Rheem Raypak Raymote Installation And Operation Manual
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Rheem Raypak Raymote Installation And Operation Manual

Rheem Raypak Raymote Installation And Operation Manual

Wi-fi connectivity
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SUPPLEMENTAL INSTALLATION AND
Raymote
Wi-Fi Connectivity
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense. The
user is cautioned that changes and modifications made to the equipment without approval of the manufacturer
could void the user's authority to operate this equipment.
OPERATION MANUAL
THIS MANUAL CAN BE VIEWED ELECTRONICALLY
USING YOUR SMART DEVICE. SEE PAGE 46 FOR QR
CODE.
Effective: 04-25-22
Replaces: 07-01-20
P/N 241788 Rev. 3

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  • Page 1 SUPPLEMENTAL INSTALLATION AND OPERATION MANUAL THIS MANUAL CAN BE VIEWED ELECTRONICALLY USING YOUR SMART DEVICE. SEE PAGE 46 FOR QR CODE. Raymote Wi-Fi Connectivity NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
  • Page 2 Revision 3 reflects the following changes: Cover image updated with Application's new graphic user interface. Additional data added as needed to text and figures. Figures cleaned up. Updated Figures: 5-8, 11-17, 27-54, 57-59, 68, 71-72, 75-88, 92, 104-107. Troubleshooting information and figures added starting on page 37.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. WARNINGS ............4 7. WEB DASHBOARD..........21 Pay Attention to these Terms ........4 Device Dashboard..........21 Devices Timeline ........... 21 2. SYSTEM DESCRIPTION ........5 Device Info ............21 3. COMPONENTS ............5 Search Function ............ 22 4.

  • Page 4: Warnings

    1. WARNINGS Pay Attention to these Terms Indicates the presence of immediate hazards which will cause severe personal injury, death or substantial DANGER property damage if ignored. ndicates the presence of hazards or unsafe practices which could cause severe personal injury, death or WARNING substantial property damage if ignored.

  • Page 5: System Description

    9. 7" Touchscreen with built-in Wi-Fi Module - Latest 2. SYSTEM DESCRIPTION VERSA touchscreen is equipped with a built-in Wi-Fi module. Raymote enables wireless communication capability for Raypak heating products utilizing the VERSA IC ® 10. 4.3" Touchscreen - With built in Wi-Fi module touchscreen controls.
  • Page 6 Figure 2. Raymote Installation on MVB and XTherm Figure 3. Raymote Installation on XVers * Wi-Fi Module is built-in in latest models. Legacy VERSA screens can be equipped with a Raymote Wi-Fi module.
  • Page 7 Figure 4. Raymote Installation on XVers with KOR Figure 5. Raymote Installation on XFiire and XVers L...

  • Page 8: Provisioning Process

    5. PROVISIONING PROCESS Downloading the Raymote Mobile App Before initiating the provisioning process, make sure 1. Download the Raymote mobile app from the Google a reliable Wi-Fi access point is located near the unit or Play (Android) or App Store (Apple) on your mobile control room and a Wi-Fi network password is available.

  • Page 9: Preparing The Unit For Connection

    Preparing the Unit for Connection 1. Stand near the touchscreen of the unit. Press the Wi-Fi icon on the touchscreen. See Figure 10. Figure 10. Wi-Fi Connection Figure 12. Add New Device 2. The Wi-Fi status screen should display the Wi-Fi State, indicating "Config Mode"...

  • Page 10: Add A New Heater To Raymote

    Add a New Heater to Raymote Press "Join" to select the displayed heater that matches the HOTSPOT identifier, or press cancel to start again the process. 1. "Check your Device" screen will appear. Ensure to have the heater powered and Wi-Fi signal available in the area, then press "Ready"...

  • Page 11: For Iphone 6 And Earlier Versions

    6. Raymote app will provide the Wi-Fi credentials to 3. "Check your Device" screen will appear. Ensure your unit. This process may take a few seconds. See Wi-Fi signal is available in the area, then press the Figure 17. "Ready" button. Figure 18.
  • Page 12 4. Press the "Go to Settings" button on the "Choose your Device" screen. See Figure 22. 6. Select the Wi-Fi network on the Settings menu. See Figure 24. Figure 22. Go to Settings Figure 24. Select Wi-Fi Network 5. On the top left corner of the screen, press the 7.
  • Page 13 8. A notification tab will confirm that iPhone is now connected to the unit. Press the notification tab or manually go back to the Raymote mobile iPhone app to continue. See Figure 26. Figure 26. Connection Notification 9. The Raymote mobile app will provide the Wi-Fi network credentials to your unit.

  • Page 14: Boiler Profile Setup

    Boiler Profile Setup 1. Your device is now connected to Wi-Fi. You can change the name of your device here. See Figure Figure 28. Name Your Unit 2. Press the "Set up as new" button to enter job site and service information. When available, press the "Apply recently used profile"...

  • Page 15: Raymote Mobile App

    2. Raymote App settings 6. RAYMOTE MOBILE APP • Adjust preferences notifications appearance. 3. Organization Settings • Review and Update your Raymote organization settings. Figure 30. Icon • Add, edit, or remove Members with access to your Raymote organization. • For Raymote client accounts, share access to your User and Organization Settings Raymote organization with a Contractor with an...

  • Page 16: Help And Tech Support

    2. Tech Corner Help and Tech Support • In-App access to Raypak Tech Corner collection. Raymote App provides direct access to technical You can find here detailed instructions for Raypak support for Raypak heaters, service kits, I&O manuals products and service kits. and Raymote topics 1.

  • Page 17: Main View

    Main View • The main view of Raymote display a list of the heaters • Raymote organization list can handle 1 or multiple added in to your Raymote Organization. Commercial Residential Raypak heaters equipped with Raymote. • Each heater is represented by a tile with its name and an overview of the heater operation parameters.

  • Page 18: Automation

    Automation Raymote automation offers the ability to select Boiler parameters and customize a specific condition that could trigger a notification or an action to update a parameter. See Figure 35 and Figure 36. Figure 35. Automation Figure 36. Set New Automation...

  • Page 19: View Screen

    View Screen NOTE: Some of the values may not be present in all system configurations. Whenever a value is not Click in the tile to open Heater control and monitoring applicable to the system configuration, it will be grayed views. See Figure 37. out and disabled.

  • Page 20: Boiler Screen

    Boiler Screen Adjust Screen The Boiler page displays detailed information of the heater. The Adjust screen includes all available unit controls in This page can be used to review performance in real time the Raymote mobile app. These controls allow users to as well as historical data of the heater.

  • Page 21: Web Dashboard

    7. WEB DASHBOARD Devices Timeline Visit http://raymote.raypak.com to get access to the This section lists all the relevant events associated with Raymote web dashboard on your PC. the unit operation, warnings and diagnostic information. Warning events can be marked as resolved and notes can be The Raymote web dashboard allows access to: added to record corrective actions or relevant information.

  • Page 22: Search Function

    Search Function address, name of the unit, anything that could be used to narrow the search options. The Raymote search page is by default the first welcome screen, see Figure 45. To access the search function: Figure 44. Icon 1. Click on magnifier icon located on side bar The search function allows Raymote users to find devices, 2.

  • Page 23: How To Create An Organization

    How to Create an Organization In order to create an Organization, go to the dashboard Organizations are used to define owners and responsible menu, see Figure 47, and click on the last menu item called personnel to monitor installed Raypak units. “Organizations”...
  • Page 24 In the “Info” tab fill the following fields, see Figure 49: New Organization can’t create Sub-Organizations – This radio button indicates if sub-organizations may or not Name – Specify the Company name for the Organization. include sub-organizations. Description – Include a full description for the In the “Users”...

  • Page 25: How To Create A Location

    2. Select “Locations” option from Organization Settings How to Create a Location menu. See number 2 in Figure 51. 3. Click on “+ Add Location” button on the screen. See Desktop Instructions number 3 in Figure 51. After creating an Organization, if required, Locations for 4.
  • Page 26 3. Click on "+ Create New Location". Set a Job Site from mobile 4. Provide a job site name and an address or use the Job Site location can be created on the phone at the time "Set on Map" option. of connecting a unit, or can be done later from unit settings: Now the Job Site is added, any unit that is registered under 1.

  • Page 27: Analytics

    Analytics The analytics are displayed by location, which can be To see analytics from a specific organization, click on the displayed by the specified time frame (below the Location “Analytics” button on the menu, see Figure 54, and the name). See Figure 56 and Figure 57. The information Dashboard will update with the analytics information of the includes the details on bar graphs for the following current selected organization.

  • Page 28: Update Boiler Data On Existing Devices

    Figure 56. Bar Graph Analytics 1 Figure 57. Bar Graph Analytics 2 Providing SITE CONTACT information will ensure that Update Boiler Data on early notifications, proactive maintenance reminders, are sent to the right person. Typically, the building manager Existing Devices or site administrator that have access to boiler room is Metadata of a device is the most descriptive information assigned in the field.

  • Page 29: Boiler Data From Web Dashboard

    2. The Metadata menu will display. Boiler Data from Web Dashboard 3. Scroll the mouse over any field and click “Edit” button Using Raymote desktop application, after selecting the to change its information. unit: 1. Select “Metadata” from the top menu. See Figure 58. Figure 58.

  • Page 30: Boiler Data From Mobile App

    Boiler Data from Mobile App Using the Raymote mobile application, after selecting the the screen will be shown to update the fields. Click on any unit, click on the “Menu” icon on top right corner “…”, and field to update it. See Figure 59. Figure 59.
  • Page 31 Figure 60. User Setting Menu Figure 61. Transfer User Option Figure 63. Continue Transfer Figure 64. Transfer Status Confirmed Figure 62. Transfer User - Destination Organization...
  • Page 32 3. Select the unit to be transferred. Transfer Devices 4. Click on the “…” button on the top right menu and To transfer devices from one organization to another, select “Transfer”. See Figure 65. follow the next steps: 5. The “Transfer device ownership” window will appear, 1.

  • Page 33: Download Reports

    Download Reports To download reports from Raymote, follow the next steps: 1. Place the cursor on top of the “Raymote” logo on the menu. 2. Select the organization where the Unit under analysis belongs. 3. Select the unit to be analyzed. 4.

  • Page 34: Service Charts Tutorial

    Service Charts Tutorial 4. Move the cursor over the graph area to display To view service charts using Raymote, follow the next signals values of a given time. See Figure 73. steps: 5. Click-and-hold a certain area on the graph to zoom in 1.
  • Page 35 7. Please note that certain time frames the unit might be offline or disconnected from network, such time frames are grayed out on graph. See Figure 74. 8. If you want to change the displayed time frame, on the lower part of the graph there is a bar specifying the time frame to be graphed.
  • Page 36 Change to Other Organization If your Raymote organization has 1 or more sub organizations, you can switch to other organization by using the Organization tree or search function. 1. Open the main menu by clicking the top left icon. See Figure 76.

  • Page 37: Roles And Permission

    8. ROLES AND PERMISSION At the bottom left corner of the Account Settings screen, The permission privileges can be personalized for each press the user icon to access the Users screen. The user. See Figure 82. user registering the units or initializing a site is assigned with administrator role credentials.

  • Page 38: Troubleshooting

    TROUBLESHOOTING 1. With your cellphone check that Wi-Fi signal is available next to the unit. Ensure that your Wi-Fi network meets these specifications: • Supported Networks - Wi-Fi 2.4GHz (802.11 b/g/n). • Password encryptions - WEP, WPA, WPA2. • Wi-Fi signal icon of 2 bars (-60dB) or better at heater Figure 85.
  • Page 39 If you are experiencing connectivity issues with your unit and Raymote, check the following items: Problem Solution Check if your boiler touchscreen is powered on. Turn on the unit. Boiler Status is "Offline". See Figure 89. Check if Wi-Fi signal is available. If not, enable Wi-Fi signal and make sure the unit is within Wi-Fi signal range.
  • Page 40 Problem Solution Make sure that unit is online. Make sure that unit, Touchscreen and Wi-Fi source are turned On. Check web dashboard or Raymote mobile app unit status. Wi-Fi signal is weak. Use any Wi-Fi enabled device to check RSSI next to the unit or Raymote mobile app or dashboard use unit Wi-Fi page.
  • Page 41 Activate Static IP configuration by clicking in the “Use Static IP address” slider. Manually fill the boxes with the network data provided by your IT team. Figure 94. Android Auto Configuration After writing static IP and network data, press Continue to proceed to the setup.

  • Page 42: Disabling Raymote

    3. Remove the power and communication harnesses 10. DISABLING RAYMOTE attached to the back of the touchscreen. This section describes the procedure to disable Raymote 4. Remove the (4) 5/16" hex screws from the functionality and components. This will ensure that no touchscreen mounting brackets on the j-box.
  • Page 43 9. Follow steps 5 to 1 in reverse order to reinstall the 5. Disconnect the antenna wire from the Wi-Fi module. screen and close the unit. ANTENNA WIRE Figure 103. Antenna Wire Removal Figure 100. Re-installation 6. Remove the Wi-Fi module from the touchscreen. XVers Units 1.
  • Page 44 7. Follow steps 4 to 1 in reverse order to reinstall the 4. Remove the touchscreen rear cover. screen cover and close the unit. 5. Cut Wi-Fi jumper per Figure 105. NOTE: For Touchscreens with built-in Wi-Fi module, proceed to cut jumper wire. By cutting this wire, the Wi- Fi module is disabled.
  • Page 45 XVersL and XFIIRE units 1. Pull the controls bezel to release the 2 snap fasteners. Figure 111. Cut to Disable Wi-Fi Figure 109. Pull Controls Bezel 2. Gently pull down the bezel to avoid damages to harnesses and control board. 3.

  • Page 46: Qr Code

    11. QR CODE View this Installation Manual on your smart device. This QR Code will take you to the most current version of this manual. Previous versions of manuals can be found in the document library at Raypak.com. P/N: 241788 Raymote Operation Instructions...
  • Page 47 Notes...
  • Page 48 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

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