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User Manual
NGTeco Time Clock – K4 Model
Date: December 2021
Doc Version: 1.0
English
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company's website
www.ngteco.com.
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Table of Contents
Related Manuals for NGTeco K4
Summary of Contents for NGTeco K4
- Page 1 User Manual NGTeco Time Clock – K4 Model Date: December 2021 Doc Version: 1.0 English Thank you for choosing our product. Please read the instructions carefully before operation. Follow these instructions to ensure that the product is functioning properly. The images shown in this manual are for illustrative purposes only.
- Page 2 User Manual About the Manual This manual introduces the operations and usage of the NGTeco Time Clock - K4 Model. All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent with the actual products.
- Page 3 NGTeco Time Clock - K4 Model User Manual Document Conventions Conventions used in this manual are listed below: GUI Conventions For Software Convention Description Bold font Used to identify software interface names e.g. OK, Confirm, Cancel. Multi-level menus are separated by these brackets. For example, File >...
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Page 4: Table Of Contents
NGTeco Time Clock - K4 Model User Manual Table of Contents 1 OVERVIEW........................10 2 OPERATIONAL PROCEDURE ..................10 FINGER ENROLLMENT ....................10 2.1.1 ..................10 INGER ELECTION FOR NROLLMENT 2.1.2 ......................11 NROLLMENT PERATION 2.1.3 ................. 11 UALITY MPROVEMENT OF... - Page 5 NGTeco Time Clock - K4 Model User Manual 5.3.2 USB D ............... 32 OWNLOAD ATA FROM LOCK TO RIVE 6 COMMUNICATION PARAMETERS ................34 MANUAL ETHERNET CONFIGURATION............... 34 MANUAL WI-FI CONFIGURATION ................35 6.2.1 ................... 35 ONNECTION TO AN XISTING 6.2.2...
- Page 6 12.1 REPORT PARAMETERS ....................67 12.2 DOWNLOAD REPORTS ....................68 13 SYSTEM INFO ....................... 70 14 CONNECT TO NGTECO TIME APP ................71 14.1 REGISTER USERS FROM APP ..................72 14.2 ATTENDANCE ........................72 14.3 DOWNLOAD TIME REPORT FROM APP ............... 74 14.4 SETUP PAY PERIOD AND ATTENDANCE RULE FROM APP ........
- Page 7 NGTeco Time Clock - K4 Model User Manual Table of Figures FIGURE 2-1: FINGERPRINT REGISTRATION ................. 11 FIGURE 2-2: SUCCESSFUL BIOMETRIC VERIFICATION .............. 12 FIGURE 2-3: FAILED BIOMETRIC VERIFICATION ................. 13 FIGURE 2-4: 1:1 VERIFICATION SCREEN ..................13 FIGURE 2-5: SUCCESSFUL BIOMETRIC VERIFICATION .............. 14 FIGURE 2-6: FAILED BIOMETRIC VERIFICATION .................
- Page 8 NGTeco Time Clock - K4 Model User Manual FIGURE 5-13: UPLOAD USERS DATA .................... 28 FIGURE 5-14: DOWNLOAD TEMPLATE ..................28 FIGURE 5-15: SUCCESS MESSAGE AFTER DOWNLOADING TEMPLATE ........29 FIGURE 5-16: TEMPLATE FILE - 1 ....................29 FIGURE 5-17: TEMPLATE FILE -2 ....................30 FIGURE 5-18: EDIT USER DETAILS ....................
- Page 9 NGTeco Time Clock - K4 Model User Manual FIGURE 7-4: FINGERPRINT PARAMETER SETTINGS -2 ............... 44 FIGURE 7-5: AUOTEST INTERFACE -1 ................... 45 FIGURE 7-6: AUOTEST INTERFACE -2 ................... 46 FIGURE 7-7: RESET .......................... 47 FIGURE 7-8: ALERT TO RESET ......................47 FIGURE 7-9: USB UPGRADE ......................
- Page 10 NGTeco Time Clock - K4 Model User Manual FIGURE 12-1: TIME REPORT ......................67 FIGURE 12-2: SUCCESS MESSAGE AFTER GENERATING TIME REPORT ........68 FIGURE 12-3: DOWNLOADED ATTENDANCE REPORT .............. 68 FIGURE 12-4: DETAILED ATTENDANCE REPORT ................ 69 FIGURE 13-1: SYSTEM INFORMATION ..................70 P a g e Copyright©2021 NGTeco.
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Page 11: Overview
User Manual Overview This document outlines the menu operations of the NGTeco Time Clock - K4 Model. The NGTeco Time Clock provides convenience for users and minimizes the requirement of the computer skills of users. The clock allows the setting of attendance rules, managing user information, managing user privileges, setting pay periods, generating timecard reports and attendance logs, etc. -
Page 12: Enrollment Operation
NGTeco Time Clock - K4 Model User Manual 2.1.2 Enrollment Operation • Place the finger flat and centered on the sensor surface. • The score for each enrollment will be displayed. Make sure the score is high enough to ensure proper enrollment and authentication. -
Page 13: Verification Modes
NGTeco Time Clock - K4 Model User Manual Verification Modes In the NGTeco Time Clock, there are two verification modes, namely: • Fingerprint verification • Password verification These verification modes can be used for check-in and check-out punches and access to the Admin menu. -
Page 14: Figure 2-3: Failed Biometric Verification
NGTeco Time Clock - K4 Model User Manual If the verification failed, the message will be displayed as shown below: Figure 2-3: Failed Biometric Verification 1:1 Verification: The clock compares the current fingerprint collected by the fingerprint sensor with the fingerprint template saved for the corresponding User ID. Enter your User ID through the keypad and press your finger. -
Page 15: Figure 2-5: Successful Biometric Verification
NGTeco Time Clock - K4 Model User Manual Figure 2-5: Successful Biometric Verification If the verification failed, the message will be displayed as shown below: Figure 2-6: Failed Biometric Verification If the clock displays "Error! Invalid user ID", then the User ID is not yet created. -
Page 16: Password
NGTeco Time Clock - K4 Model User Manual Figure 2-7: Failed 1:1 Verification If the clock instructs "Please try again", then press your finger again. You can try 2 more times. If the verification fails after trying for 2 more times, then the clock returns to the home screen. -
Page 17: Standby Interface
NGTeco Time Clock - K4 Model User Manual Figure 2-9: Failed Password Verification 2.2.3 Standby Interface The clock’s home screen displays the current attendance status: Figure 2-10: Home Screen T9 Mode The T9 mode allows you to enter the Uppercase, Lowercase, and Special characters in the text input fields. -
Page 18: Figure 2-11: Add User Details
NGTeco Time Clock - K4 Model User Manual Figure 2-11: Add User Details • Each key on the keypad has a few letters printed above them. For example, pressing 3 can enter D, E, and F. To enter "F", press 3 thrice. This is accomplished by comparing the number of keystrokes with the internal syntactical dictionary to determine the letter. -
Page 19: Privileges
NGTeco Time Clock - K4 Model User Manual Privileges The user privileges are classified as: • Administrator • Users Administrator The Administrator privilege protects the clock against unwanted damage to important configurations and unwanted changes. The Administrator has the privilege to operate all the menus in addition to fingerprint/password-based attendance maintenance. -
Page 20: Users
NGTeco Time Clock - K4 Model User Manual The Admin must verify the fingerprint or press <M/OK> to verify the password. Figure 3-2: Admin Verification If a person other than Admin tries to open the menu with his own credentials, an error will... -
Page 21: Main Menu
NGTeco Time Clock - K4 Model User Manual Main Menu The Time Clock comprises the following menu. Long press 3s <M/OK> to enter the menu. Figure 4-1: Main Menu Function Definition: Users (User Management): Add, Edit, and Delete user’s information, including User ID, Frist Name, Last name, User role, Verification mode, Fingerprint and Password. -
Page 22: User Management
NGTeco Time Clock - K4 Model User Manual User Management The Users menu frames a role-based access control and the tasks they can perform in the time clock. The Administrator(s) can grant and revoke roles and permissions at the clock level. -
Page 23: Figure 5-2: Add A New User
NGTeco Time Clock - K4 Model User Manual Figure 5-2: Add a New User Enter the following details: Figure 5-3: User Details • The User ID will be auto-generated beginning from 1. If you want to change the User ID generated by the clock, delete the displayed ID by pressing < />... -
Page 24: Figure 5-4: Fingerprint Enrollment
NGTeco Time Clock - K4 Model User Manual Figure 5-4: Fingerprint Enrollment • To view more details, refer Fingerprint Enrollment. • After successful enrollment, the success message will be displayed as shown below: Figure 5-5: Successful Enrollment You can register a maximum of three fingerprints. If you try to register more than 3... -
Page 25: Figure 5-6: Alert To Overwrite Fingerprints
NGTeco Time Clock - K4 Model User Manual Figure 5-6: Alert to Overwrite Fingerprints If you press <M/OK>, then all the registered fingerprints will be deleted, and you can restart the enrollment process. • Password: To register a password, press the <M/OK> key. The interface to... -
Page 26: User Data Management
NGTeco Time Clock - K4 Model User Manual User Data Management The Administrator can also modify the existing user data. The steps to edit the user data are given below: Go to [Users] and navigate to [Users List]. Figure 5-8: Users List Menu... -
Page 27: Edit User Details
NGTeco Time Clock - K4 Model User Manual 5.2.1 Edit User Details Figure 5-10: Edit User Details Navigate to the corresponding field and make necessary changes. To add another fingerprint, navigate to Fingerprint and press <M/OK>. Enroll the fingerprint. Similarly, navigate to Password and press <M/OK>. -
Page 28: How To Transfer User Data
NGTeco Time Clock - K4 Model User Manual An alert will be displayed as shown below: Figure 5-12: Alert to Delete User Press <M/OK> to delete the User. How to Transfer User Data The user data can be transferred in two ways: •... -
Page 29: Figure 5-13: Upload Users Data
NGTeco Time Clock - K4 Model User Manual Figure 5-13: Upload Users Data Insert the USB drive into the USB slot. Navigate to [Download users template file] and press <M/OK>. Figure 5-14: Download Template The template will be downloaded to the USB drive with the file name ecuser.txt and... -
Page 30: Figure 5-15: Success Message After Downloading Template
NGTeco Time Clock - K4 Model User Manual Figure 5-15: Success Message after Downloading Template Insert the USB drive to your PC to edit the template file. The template file will be displayed as shown below: Figure 5-16: Template File - 1... -
Page 31: Figure 5-17: Template File -2
NGTeco Time Clock - K4 Model User Manual Double-click to open the template file. The template file details will be displayed as shown below: Figure 5-17: Template File -2 Edit the ID, First Name, Last Name, Password, and permission. An example is shown... -
Page 32: Figure 5-19: Upload Template
NGTeco Time Clock - K4 Model User Manual Figure 5-19: Upload Template After uploading, the success message will be displayed as shown below: Figure 5-20: Success Message after Uploading the Template If any existing User ID is the same as the uploaded User ID, then the existing user details will be replaced by the newly uploaded user details. -
Page 33: Download User Data From Clock To Usb Drive
NGTeco Time Clock - K4 Model User Manual 5.3.2 Download User Data from Clock to USB Drive If you need to download all the user details, perform the following steps: Go to [Users] and navigate to [Download Users]. Figure 5-21: Download User Data -1 Insert a USB Drive into the clock. -
Page 34: Figure 5-23: Success Message After Downloading User Data
NGTeco Time Clock - K4 Model User Manual Figure 5-23: Success Message after Downloading User Data Insert the USB drive to your PC and the file will be downloaded in the name of "ecuser.txt". The downloaded file will be displayed as shown below:... -
Page 35: Communication Parameters
NGTeco Time Clock - K4 Model User Manual Communication Parameters Open the "Comm." Menu to set the communication parameters. Manual Ethernet Configuration The steps to connect to Ethernet is given below: Go to [Comm.] then [Ethernet]. Figure 6-1: Manual Ethernet Connection-1 Set Ethernet parameters. -
Page 36: Manual Wi-Fi Configuration
NGTeco Time Clock - K4 Model User Manual • IP Address: Modify if necessary. It cannot be the same with PC. • Subnet Mask: Modify it if necessary. • Gateway: It is necessary to set an address if the device and PC are in different network segment. -
Page 37: Figure 6-5: Wi-Fi Connection Interface
NGTeco Time Clock - K4 Model User Manual Navigate to the required Wi-Fi connection and press <M/OK>. The interface to connect Wi-Fi will be displayed as shown below. If the signal strength is weak, the device may fail to connect. -
Page 38: New Wi-Fi Connection
NGTeco Time Clock - K4 Model User Manual 18. { 0. , 27. & 19. } 1. . 10. * 28. _ 20. < 2. ; 11. + 29. | 21. > 3. : 12. - 30. $ 22. ~ 4. -
Page 39: Enable/Disable Dhcp
NGTeco Time Clock - K4 Model User Manual Press Add Wi-Fi Network to add the Wi-Fi manually. On this interface, enter the Wi-Fi network parameters. (The added network must exist.) After successfully adding the Wi-Fi manually, follow the same process to search for the added Wi-Fi name. -
Page 40: Wi-Fi Configuration Through Usb
NGTeco Time Clock - K4 Model User Manual Figure 6-9: DHCP Connectivity Then navigate to <M/OK>.and press <M/OK>. Wi-Fi Configuration through USB You can also configure Wi-Fi through the Wi-Fi configuration template uploaded from a USB disk. To configure Wi-Fi through a USB disk, perform the following steps: Go to [Comm.] then [Wi-Fi Setup by USB]. -
Page 41: Figure 6-11: Wi-Fi Setup Template Download
NGTeco Time Clock - K4 Model User Manual Figure 6-11: Wi-Fi Setup Template Download Insert a USB drive into the clock. Navigate to [Download] and press <M/OK>. After downloading the template, a success message will be displayed as shown below: Figure 6-112: Success Message after Download Now, insert the USB drive into your PC. -
Page 42: App Connection
Port: The Port number of the device. Password: Password to connect to the NGTeco Time app. Note: The device must be connected to Wi-Fi or the Ethernet successfully, otherwise the QR code will not be displayed. 14 Connect to NGTeco Time App. -
Page 43: System
NGTeco Time Clock - K4 Model User Manual System Here, the user can set the related system parameters to maximize the performance of the device. Clock Date and Time It is necessary to calibrate the date and time of the clock before usage to ensure accurate attendance time. -
Page 44: Fingerprint Parameters
NGTeco Time Clock - K4 Model User Manual The following are the required parameters to set the date and time. Set Date/Time: Set date and time of the device. 24-Hour Time: Select whether to use the 24-hour display mode. If not, the 12-hour display mode is adopted. -
Page 45: Figure 7-4: Fingerprint Parameter Settings -2
NGTeco Time Clock - K4 Model User Manual Then go to [Fingerprint] and press <M/OK>. The interface appears as shown below: Figure 7-4: Fingerprint Parameter Settings -2 The following are the required parameters to set the Fingerprint. 1:1 Threshold Value:... -
Page 46: Autotest
NGTeco Time Clock - K4 Model User Manual Show for enroll: to display the fingerprint image on the screen only during enrollment. Show for match: to display the fingerprint image on the screen only during verification. Always show: to display the fingerprint image on screen during enrollment and verification. -
Page 47: Figure 7-6: Auotest Interface -2
NGTeco Time Clock - K4 Model User Manual Figure 7-6: Auotest Interface -2 Test All: The device automatically tests the LCD, Voice, Keyboard, Face and Clock RTC, press [OK] to continue and press [ESC] to exit. Test LCD: The device tests the display effect of LCD screen by displaying full color, pure white, and pure black to check whether the screen displays colors properly. -
Page 48: Reset
NGTeco Time Clock - K4 Model User Manual Reset The menu is used to reset the Communication settings, System settings, etc. If you need to reset the device, please enter [System], select [Reset], and press <M/OK>. Figure 7-7: Reset An alert will be displayed as shown below:... -
Page 49: Usb Upgrade
NGTeco Time Clock - K4 Model User Manual USB Upgrade The firmware program of device can be updated with upgrade package in USB disk. You are not suggested to upgrade the firmware by yourself. If you need the upgrade file, please contact our technical support personnel. -
Page 50: Pay Period
NGTeco Time Clock - K4 Model User Manual Pay Period A pay period is a length of time over which the user’s attendance time is recorded and paid. It is a recurring time schedule that determines how often the users will be paid. The pay period ensures that the users will be paid regularly for their work. -
Page 51: Bi-Weekly Pay Period
NGTeco Time Clock - K4 Model User Manual Figure 8-1: Weekly Pay Period • Start day of the Week: It means that the start of the week is counted from this day. Then press <> to navigate and set the starting day of the week. -
Page 52: Semi-Monthly Pay Period
NGTeco Time Clock - K4 Model User Manual Figure 8-2: Bi-Weekly Pay Period • Start day of the Week: It means that the start of the week is counted from this day. • Pay Period Effective Date: This date is bi-weekly pay start day. -
Page 53: Monthly Pay Period
NGTeco Time Clock - K4 Model User Manual Figure 8-3: Semi-Monthly Pay Period • Start Date of First Half Month: The first half of the month is calculated from this day. • Start Date of Second Half Month: The second half of the month starts from this day. -
Page 54: Figure 8-4: Monthly Pay Period
NGTeco Time Clock - K4 Model User Manual Figure 8-4: Monthly Pay Period • Start Date of the Month: The beginning of each month is calculated from this day. • Start Day of the Week: It means that the start of the week is counted from this day. -
Page 55: Data Management
NGTeco Time Clock - K4 Model User Manual Data Management Data Management is an administrative process that includes acquiring, validating, and processing the required data to ensure the smooth functioning of the time-attendance clock. Figure 9-1: Data Management Attendance Log Management Attendance logs are usually updated in the attendance software for further processing. -
Page 56: Figure 9-2: Download Attendance Log
NGTeco Time Clock - K4 Model User Manual Figure 9-2: Download Attendance Log After downloading the attendance logs, a success message will be displayed as shown below: Figure 9-3: Success Message after Downloading Attendance Logs Now, insert the USB drive to your PC and upload the logs to the attendance software. -
Page 57: Delete Attendance Data
NGTeco Time Clock - K4 Model User Manual Figure 9-4: Downloaded Attendance Logs 9.1.2 Delete Attendance Data Perform the following steps to delete the attendance logs: Go to [Data] then [Delete Attendance Data]. Figure 9-5: Delete Attendance Data An alert will be displayed as shown below:... -
Page 58: Delete All Data
NGTeco Time Clock - K4 Model User Manual Figure 9-6: Confirmation to Delete Attendance Logs Press <M/OK> to delete all the attendance data. Delete All Data Perform the following steps to delete all the data: Go to [Data] then [Delete All Data]. -
Page 59: Clear Admin Privileges
NGTeco Time Clock - K4 Model User Manual Figure 9-8: Confirmation to Delete All Data Press <M/OK> to delete all the data. If you are sure to Delete All Data, all the information in the device will be deleted. Clear Admin Privileges You can reset the Admin privileges, and this can be done at a single instance instead of doing one by one. -
Page 60: Attendance Management
Press <M/OK> if you want to reset the Admin Privileges. Attendance Management The NGTeco Time Clock automates and provides a simple way to record the attendance of users with Fingerprint/Password verification. It also assists the employer to track the user’s attendance analytics such as work hours, absenteeism, missing attendance punches, etc. -
Page 61: Figure 10-1: Attendance Rule
NGTeco Time Clock - K4 Model User Manual Figure 10-1: Attendance Rule Enter the following details: Maximum Work Hours: Set the maximum number of working hours in a day. When the time difference between two attendance punches (check-in and check-out) exceeds this maximum work hour, then the attendance will be calculated separately for that day. - Page 62 NGTeco Time Clock - K4 Model User Manual Auto Punch Mode: When this feature is enabled, the punch state will not be displayed on the home screen and the punch state will be updated automatically based on the previous punch state of the user. For example, if the user’s first punch state is Check-in, then the next punch state is Check-out.
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Page 63: Attendance Tracking
NGTeco Time Clock - K4 Model User Manual Attendance Tracking You can track and monitor the user's attendance to ensure productivity and workflow during working hours. 11.1 Every Day's Attendance The clock is equipped with a provision to view the daily attendance of users. The steps to view the daily attendance is given below: Go to [Time Data] and then [Today’s Attendance]. -
Page 64: Attendance Of Individual Users
NGTeco Time Clock - K4 Model User Manual The columns are described as follows: Name: Displays the Name of the users. Time: Displays the time when the attendance punch is made. State: Displays the state of the attendance punch (check-in/check-out). -
Page 65: Add Missing Attendance Punch
NGTeco Time Clock - K4 Model User Manual Figure 11-4: Selecting a User To select a user, and press <M/OK>. The attendance of the selected users will be displayed as shown below: Figure 11-5: Attendance Details of the Selected Users 11.3... -
Page 66: Figure 11-6: Add Missing Punches
NGTeco Time Clock - K4 Model User Manual Go to [Time Data] and then [Add Missing Punch]. Figure 11-6: Add Missing Punches The interface to select users will be displayed. Figure 11-7: Missing Punch Details P a g e | 65... -
Page 67: Figure 11-8: Missing Punch Details
Select the attendance state as Check-in/Check-out by pressing <> or <> key. Navigate to [OK/M to Save] and press <M/OK>. Note: Check-in and check-out information cannot be deleted from the device, but administrators can use the edit check-in/check-out function in the NGTeco Time app. For Edit Punch. -
Page 68: Time-Attendance Reports
NGTeco Time Clock - K4 Model User Manual Time-Attendance Reports You can generate statistical reports that display the attendance details of the users in the specified pay period. The difficulty of maintaining the user’s time and attendance is lessened with this simple reporting system. The data generated from these attendance reports assist with efficient management of user's resources and report accuracy. -
Page 69: Download Reports
NGTeco Time Clock - K4 Model User Manual 12.2 Download Reports Insert a USB drive to download the report. Navigate to [OK/M to Download] and press <M/OK>. After downloading the report, the success message will be displayed as shown below: Figure 12-2: Success Message after Generating Time Report Now insert the USB drive into your PC to view the reports. -
Page 70: Figure 12-4: Detailed Attendance Report
NGTeco Time Clock - K4 Model User Manual The report will be displayed as shown below: Figure 12-4: Detailed Attendance Report The report consists of the specific Pay period, Name of the employee, Date-wise check- in and check-out time, actual work time, and total worked time. -
Page 71: System Info
NGTeco Time Clock - K4 Model User Manual System Info You can check the storage status as well as the firmware information of the device through the [System Info] option. • Go to [System Info] and press <M/OK>. Figure 13-1: System Information... -
Page 72: Connect To Ngteco Time App
User Manual Connect to NGTeco Time App The App Connection interface allows you to connect the NGTeco Time Mobile app with the time clock. Once connected, you can perform User management, Report management, etc. on the Mobile app. The process is as follows: Download and install the NGTeco Time App on your phone. -
Page 73: Register Users From App
NGTeco Time Clock - K4 Model User Manual 14.1 Register Users from App Go to Users menu. Click the Add User icon to add a New user. The User ID can be auto generated or manually assigned. Enter the First Name, Last Name and Password. - Page 74 NGTeco Time Clock - K4 Model User Manual Add Missing Punch from App Go to Attendance menu. Click the Add Punch icon. Select the user to add the missing check-in/out. Select the Punch Date and Time. Select the Punch State.
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Page 75: Download Time Report From App
NGTeco Time Clock - K4 Model User Manual 14.3 Download Time Report from App Go to Report menu. Select a user or all the users. Select the specific Pay Period. Or, select Custom Period and set a date range within 31 days. -
Page 76: Troubleshooting
NGTeco Time Clock - K4 Model User Manual Troubleshooting Category Issue Quick fix The clock does not operate Power • Check the Power Cable for any damages. after the power is supplied • Contact the Administrator to change the PIN. - Page 77 NGTeco Website: www.ngteco.com Email: ngtime@ngteco.com Phone: (770) 800-2321 Support: https://www.ngteco.com/contact/ Copyright © 2021 NGTeco. All rights reserved. P a g e | 76 Copyright©2021 NGTeco. All rights reserved.
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Questions and answers
im having a problem with my new purchase NGTeco K4 model. i can't access to its menu. screen appear "Please verify" but when i do my thumbprint it says "Error: Password not enrolled" Failed to verify
To resolve the "Error: Password not enrolled" message on your NGTeco K4 model when trying to access the menu, follow these steps:
` key to enter the password registration interface.
1. Enroll a Password:
- Press the `
- Enter a password (maximum 8 characters) and confirm it.
2. Administrator Authentication:
- Ensure you are using the correct administrator authentication method if you are trying to access admin functions.
- If you forgot your password, apply for a temporary password for verification.
After enrolling a password, try accessing the menu again using the registered credentials.
This answer is automatically generated
After changing my wifi, I tried to reconnect my phone with the NGTeCo app many times, but it didn’t work. Please help to clarify. Serial Number is CR76225260271