SMART U100 Troubleshooting Manual
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SMART U100 Troubleshooting Manual

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Last revised: April 24, 2015
Glossary of Terms
Legend
Troubleshooting steps.
Contact Technical support for
further assistance.
Issue resolved.
Additional information
1. U100 Main Page
Image
Network
smarttech.com/support
smarttech.com/contactsupport
© 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are
trademarks or registered trademarks of SMART Technologies ULC in the U .S. and/or other countries. All third-party product and company names may be
trademarks of their respective owners.
In the event your projector needs replacement/
repair, please remove the lamp from defective
projector prior to shipping. The replacement
projector will not also not include a lamp. Click
the box for more information.
Note: If you are experiencing
interactivity issues with SMART
Board
U100 issue
By default USB1 is mapped to HDMI1
and USB2 is mapped to VGA.
Power &
Serial
Audio
other
interface
U100 Troubleshooting Diagram
Revision History
Contact Support
Remote
control

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  • Page 1 © 2014 SMART Technologies ULC. All rights reserved. SMART Board, SMART Document Camera, the SMART logo, smarttech and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U .S. and/or other countries. All third-party product and company names may be...
  • Page 2 U100 Troubleshooting Diagram Revision History Contact Support Back 2. Image issues Home Please ensure all extenders, VGA splitters Image are bypassed whenever issues troubleshooting image issues. Image shifts Video Cannot Flickering when input source is keystone Noisy image Stuck pixel...
  • Page 3 U100 Troubleshooting Diagram 2.1 Cannot keystone the image Revision History Back Contact Support Home Cannot keystone the U100 mounting template image Follow steps in the linked document if you are using SBX800 series interactive whiteboard. Follow steps in the linked document if...

  • Page 4: Flickering Image

    U100 Troubleshooting Diagram 2.2 Flickering image Revision History Contact Support Back Home Ensure all extenders, VGA splitters are bypassed Flickering image whenever troubleshooting image issues. What kind of ‘flickering’ are you seeing? Projector has ‘rolling’ Projectors has Projector is bars or lines...
  • Page 5 U100 Troubleshooting Diagram Revision History Contact Support - Turn on the projector - Press the following buttons on the remote: Down- Up- Up- Left- Up - Follow the instructions on the screen to reset the lamp hours. For further assistance, contact SMART Technical Support.
  • Page 6 U100 Troubleshooting Diagram Revision History 2.2.2 Projector has sparkles and noise in the image Back Contact Support Home Projector has Ensure all extenders, VGA sparkles and splitters are bypassed noise in the whenever troubleshooting image. image issues. Try another VGA Use another VGA cable.
  • Page 7 Projector is flickering splitters are bypassed different colours whenever troubleshooting image issues. - Ensure the video source meets the U100 resolution Disconnect all the inputs settings 1024x768@60Hz for from the projector beside 680/880 boards and power cable. Does this 1280x800@60Hz for 685/885 resolve the issue? boards.
  • Page 8 U100 Troubleshooting Diagram 2.3 Image shifts when input is connected Back Revision History Contact Support Home Ensure all extenders, VGA splitters are bypassed Image Shifts When Input is whenever troubleshooting Connected image issues. Set the input source to 1024x768@60 Hz for 680/880 boards or 1280x800@60Hz for 685/885 resolution.
  • Page 9 For further assistance, Use a different input contact SMART on the projector Technical Support. (VGA, HDMI) and Note: U100 has only one VGA correct input is (Blue port) and two HDMI inputs. selected. Is the issue resolved? Perform all driver updates...

  • Page 10: Noisy Image

    U100 Troubleshooting Diagram Revision History 2.5 Noisy image Back Contact Support Home Ensure all extenders, VGA splitters are bypassed Noisy image whenever troubleshooting image issues. Set resolution to 1024x768 @60 Hz Issue resolved. or 1280x800 @60 Hz. Is the issue...
  • Page 11 U100 Troubleshooting Diagram 2.6 Stuck pixel Revision History Back Contact Support Home Stuck pixel Confirm if issue occurs when no input is connected. Does it occur on the blue SMART logo screen? Projector doesn’t have stuck For further pixel issue, please select...
  • Page 12 Disconnect all cables Issue Resolved. Problem except for the power determined to be with cable. Does it occur on cabling or video source. the blue SMART screen? Perform a power cycle on the projector. Is the issue resolved? Perform a factory reset on the Issue Resolved.
  • Page 13 U100 Troubleshooting Diagram Revision History Contact Support 3. Network issues Back Home Network issues Enable the network card in the projector's menu. Network and VGA out in OSD menu should be set to On. Try assigning an IP to the projector...

  • Page 14: Audio Issues

    U100 Troubleshooting Diagram Revision History 4. Audio issues Back Contact Support Home Audio Audio No sound feedback/ noisy audio...
  • Page 15 U100 Troubleshooting Diagram 4.1 No sound Back Revision History No sound? Contact Support Home Confirm the computer is set to output the audio to U100 (HDMI/USB) For further assistance, contact Swap ECP with a good Bypass ECP (If SMART Technical know working unit.
  • Page 16 4.2 Audio feedback/ Noisy audio Back Contact Support Home Note: If you are experiencing audio feedback/audio buzz and the SMART Audio feedback/ noisy board is powered by the projector try using audio an external power supply to power the SMART Board.
  • Page 17 U100 Troubleshooting Diagram 5. Power and other Revision History Back Contact Support Home Power & other Select the issue No display No power Lamp shattered Does the LED fault Troubleshoot code display any based on Power error codes.(See and diagnostics...
  • Page 18 U100 Troubleshooting Diagram 5. Power and other Revision History Back Contact Support Home No display What is the power LED light status? Solid amber Solid green Flashing amber Flashing green What is the What is the What is the What is the...
  • Page 19 U100 Troubleshooting Diagram Revision History 5.1 No power Back Contact Support Home No power Try a different power outlet. Is the issue Issue resolved. resolved? Confirm if there is no light status on the projector and swap Issue resolved. the power cable. Is...
  • Page 20 U100 Troubleshooting Diagram Revision History 5.2 Lamp shattered Back Contact Support Home Lamp shattered Confirm the loud noise came from the projector and now it no longer projects any image. For further assistance, contact SMART Technical Support.
  • Page 21 U100 Troubleshooting Diagram 5.3 Projector is in standby mode Revision History Back Contact Support Home Projector is in standby mode. Bypass the ECP and use the remote to power on the Issue resolved. projector. Is the issue resolved? Power cycle the unit. Is Issue resolved.

  • Page 22: Lamp Error

    U100 Troubleshooting Diagram 5.4 Lamp error Revision History Contact Support Back Home Lamp error Swap the lamp for a known working lamp. Is Issue resolved. the issue resolved? - Turn on the projector - Press the following buttons on the remote:...
  • Page 23 U100 Troubleshooting Diagram 5.5 Unit Cooling Down Revision History Back Contact Support Home Unit cooling down Allow the unit to cool down. Is the issue Issue resolved. resolved? Follow the instruction for cleaning the projector. Is the issue Issue resolved.
  • Page 24 U100 Troubleshooting Diagram 5.6 Unit is running as expected but Revision History no image projected. Contact Support Back Home Unit is running as expected but projects no image Unplug and re-plug the input source. Is Issue resolved. the issue resolved?
  • Page 25 U100 Troubleshooting Diagram 5.7 The projector is preparing to turn on Revision History Back Contact Support Home The projector is preparing to turn Try another remote to turn on the projector. Does it work? For further Try the power button assistance, contact the projector itself.
  • Page 26 U100 Troubleshooting Diagram Revision History 5.8 Unit does not have sufficient power Back Contact Support Home The Unit does not have sufficient power or is not plugged in Use the power button on the projector to turn Replace battery on remote unit on.
  • Page 27 U100 Troubleshooting Diagram 5.9 Error (fan/colour wheel failure) Revision History Contact Support Back Home Error (fan/ colour wheel failure) Colour wheel failure Fan failure...

  • Page 28: Fan Failure

    U100 Troubleshooting Diagram 5.9.2 Fan failure Revision History Back Contact Support Home Fan failure Power cycle the projector for 30 Issue resolved. seconds. Is the issue resolved? For further assistance, contact SMART Technical Support.
  • Page 29 U100 Troubleshooting Diagram 5.9.1 Colour wheel failure Revision History Back Contact Support Home Not to be confused with image color wheel failure. Color wheel failure This one results in the projector turning off. Power cycle the projector for 30 seconds. Is the Issue resolved.

  • Page 30: Temperature Limit Exceeded

    U100 Troubleshooting Diagram 5.10 Temperature limit exceeded Revision History Back Contact Support Home Temperature limit exceeded Is the unit too close to the roof, under a bright light, or otherwise unable to cool down properly? If yes, install Issue resolved.
  • Page 31 PC Monitor if the issue re-occurs. troubleshooting. Power cycle the If it does, contact SMART projector, does it work? Technical Support. The cable was faulty. Factory reset can be Issue resolved. performed through service Reset the projector to Monitor if the issue re-occurs.

  • Page 32: Remote Control

    U100 Troubleshooting Diagram 7. Remote control Revision History Back Contact Support Home Remote control Make sure the plastic housed inside the remote Issue resolved. has been removed. Is the issue resolved? Position the remote towards the RF sensor on Issue resolved.
  • Page 33 U100 Troubleshooting Diagram REVISION HISTORY SECTION PAGE REV. REVISED BY DATE DESCRIPTION OF CHANGE Dharm Bajwa June 06 2015 Create document...

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