Troubleshooting - Empire Comfort Systems White Mountain Hearth VFP24FP20LN-1 Installation Instructions And Owner's Manual

PROBLEM OBSERVED
Gas odor during setup
Gas odor before first ignition
Fireplace is on but no flame and pilot
is not trying to light
Pilot continues to spark when pilot is
lit.
Pilot will not ignite, or will not stay lit
Burner takes too long to fully light
Burner does not light but pilot remains
on
Burner lights but does not stay lit while
pilot remains on
Page 30

TROUBLESHOOTING

POSSIBLE CAUSE
Gas Leak
Gas Leak
Gas Line Valve turned off
Control module in lockout
Not enough gas to pilot
Low Gas Pressure
Pilot igniter/sensor is dirty
Pilot not grounded well
Draft in firebox
Pilot sensor has been bent
Pilot igniter/sensor is dirty
Pilot not grounded well
Sensor Wire loose
Gas pressure incorrect
Pilot Gas Line bent or kinked
Faulty pilot, Sensor bent
Faulty valve
Low gas pressure
Clogged or dirty carryover/burner ports
Blocked orifice
Faulty valve
Low gas pressure
Clogged or dirty burner ports
Blocked orifice
Loose wire connections
Faulty pilot
Faulty valve
Low gas pressure
Loose sensor wire
Faulty valve
Faulty pilot or thermocouple
Clogged or dirty burner ports
Room temperature is higher than
thermostat setting
Remote control batteries failing
CORRECTIVE MEASURE
What To Do If You Smell Gas
Do not try to light any appliance.
Do not touch any electrical switch;
Do not use any phone in your building.
Immediately call your gas supplier from a
neighbor's phone. Follow the gas supplier's
instructions.
If you cannot reach your gas supplier, call the
fire department.
Turn shutoff valve to open position
Turn power to fireplace off and then back on
Wait for pilot flame to strengthen
Check pressures. See page 40.
Clean pilot. See maintenance page 39.
Check ground connections
Redirect draft from room or wall
Replace pilot
Clean flame sensor and pilot igniter. See
maintenance page 39.
Check ground connections
Check sensor wire terminals
Adjust gas pressure
Replace pilot tube
Replace Pilot
Replace Valve
Check gas supply pressure
Clean ports
Check orifice opening
Replace valve
Check gas supply pressure
Clean burner ports
Check orifice opening
Check valve/control module connections
Replace pilot
Replace valve
Check gas supply pressure
Check wire connection
Replace valve
Replace Safety pilot
Clean burner ports
Move remote away from fireplace
Set higher temperature on remote/thermostat
Replace batteries in remote transmitter and
receiver
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