Troubleshooting; Picture Issues; Sound Issues - Hisense PX1-PRO User Manual

Picture Issues

When the TV has picture problems, these steps may help resolve the problem.
Problem
No picture, or black and
white picture.
The picture is distorted.
The picture is blurry or
flickering, or cuts out
momentarily.
The picture appears red,
purple, pink and other
colors.
Picture distorted or appear
wavy.
Note:
• If the problem persists, check the signal strength or refer to the external device's user manual.

Sound Issues

When the TV has a sound problem, these steps may help resolve the problem.
Problem
There is no sound or
the sound is too low at
maximum volume.
Picture is normal, but no
sound.
The speakers are making an
odd sound.

Troubleshooting

• Unplug the TV power cord from AC outlet and re-plug after 60 seconds.
• Check that the Color Saturation is set to 50 or higher.
• Try different TV channels.
• The compression of video content may cause picture distortions, especially
in fast-moving pictures from sports programmes and action movies.
• If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.
• Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.
•
> Settings > Picture > Sharpness. You can try to increase or
decrease the Sharpness.
• If you use an external antenna, check the direction, position and connection
of the antenna.
• Adjust the direction of your antenna, or reset or fine tune the channel.
•
> Settings > Picture > Calibration Settings > White Balance.
You can try to increase or decrease the White Balance.
• Some electrical appliances may affect the TV. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV into another power outlet.
• Check the volume control of the device (cable or satellite box, DVD, Blu-
ray, etc.) connected to your TV.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
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Possible Solutions
Possible Solutions