18: Configure Ip Passthrough

    ■ DHCPS-fixed: Choose the gateway. If the gateway has already connected, find and click the gateway address in the Choose from List field. If the gateway has not connected, you may type its hardware (MAC) address in the Manual Entry input field. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 19: Create A Custom Service

    The Gateway adds an entry to the Custom Services list with the entered data. 7. Verify the new custom service against the information supplied by the application vendor. Click Edit, if required, to make any changes. 8. Click Return to Port Forwarding. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 20: Pair A Device With The Gateway Using Wps

    1. Click the System tab, then choose the Reset link. The Reset page displays. 2. Click one of the Restore buttons: ■ Click Default Wireless Settings to restore just the Wi-Fi settings. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 21: Save Or Restore The Configuration

    6. Click Load to load the configuration file. The Gateway loads the saved configuration, then restarts to apply the changes. Schedule downtime for a network Use the Schedule page to disable a Wi-Fi network during certain times of day. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 22: Set Up Dynamic Dns

    6. Repeat steps 4 and 5 to add more scheduled downtime. You can do this to, for example, schedule non-contiguous blocks of downtime. Set up Dynamic DNS If you own a domain name that you want to associate with your Gateway, you can use a Dynamic DNS service. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 23: Work With Packet Filters

    3. Click Add a ‘Drop’ Rule or Add a ‘Pass’ Rule to select the type of packet filter rule. ■ A drop rule blocks matching packets. ■ A pass rule forwards matching packets. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 24 Source Port The port number to match Destination Port The port number to match 6. Click Enter Match when finished configuring the filter. The Gateway adds the filter to the Packet Filter list. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 25: Chapter 4: Tab And Link Elements Defined

    Click Continue after typing the Default Access Code or the Access Code that was configured into the Gateway to access the password protected page. Home Shows general network configuration and status. Select the Home tab to open the Status page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 26 ■ Primary DNS / Secondary DNS The IP address of the primary or backup Domain Name Server. Gateway Information ■ Model: The Gateway model number. ■ Serial Number: The Gateway serial number. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 27: Device List

    Device List The Device List page provides access to information about devices connected to the Gateway. Click Device List in the Home tab to open the Device List page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 28: Alias

    Alias Changes the icon and the name associated with a LAN-side device, to make it easier to identify. Click the Alias link in the Home tab to open the Alias page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 29 ■ Alias Name: Enter the name you want to use for this device. ■ New icon: Choose the device type from the menu. Click Add to add the alias to the list. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 30: System Tab

    Access to the ARRIS Embedded Software Version 9.3.0 is controlled through the Admin account. The default Admin password for the gateway is the unique code printed on a label on the bottom of the gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 31: Restart

    ■ Numeric (number) characters ■ Special characters (! @ \# $ % ^ & \* and so on) Restart The Restart page provides a way to restart the gateway, or reset its connections. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 32: Reset

    ■ Click the Restart Connection button to reinitialize the link between the gateway and the service provider. Restarting the connection does not reload the operating system software. Reset The Reset page provides access to three restore functions and a function to save a configuration file. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 33: Remote Access

    Quick Start Guide associated with the gateway. Remote Access The Remote Access page provides access to the Gateway from the WAN. Use remote access for advanced troubleshooting or remote configuration. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 34 To restrict to a single IP address, enter the same address in both boxes. ■ Add: Click to add the configured range to the table. The table shows configured address ranges. To delete a range, click the Delete button on that row. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 35: Misc

    ■ Automatic Daylight Saving Time: The gateway automatically adjusts for Daylight Saving Time. When configured in a local that does not observe Daylight Saving Time, disable this feature. Resources The Resources page provides general Gateway information. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 36: Broadband Tab

    To update the Client Session table, click Refresh. Broadband tab The Broadband links provide access to information pages about the broadband connection and to configure connection details. Some links may differ from what is shown below, depending on model. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 37: Broadband Status

    ■ Secondary DNS: The IP address of the backup DNS server, if available. ■ MTU: Maximum transmittable unit before packets are broken into multiple packets. ■ Connection Name: The type of connection, e.g. DHCP, Static, or PPP. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 38 ■ Collisions: Number of packets that had to be discarded as a result of collisions whereby two devices tried to transmit data on the network at the same time. Click Clear Statistics to reset the counted values to zero. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 39: Broadband Settings

    Displays the configured settings associated with the Gateway broadband connection. Select the Connection Settings link under the Broadband tab to view the Connection Settings. Note: Some fields are displayed only for certain protocols. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 40: Dynamic Dns

    ■ Gateway Address: The ISP-assigned fixed value for the default gateway. Dynamic DNS The Dynamic DNS page allows association of variable DHCP- or PPPoE-assigned IP addresses with a domain name you own (for example, www.examplehobbyist.com). NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 41: Routing

    LAN and WAN sites in the upper panel. The lower panel allows you to configure custom routes. Select Routing from the Broadband tab to view the Routing page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 42: Routing Table

    ■ Metric: The metric to apply to this route. Most routes have a value of 1; use higher numbers for slower or more congested routes. Routing Table The routing table of the Gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 43: Wi-Fi Tab

    Wi-Fi Status The Wi-Fi Status page shows the current gateway Wi-Fi configuration details, and provides the means to restart either wireless radio. Click the Wi-Fi tab to open the Wi-Fi Status page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 44 Schedule is enabled, if a Wireless Schedule is enabled for the SSID, and if the schedule time is blocked/allowed. ■ Primary Network Name: This name should appear when a Wi-Fi client searches for available networks. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 45 ■ Receive Discard Packets: Number of packets received on the Wi-Fi network that were dropped. Wi-Fi Client Connection Statistics ■ MAC Address: The hardware address of each client. ■ IP Address: The network address assigned to the client by this gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 46: Wi-Fi Home

    After making changes, click Save for the changes to take effect. Primary The Primary page configures basic Wi-Fi settings on either radio. When Wi-Fi Home (band steering) is disabled, select the Primary link. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 47 If disabled, this mode hides the wireless network from the scanning features of wireless client computers. Hiding the SSID prevents casual detection of the wireless network by unwanted neighbors and passers-by. The gateway WLAN will not appear NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 48: Guest

    ■ Guest Network Name: Enter the SSID you want to use for the guest network. ■ Isolate: Set to Enable to force all connections between devices to go through the service provider's network, even if both devices are connected to the same wireless network. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 49: Advanced

    The password must be at least eight characters when WPA is chosen. After making changes, click Save for the changes to take effect. Advanced The Advanced page configures advanced settings on the Wi-Fi network. Select the Advanced link to access the Advanced page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 50: Mac Filtering

    After making changes, click Save for the changes to take effect. MAC Filtering Use MAC Filtering to restrict access to your network. Select the MAC filtering link under the Wi-Fi tab to open the MAC Filtering page. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 51: Tools

    Click the Delete button next to a device to remove it from the list. After making changes, click Save for the changes to take effect. Tools The Tools page scans the Wi-Fi bands and shows the activity on each channel. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 52 2.4 GHz 20 MHz -48 dBm island-0B3B20 D4:68:4D:4B:3B:23 5 GHz 20 MHz -64 dBm DG6800S-F702E-5G 78:96:84:DB:B2:3F 5 GHz 80 MHz -34 dBm Hidden:20:F1:9E:C8:45:F3 20:F1:9E:C8:45:F3 5 GHz 80 MHz -34 dBm bhARRIS0245 22:F1:9E:C9:43:D7 NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 53: Wps (Wi-Fi Protected Setup)

    Click Generate PIN; a unique 8 digit PIN is generated. ■ WPS PIN: To add a new client: ■ Choose the desired radio (2.4 GHz or 5 GHz) from the Radio Selection pull-down. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 54: Schedule

    20 characters. If you select WPA-PSK as the privacy setting, the WPA Version drop-down menu allows you to select the WPA version(s) that will be required for client connections. Choices are: ● WPA-2, for maximum security ● WPA/WPA-2 or WPA-2/WPA3, for maximum interoperability NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 55: Network Tab

    Select the Network tab to access the Network Status page and the links bar. Network Status Displays status and statistics for LAN-side interfaces. Select the Network tab to view the status of the Network elements. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 56 ■ Auto Reservation: Indicates if IP addresses become reserved as they are handed out by the DHCP server. ■ Secondary Subnet: Shows Enabled if a Public Subnet or Cascaded Router is configured. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 57 ■ Transmit Bytes: Number of bytes sent out from the port. ■ Transmit Dropped: Number of packets sent out from the port that were dropped. ■ Transmit Errors: Number of errors on packets sent out from the port. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 58: Configure (Ethernet Lan)

    After making changes, click Save for the changes to take effect. Subnets & DHCP Configures Internet protocol details for the home network. Click the Network Subnets & DHCP link, and apply configuration details in the active text boxes. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 59 ■ DHCPv4 Start Address: First IP address in the range being served to LAN clients by the Gateway DHCP server. ■ DHCPv4 End Address: Last IP address in the range being served to LAN clients by the Gateway DHCP server. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 60: Dhcp Reservation

    IP addresses available to clients of the router behind this gateway. To apply configuration changes, click Save, and if prompted, restart the gateway. DHCP Reservation Use DHCP Reservation to implement auto or manual DHCP lease reservation. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 61: Dhcp Leases

    ■ LAN: Indicates if the primary DHCP pool is public or private. ■ DHCP Clients: Provides lease information for DHCP clients in tabular format. ARP Table Provides access to the Gateway ARP table. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 62: Upnp

    ■ IGD/NAT-T: Internet Gateway Device Protocol for Network Address Translation (NAT). Must always be enabled. Firewall tab Links on the Firewall tab provide access to security configuration pages on the gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 63: Firewall Status

    Pinholes and other service exports are disabled. The following set of network services are allowed to be initiated by LAN-side devices: ■ TELNET ■ FTP ■ HTTP ■ HTTPS ■ SMTP ■ DNS NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 64: Port Triggering

    Applicable protocols are: TCP/UDP, TCP, and UDP. ■ Open Port Range The port or range of port on the selected protocol which will receive the pin-holed traffic. Click Add after making any changes to the Port Triggering configuration. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 65: Port Forwarding

    ■ To remove a software service or game from the Hosted Applications list, choose the software service or game and click Delete. The Service Details include: ■ Service: The name of the custom service or application. ■ Protocol: Applicable protocols are: TCP/UDP, TCP, and UDP. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 66 Port Forwarding page as one of the selectable services. ■ Return to Port Forwarding: Click to return to the Port Forwarding page. List of supported games and software AIM Talk Act of War - Direct Action Age of Empires II NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 67 Lord of the Rings Online MSN Game Zone MSN Game Zone DX MSN Messenger Mech Warrior 3 MechWarrior 4: Vengeance Medal of Honor Allied Assault Microsoft Flight Simulator Microsoft Flight Simulator 98 2000 NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 68: Packet Filter

    DCC - IRC DCC pcAnywhere (incoming) Packet Filter Packet filtering can improve network security by blocking unwanted traffic from passing through the Gateway. Select the Packet Filter link under the Firewall tab. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 69: Public Subnet Hosts

    Allows a single PC on the LAN to use the public IP address of the Gateway. This page also provides port address translation (PAT) or (NAPT – Network Address and Port Translation) through the same public IP address for all other hosts on the private LAN subnet. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 70 ■ Manual: a LAN client must be manually configured with the gateway's assigned WAN IP address and gateway information. ■ Passthrough Fixed MAC Address: When Passthrough Mode is DHCPS-fixed, this is the MAC of the selected LAN client. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 71: Dos Protection

    The Gateway includes default settings to block the most common types of DoS attacks. For special requirements or circumstances, a variety of additional blocking characteristics are offered. Choose the Firewall DoS Protection link. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 72 ■ Flood limit UDP enable: Detects and drops UDP traffic packet flooding attempts. ■ Flood limit UDP Pass multicast: Excludes UDP multicast traffic. On by default. ■ Flood limit TCP enable: Excludes TCP traffic. Off by default. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 73: Static Nat

    After making changes, click Save for the changes to take effect. UPnP Universal Plug and Play (UPnP) allows discovery UPnP-enabled devices in Microsoft environments. Leave these settings unchanged unless instructed by support or your service provider. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 74: Access Control

    (A hop is the number of steps allowed to propagate for each UPnP advertisement.) ■ IGD/NAT-T: Internet Gateway Device Protocol for Network Address Translation (NAT). Must always be enabled. Access Control Use the Access Control screen to block access to particular websites. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 75: Blocking

    ■ Select Service From List: Select services from the pull-down list to be blocked. A custom service can be blocked by creating a name and port. ■ Trusted IP: Manually enter the LAN-side IP address of clients to be trusted and not have services blocked. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 76: Alg

    Links on the Diagnostics tab provide the ability to run diagnostics, test Internet access, and examine various information stored in logs. Troubleshoot Use the features on the Troubleshoot page to examine the elements and functions on the Gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 77 Test Internet Access This test checks connectivity between the Gateway and an external IP address. ■ Address: The IP address or name of an external host system. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 78: Logs

    Example: This graphic is an example of the Troubleshooting details on the Ethernet Details page. Logs Displays saved information about the Gateway operational status. Select the Logs link under the Diagnostics tab. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 79: Nat Table

    This is necessary to allow the download of the log text file to the PC. NAT Table The NAT Table page displays the network address translation sessions that are NAT mappings used by the gateway. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 80: Tech Support Info

    Click Collect Tech Support Info to begin gathering information. When the Gateway finished, the screen refreshes and displays another button: Click Save Tech Support Info to File to download the information to your computer. Do not change the name unless instructed by technical support. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 81: Cellular Tab

    Select the Celluar tab to access Cellular links bar. Cellular Statistics Displays the statistics, status, and current parameter settings of the Gateway cellular connection. Select the Cellular Statistics link under the Cellular tab to view the Cellular Statistics. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 82: Cellular Settings

    ■ Registration Status : Indicates the Registration status. Cellular Settings Displays the configured settings associated with the Gateway cellular connection. Select the Cellular Settings link under the Cellular tab to view the Cellular Settings. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 83: Apn Management

    Use the APN Management screen to view and configure the Gateway's APN settings. Select the APN Management link under the Cellular tab to view the APN Management screen. Note: Users are unable to make changes to PDP Type. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 84: Chapter 5: Troubleshooting

    2. On the Status page, check the connectivity status of the broadband link. 3. Restart the Gateway (if needed) to refresh the broadband connection. LAN Issues Use the information in this section to identify and resolve common local network issues. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 85: Ip Address Conflict

    1. On the Settings tab, click LAN, and then click Wi-Fi. 2. For SSID Broadcast, select Enable. Cause: Wi-Fi is disabled. Solution: 1. On the Settings tab, click LAN, and then click Wi-Fi. 2. For Wi-Fi Interface, select Enable. 3. Click Save. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 86: Cannot Connect To The Gateway

    3. Repeat steps 1 and 2 with the other radio, if needed. 4. Click Save. Cause: The Gateway power is set too low. Solution: 1. Click the Wi-Fi tab, then either Advanced 2.4 GHz or Advanced 5 GHz. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 87: Cannot Set A Custom Wi-Fi Password

    ● For 128-bit WEP, the password must be exactly 13 characters long or 26 hex digits long. Cause: Invalid characters in the passphrase. Solution: ■ For highest compatibility, use only characters in the ASCII character set. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...

  • Page 88: Diagnostic Issues

    The Internet is not accessible but the user interface of the gateway is accessible (page 84). Status lights Use the status lights on the front of the Gateway to determine its status. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 89 Blue. The Gateway is connected to the provider network. Red. No IP address, or authentication failed. Green Cellular WAN connection is within the configured "RSSI good" range. Flashing green (all). WAN sync in progress. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 90 Please wait until the LED stops flashing before proceeding. Red. Wi-Fi network failure. Flashing red. WPS timeout or conflict (session overlap). Returns to previous state after 30 seconds. NVG558 4G-LTE Gateway User Manual STANDARD Revision x.1...
  • Page 92 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA www.commscope.com...

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