Tactacam 6.0 Instruction Manual page 19

TROUBLESHOOTING
HOW DO I GET MY VIDEOS OFF MY TACTACAM?
You have a few different options that. First, you can plug the camera directly into your
computer using the USB cord included in your package, be sure you hit the power
button once the camera is connected to make it readable by your computer. Second,
you can use the microSD card adapter in your package by placing the microSD card
from your camera into it and plugging that directly into your computer. Third, you can
connect directly to a smartphone or tablet via the camera's WiFi capability and the
videos can be pulled directly from there.
MY PLAYBACK IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage skips, one of
these situations is likely the cause: Using an incompatible video player. Not all video
players support the .MP4 video. For best results, use the latest Quick Time Media
Player available as a free download here. https://support.apple.com/quicktime
The computer does not meet the minimum requirements for HD playback. The higher
the resolution and frame rate of your video, the harder the computer has to work to
play it back.
When playing content directly from your camera over a USB connection, transfer
the file to the computer to play back. If your computer does not meet the minimum
requirements, make sure that all other programs on your computer are closed.
WHAT IS THE BATTERY LIFE?
2.5 hours of nonstop record time (with out WiFi, excludes Solo)
I FORGOT MY TACTACAM'S WiFi USERNAME OR PASSWORD
You will need to reset your camera. See Resetting Your Camera's Wireless Name and
Password at www.tactacam.com/support
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