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Fiery AR-PE1 Installation And Service Manual

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P R I N T C O N T R O L L E R X 4 ( A R - P E 1 )
I N S T A L L A T I O N A N D S E R V I C E G U I D E
f o r S h a r p d i g i t a l f u l l c o l o r c o p i e r s
A g u i d e f o r s e r v i c e t e c h n i c i a n s
Part Number: 45013169

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  • Page 1 P R I N T C O N T R O L L E R X 4 ( A R - P E 1 ) I N S T A L L A T I O N A N D S E R V I C E G U I D E f o r S h a r p d i g i t a l f u l l c o l o r c o p i e r s A g u i d e f o r s e r v i c e t e c h n i c i a n s Part Number: 45013169...
  • Page 3 Trademarks EFI, the EFI logo, Fiery, the Fiery logo, EFICOLOR, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Office. Print Controller X4(AR-PE1), Fiery Z4, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics For Imaging.
  • Page 4 Electronics For Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to Print Controller X4(AR-PE1) provided the transferee agrees to be bound by all of the terms and conditions of this Agreement.
  • Page 5 Except for the above express limited warranty, Electronics For Imaging makes and you receive no warranties or conditions on the Products, express, implied, or statutory, and Electronics For Imaging specifically disclaims any implied warranty or condition of merchantability or fitness for a particular purpose. For warranty service, please contact your authorized service/support center.

  • Page 7: Table Of Contents

    Installation sequence Checking the customer site Setting customer expectations Unpacking the Print Controller X4(AR-PE1) Print Controller X4(AR-PE1) panels Chapter 3: Connecting the Print Controller X4(AR-PE1) Preliminary checkout Connecting to the copier Verifying the connection Printing the Print Controller X4(AR-PE1) Test Page...
  • Page 8 Chapter 4: Service Procedures Overview System software service Accessing Print Controller X4(AR-PE1) internal components Shutting down and restarting the Print Controller X4(AR-PE1) Removing the front panel Checking Print Controller X4(AR-PE1) internal connections Restoring Print Controller X4(AR-PE1) functionality after service 4-11...
  • Page 9 Before you go to the customer site Preliminary on-site checkout Checking interface cables Checking internal components Checking the Print Controller X4(AR-PE1) as a stand-alone unit Errors and beep codes during startup diagnostics General Print Controller X4(AR-PE1) system error conditions 5-12...

  • Page 11: About This Guide

    Print Controller X4(AR-PE1) and copier service technicians installing or servicing the Print Controller X4(AR-PE1) Color Server. If you have not received installation and service certification, you should not attempt to install or service the Print Controller X4(AR-PE1) Color Server. Electronics For Imaging does not warrant the performance if installed or serviced by non-certified personnel.

  • Page 12: Terminology And Conventions

    The term “Control Panel” refers to the area on the front of the Print Controller X4(AR-PE1) including the green/red activity light, the display window (LCD—liquid crystal display), and the buttons on the sides of the display window.

  • Page 13: Precautions

    4. Handle the Print Controller X4(AR-PE1) Control Panel display window with care. The Print Controller X4(AR-PE1) display window is made of glass. If the glass breaks and the liquid crystal inside leaks out, avoid contact with it. If you do come in contact with the liquid crystal, wash it off with soap and water immediately.
  • Page 14 Preface 7. Use care when handling parts of the Print Controller X4(AR-PE1) as some edges on the unit may be sharp. For example, be careful when: • Accessing the CD-ROM and ZIP drives (keep the drive door closed when not in use) •...

  • Page 15: Tools You Will Need

    Tools you will need Tools you will need To install or service the Print Controller X4(AR-PE1), you should bring the following tools and parts: • ESD wrist grounding strap and antistatic mat • Wire cutters • #2 Phillips head screwdrivers (non-magnetic) •...

  • Page 17: Chapter 1: Introduction

    Features The Print Controller X4(AR-PE1), as an integral part of a color printing system, enables users to: • Send images over AppleTalk, TCP/IP, and Novell networks to print on supported Print Controller X4(AR-PE1) devices.

  • Page 18: How The Print Controller X4(Ar-Pe1) Operates

    Introduction How the Print Controller X4(AR-PE1) operates The Print Controller X4(AR-PE1) enables the customer to use a color copier as a printer and scanner. Users can print to the Print Controller X4(AR-PE1) from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP.

  • Page 19: Print Options

    Printing over a network allows Print Controller X4(AR-PE1) users to print documents directly from applications in which they were created. In addition, the Print Controller X4(AR-PE1) offers an efficient way to print files that have been saved in PostScript, EPS (Encapsulated PostScript), or PDF (Portable Document Format). These files can be downloaded directly to the Print Controller X4(AR-PE1) using Fiery...

  • Page 20: User Software

    Introduction User software The full set of Print Controller X4(AR-PE1) user software is provided on the User Software CD. Adobe PS Printer Driver Enables users to print to the Print Controller X4(AR-PE1) from Windows 95/98, Windows NT 4.0, and Mac OS computers;...

  • Page 21: Fiery Webtools

    Color Guide. Fiery WebTools The Print Controller X4(AR-PE1) can support Internet or intranet access with Fiery WebTools. WebTools include Status, WebSpooler, WebLink, Installer, WebSetup, and WebDownloader. For more information about WebTools, see the user documentation.

  • Page 23: Chapter 2: Preparing For Installation

    Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the Print Controller X4(AR-PE1) to the copier. Because the Print Controller X4(AR-PE1) is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.
  • Page 24 Print the Test Page; page 3-4; Verify network operation without the Print Controller X4(AR-PE1) connected. Network administrator connects the Print Controller X4(AR-PE1) to the network and verifies the connection (see page 3-6 and the Configuration Guide) Network administrator configures Setup options (see the Configuration Guide)

  • Page 25: Checking The Customer Site

    ❑ Is there space near the copier for the Print Controller X4(AR-PE1)? Make sure that there is space for the Print Controller X4(AR-PE1). You may need to move the copier out from the wall for easier access to the connectors.

  • Page 26: Setting Customer Expectations

    • The network administrator should install the user software shipped with the Print Controller X4(AR-PE1) (user documentation is also included) onto networked PC and Mac OS computers that will print to the Print Controller X4(AR-PE1). This guide covers Print Controller X4(AR-PE1) hardware installation and service.

  • Page 27: Unpacking The Print Controller X4(Ar-Pe1)

    Unpacking the Print Controller X4(AR-PE1) Unpacking the Print Controller X4(AR-PE1) The Print Controller X4(AR-PE1) is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure 2-2 on page 2-6. X4(AR-PE1)
  • Page 28 Preparing for Installation Power cable (US version) Power cable (UK version) Power cable (EU version) Power cable (Japan version) Media Package Print Controller X4(AR-PE1) Contents of Print Controller X4(AR-PE1) shipping box IGURE...

  • Page 29: Print Controller X4(Ar-Pe1) Panels

    Once you have unpacked the Print Controller X4(AR-PE1), you can familiarize yourself with the front and back of the Print Controller X4(AR-PE1) before you install it. To open the drive doors on the front panel, press the release on the left door and then open the doors.

  • Page 31: Chapter 3: Connecting The Print Controller X4(Ar-Pe1)

    O CONNECT POWER AND START THE RINT ONTROLLER 1. Make sure the Print Controller X4(AR-PE1) power switch is in the off position (press 0), and then connect the other end of the Print Controller X4(AR-PE1) power cable to a wall outlet.
  • Page 32 OK when the desired language is highlighted. 5. Allow the system to proceed to Idle to confirm that the Print Controller X4(AR-PE1) is operating correctly. The message Check power and cable may display in the Control Panel during the startup process.

  • Page 33: Connecting To The Copier

    2. Locate the Print Controller X4(AR-PE1) copier interface cable shipped with the copier, and connect the cable to the interface port on the copier. 3. Connect the other end of the cable to the Print Controller X4(AR-PE1) copier interface connector in slot 3 on the back panel (see Figure 3-2).

  • Page 34: Verifying The Connection

    Before connecting the Print Controller X4(AR-PE1) to the network, print the Test Page to verify that the Print Controller X4(AR-PE1) is connected properly to the copier. The Test Page is a color file that resides on the Print Controller X4(AR-PE1) hard disk drive. O PRINT A...

  • Page 35: Installing Additional Options

    5. Press the line selection button to the right of Print Pages and then select Test Page. The Print Controller X4(AR-PE1) sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job.

  • Page 36: Connecting To The Network

    RINT ONTROLLER 1. Power off the Print Controller X4(AR-PE1) before connecting it to any network device. If the system has just finished processing, wait 5 seconds after the system reaches the idle state before using the power switch to power off the unit.
  • Page 37 Guide for Setup information. 4. After configuring Setup options, verify the network connection. Once the network connection has been made and the Print Controller X4(AR-PE1) has the correct Setup configuration, the Print Controller X4(AR-PE1) should be available on the network.

  • Page 38: Using The Control Panel

    Print Controller X4(AR-PE1) activity can be monitored in the display window, and functions of the Print Controller X4(AR-PE1) (such as printing a Test Page and installing or updating system software) can be controlled using the buttons on the Control Panel.

  • Page 39: Activity Light

    Using the Control Panel Activity light The activity light indicates current Print Controller X4(AR-PE1) activity. If the light is: Flashing or solid There is an error causing printing to be disabled. The activity light also flashes red during startup. Solid green The Print Controller X4(AR-PE1) is idle or starting up.

  • Page 40: Control Panel Screens And Icons

    Connecting the Print Controller X4(AR-PE1) Control Panel screens and icons When the Print Controller X4(AR-PE1) is in Print mode, pressing the menu button cycles among four screens: three status screens (Info, RIP, and Print) and the Functions menu (see Figure 3-5). When the Print Controller X4(AR-PE1) is idle, pressing the menu button cycles between the Info screen and the Functions menu.
  • Page 41 RIP Status When the Print Controller X4(AR-PE1) is processing a job, the RIP Status screen is activated. This screen displays the following: Cancel Job —Press the top line selection button to cancel...
  • Page 42 —The Print Controller X4(AR-PE1) name as it is configured in Setup. Status —The current status of the Print Controller X4(AR-PE1). The status can be: Idle, Initializing, Busy, Processing, or Printing. Number of MB —The space in megabytes available on the Print Controller X4(AR-PE1) hard disk.
  • Page 43 • Color Charts— Prints the color reference charts. These pages include swatches of the RGB, CMY, and PANTONE colors available from the Print Controller X4(AR-PE1). • Font List— Prints a list of all fonts resident on the Print Controller X4(AR-PE1) hard disk. Suspend Printing—...
  • Page 44 Typically it is the network administrator’s responsibility to configure Setup according to the network and user environment. Setup is required the first time the copier is powered on and after Print Controller X4(AR-PE1) system software is installed. You must save changes to Server, Network, and Printer Setup after installing system software.

  • Page 45: Shutting Down And Restarting

    Shutting down and restarting Shutting down and restarting The Print Controller X4(AR-PE1) will generally be left on all the time at the customer site. Remember that when the Print Controller X4(AR-PE1) is powered off, network access to the copier is interrupted.

  • Page 47: Chapter 4: Service Procedures

    The tools required for service are listed in “Tools you will need” on page ix. System software service Print Controller X4(AR-PE1) system software is installed on the HDD at the factory. A backup of the system software resides on a separate partition on the HDD. You can retrieve a backup of the system software using the Restore Backup function in the Service menu.
  • Page 48 19. CPU fan, heatsink and CPU fan cable 20. Ethernet board 21. UIB cable (to IX UIB board) 22. IX UIB board 23. Copier interface board 24. AGP video board 25. Side panel Exploded view of Print Controller X4(AR-PE1) components IGURE...

  • Page 49: Accessing Print Controller X4(Ar-Pe1) Internal Components

    Print Controller X4(AR-PE1) is powered on, shut down the system. Shutting down and restarting the Print Controller X4(AR-PE1) The Print Controller X4(AR-PE1) will generally be left on all the time at the customer site. Remember that when the Print Controller X4(AR-PE1) is powered off, network access to the copier is interrupted.
  • Page 50 O OPEN THE RINT ONTROLLER 1. Make sure you have powered off the Print Controller X4(AR-PE1) and removed all the cables from the back. 2. Remove the screw from the back panel and set it aside (see Figure 4-2). 3. Grasp the side panel at the top on both sides and gently pull it away from the tray.
  • Page 51 Accessing Print Controller X4(AR-PE1) internal components To service components inside the tray, position the Print Controller X4(AR-PE1) so that it is resting on its side and the components inside the tray are facing up. AGP1 Slot 1 PCI1 Slot 2...

  • Page 52: Removing The Front Panel

    The following procedure describes how to remove the front panel. O REMOVE THE FRONT PANEL 1. Make sure you have powered off the Print Controller X4(AR-PE1) and removed all the cables from the back. 2. Remove the side panel as described in “To open the Print Controller X4(AR-PE1)” on page 4-4.
  • Page 53 1. Connect the UIB cable to its connector on the tray and then replace the screws. The other end of the cable should be attached to the front panel. 2. Replace the front panel as described in “To reassemble the Print Controller X4(AR-PE1)” on page 4-11...

  • Page 54: Checking Print Controller X4(Ar-Pe1) Internal Connections

    Touching the metal part of the power supply case inside the Print Controller X4(AR-PE1) also discharges static electricity. 2. Position the Print Controller X4(AR-PE1) so it is resting on its side and the internal components of the Print Controller X4(AR-PE1) are facing up.
  • Page 55 Checking Print Controller X4(AR-PE1) internal connections 8. After tightening connections, if one or more Print Controller X4(AR-PE1) components are still not getting power, see “Checking voltages” on page 4-35. Power supply CD-ROM drive ZIP drive Motherboard Cable key From 1. Power supply cable Power supply a.
  • Page 56 CONNECTIONS 1. Check that all DIMMs are locked. If any DIMMs have come loose, release and reseat them. DIMMs (dual in-line memory modules) installed on the Print Controller X4(AR-PE1) motherboard are held in place by levers at each end. 2. To release a DIMM, push outward on the levers on each side of the DIMM.

  • Page 57: Restoring Print Controller X4(Ar-Pe1) Functionality After Service

    2. Place the Print Controller X4(AR-PE1) in its standard operating position. Place the side panel onto the Print Controller X4(AR-PE1) so the grooves on the bottom of the side panel fit into the grooves in the tray (see Figure 4-8).
  • Page 58 5. Replace the front panel if you removed it (see “To replace the front panel” on page 4-7). 6. Connect any cables removed during service to the back of the Print Controller X4(AR-PE1). 7. Before you leave the customer site, verify Print Controller X4(AR-PE1) operation as outlined in Figure 4-9. Power up and check startup.

  • Page 59: Removing And Replacing Boards

    Print Controller X4(AR-PE1) provides connectivity to an optional monitor, which connects to the 15-pin D connector (occupying slot 1 on the back of the Print Controller X4(AR-PE1) tray) on the AGP board. The other connector on the board connects to motherboard connector AGP1.
  • Page 60 Service Procedures O REMOVE THE VIDEO BOARD 1. Power off and open the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4. 2. Remove the board mounting bracket screw from slot 1.

  • Page 61: Copier Interface Board

    Removing and replacing boards Copier interface board The copier interface board in the Print Controller X4(AR-PE1) (see Figure 4-11) provides the interface between the Print Controller X4(AR-PE1) and the copier. The board is installed in connector PCI2 on the motherboard. The copier interface connector on one side of the board occupies slot 3 on the back panel of the Print Controller X4(AR-PE1) and connects to the copier interface cable.
  • Page 62 Service Procedures O REMOVE THE COPIER INTERFACE BOARD 1. Power off and open the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4.
  • Page 63 Removing and replacing boards IX UIB board The IX UIB board installed in motherboard connector PCI3 provides the interface between the LCD in the front panel and the motherboard. The UIB cable from the front panel attaches to connector J4 on the IX UIB board. UIB cable connector (J4) Parallel port (not used) To motherboard connector PCI3...

  • Page 64: Uib Board

    IX UIB O REMOVE THE BOARD 1. Power off and open the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4. 2. Remove the UIB cable from connector J4 on the IX UIB board.

  • Page 65: Ethernet Board

    Removing and replacing boards Ethernet board The Ethernet board provides the interface between the Print Controller X4(AR-PE1) and the customer’s network. The Ethernet board has one RJ-45 network connector for a 10/100BaseT unshielded twisted pair cable. The Ethernet board is installed in motherboard connector PCI5.
  • Page 66 Service Procedures O REMOVE THE THERNET BOARD 1. Power off and open the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4. 2. Remove the board mounting bracket screw from slot 6, and then remove the Ethernet board from motherboard connector PCI5.

  • Page 67: Motherboard

    Motherboard Service Procedures Motherboard The Print Controller X4(AR-PE1) motherboard has a 433MHz Intel Celeron CPU that controls the image data transferred to and from the copier interface board. The motherboard also controls HDD functions and the communication between the Print Controller X4(AR-PE1) and external devices. The motherboard has one 32-bit AGP connector, five 32-bit PCI connectors, and two 16-bit ISA connectors, as well as...

  • Page 68: Removing The Print Controller X4(Ar-Pe1) Motherboard

    Print Controller X4(AR-PE1) boards. O REMOVE BOARDS FROM THE MOTHERBOARD 1. Power off the Print Controller X4(AR-PE1) and remove the side panel as described on page 4-4. 2. Remove the board mounting bracket screws for boards occupying back panel slots.
  • Page 69 Motherboard O REMOVE MOTHERBOARD CABLES 1. Remove the power supply cable from PWR CON. 2. Remove the IDE cable from connector PIDE on the motherboard. 3. Remove the ZIP drive cable from connector SIDE on the motherboard. 4. Remove the front panel fan cable from connector CFAN on the motherboard. 5.

  • Page 70: Replacing The Motherboard

    Replacing the motherboard This section includes the procedures required to replace the Print Controller X4(AR-PE1) motherboard. Spare motherboards ship without memory, CPU, or the BIOS chip. The memory, CPU, and BIOS chip from the old board will need to be installed on the replacement motherboard.
  • Page 71 3. Press down on each cable connector and verify that all cables are attached properly. 4. Check motherboard jumper settings. See “Motherboard jumpers” on page 4-31. 5. Reassemble the Print Controller X4(AR-PE1) and verify functionality (see the connection verification steps described in “Restoring Print Controller X4(AR-PE1) functionality after service”...

  • Page 72: Replacing Parts On The Motherboard

    Before performing any of these procedures, you must first power off the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3, and remove the side panel as described in “To open the Print Controller X4(AR-PE1)” on page 4-4.
  • Page 73 DIMMs fit the socket only one way. The two notches on the bottom of each DIMM should line up with the notches in the socket. 4. Reassemble the Print Controller X4(AR-PE1) and verify its functionality (see “Restoring Print Controller X4(AR-PE1) functionality after service” on page 4-11).
  • Page 74 Service Procedures Motherboard CPU The CPU chip on the motherboard is installed in a socket (see Figure 4-14 on page 4-21). The socket that holds the CPU on the motherboard is a Zero Insertion Force (ZIF) socket that allows the chip to be removed. Pin 1 on the ZIF socket is denoted by an angled corner.
  • Page 75 Motherboard BIOS chip The BIOS chip is located in socket U8 on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the Print Controller X4(AR-PE1) uses when you power on the system. BIOS O REPLACE THE CHIP 1.
  • Page 76 (+) side facing up. Make sure the clip holds the battery securely in the socket. 5. Reassemble the Print Controller X4(AR-PE1) and verify its functionality as described on page 4-11. When you power on the Print Controller X4(AR-PE1), let the Start-up diagnostics complete, then power off and on again to reinitialize the realtime clock.

  • Page 77: Motherboard Jumpers

    Motherboard Motherboard jumpers The following section describes the locations and settings for the jumpers on the motherboard. The jumpers in the table below show the current shipping configuration. Jumper Jumper area Description (shipping configuration) • Bus speed settings Jumper installed on pins 1 and 2. •...

  • Page 78: Fans

    The following steps describe the procedure required in order to replace the fan installed on the front panel of the Print Controller X4(AR-PE1). The fan is held in the tray with clips. The front panel fan cable attaches to motherboard connector CFAN.
  • Page 79 Fans O REMOVE THE FRONT PANEL FAN 1. Power off and open the Print Controller X4(AR-PE1), as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4. 2. Unplug the 3-pin fan connector from motherboard connector CFAN.

  • Page 80: Cpu Fan

    1. Align the CPU fan with the heatsink and then press the assembly onto the motherboard. 2. Reattach the CPU fan cable to motherboard connector CPU FAN. 3. Reassemble the Print Controller X4(AR-PE1) and verify its functionality (see “Restoring Print Controller X4(AR-PE1) functionality after service” on page 4-11).

  • Page 81: Power Supply

    Power supply Power supply The fan-cooled 155 watt power supply used in the Print Controller X4(AR-PE1) has an automatic input voltage selection circuit. The input voltages are 100-240VAC. Checking voltages You can check power supply functionality using a multimeter at the following locations: •...

  • Page 82: Removing And Replacing The Power Supply

    This section describes how to remove and replace the power supply. O REMOVE THE POWER SUPPLY 1. Power off and open the Print Controller X4(AR-PE1) as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)”...
  • Page 83 • Large 4-pin power cable to the power connector on the CD-ROM drive. • Large 4-pin power cable to the power connector on the HDD. 4. Reassemble the Print Controller X4(AR-PE1) and verify its functionality (see “Restoring Print Controller X4(AR-PE1) functionality after service” on page 4-11).

  • Page 84: Hard Disk Drive

    The factory-installed HDD (hard disk drive) in the Print Controller X4(AR-PE1) is formatted and loaded with Print Controller X4(AR-PE1) system software, including the network drivers and Print Controller X4(AR-PE1) printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Control Panel.
  • Page 85 HDD. The installed fonts will need to be reinstalled when the HDD is replaced. 2. Power off and open the Print Controller X4(AR-PE1), as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)”...
  • Page 86 Print Controller X4(AR-PE1) functionality after service” on page 4-11) and re-establish the connections at the back of the Print Controller X4(AR-PE1). 8. If you replaced the HDD with a new drive, install Print Controller X4(AR-PE1) system software (see “Print Controller X4(AR-PE1) system software service” on page 4-45).

  • Page 87: Cd-Rom Drive

    O REMOVE THE DRIVE 1. Power off the Print Controller X4(AR-PE1), as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 2. Remove the front panel as described in “To remove the front panel” on page 4-6.
  • Page 88 4. Connect the power supply cable to its connector on the back of the CD-ROM drive. 5. Connect the IDE cable to its connector on the back of the drive. 6. Reassemble the Print Controller X4(AR-PE1) (see “Restoring Print Controller X4(AR-PE1) functionality after service” on page 4-11). 4-42...

  • Page 89: Zip Drive

    IGURE O REMOVE THE DRIVE 1. Power off and open the Print Controller X4(AR-PE1), as described in “To shut down the Print Controller X4(AR-PE1)” on page 4-3 and “To open the Print Controller X4(AR-PE1)” on page 4-4. 2. Remove the front panel as described in “Removing the front panel” on page 4-6.
  • Page 90 4. Connect the power supply cable to its connector on the back of the ZIP drive. 5. Replace any tie wraps that you removed earlier. 6. Reassemble the Print Controller X4(AR-PE1) (see “Restoring Print Controller X4(AR-PE1) functionality after service” on page 4-11). 4-44...

  • Page 91: Print Controller X4(Ar-Pe1) System Software Service

    Print Controller X4(AR-PE1) system software service Print Controller X4(AR-PE1) system software service Print Controller X4(AR-PE1) system software resides on the HDD and is backed up the first time you power on the Print Controller X4(AR-PE1) from the factory. If necessary, you can retrieve the backup using the Restore Backup function in the Service menu (see page 4-46).

  • Page 92: Retrieving Backup System Software

    Retrieving backup system software The restore backup function can be used for troubleshooting system problems. When you restore system software the Print Controller X4(AR-PE1) configuration is returned to default settings. Do not interrupt the system while the Restore Backup function is in progress. If this occurs you will need to reinstall system software from the CD.

  • Page 93: Installing System Software From A Cd

    Wait while the Print Controller X4(AR-PE1) Control Panel displays screens that indicate that the software is being restored. After the system software is restored, the Print Controller X4(AR-PE1) will run diagnostics. Once the system is restored, the Idle screen is displayed.
  • Page 94 6. When the following screen is displayed, make sure “Yes” is displayed and then select OK. The installation process will begin immediately. All data will be deleted. Continue? Select Install Software Wait while the Print Controller X4(AR-PE1) Control Panel displays screens that indicate that the software is being installed. 4-48...
  • Page 95 System Software CD and power off and on the system using the power switch on the back panel. After the system software is installed, the Print Controller X4(AR-PE1) will initialize the system and will also run diagnostics and create a system backup.

  • Page 97: Chapter 5: Troubleshooting

    Print Controller X4(AR-PE1) system and indicates areas most likely to require troubleshooting. • Problems with initial installation If the Print Controller X4(AR-PE1) fails to complete its initial startup and reach the (ready to print) screen, the most likely cause is a loose cable or board connection. Idle See “Accessing Print Controller X4(AR-PE1) internal components”...

  • Page 98: Where Problems Occur

    Where problems occur The Print Controller X4(AR-PE1) is a server for color copiers, and it is generally part of a configuration like the one shown below and in Figure 5-2 on page 5-3. Problems may occur in one of three areas: •...

  • Page 99: Before You Go To The Customer Site

    Before you make a service call to a customer site, talk to the customer on the phone and check out the following items: 1. Does the copier work when it is not connected to the Print Controller X4(AR-PE1)? If the copier works but the user cannot print the Print Controller X4(AR-PE1) Test Page, have the customer check the Control Panel on the Print Controller X4(AR-PE1) for an error message.
  • Page 100 • Does printing seem to take a long time? • Is print quality poor? • Does the Print Controller X4(AR-PE1) fail to appear in the list of printers? • Has the customer noted any error messages on the Print Controller X4(AR-PE1) or...

  • Page 101: Preliminary On-Site Checkout

    Checking interface cables Before you remove the side and front panel of the Print Controller X4(AR-PE1) to check internal components make sure that: • All interface cables to the system are plugged into the proper connectors on the back panel of the Print Controller X4(AR-PE1) (see Figure 5-3).

  • Page 102: Checking Internal Components

    2. Remove the side panel and the front panel as described in “To open the Print Controller X4(AR-PE1)” on page 4-4 and “To remove the front panel” on page 4-6. 3. Before you touch any components inside the Print Controller X4(AR-PE1), attach a grounding strap to your wrist and discharge any static electricity on your body by touching the metal cover of the Print Controller X4(AR-PE1).
  • Page 103 19. CPU fan, heatsink and CPU fan cable 20. Ethernet board 21. UIB cable (to IX UIB board) 22. IX UIB board 23. Copier interface board 24. AGP video board 25. Side panel Exploded view of Print Controller X4(AR-PE1) components IGURE...

  • Page 104: Checking The Print Controller X4(Ar-Pe1) As A Stand-Alone Unit

    Print Controller X4(AR-PE1): • Network connector • Copier interface connector 2. Make sure the power cable to the Print Controller X4(AR-PE1) is still in place. 3. Power on the Print Controller X4(AR-PE1) and allow the startup diagnostics to run.

  • Page 105: Errors And Beep Codes During Startup Diagnostics

    Interface option). If the system cannot display the startup diagnostic screen, the Print Controller X4(AR-PE1) will indicate an error with beep codes and a flashing or solid red activity light. During startup, the diagnostics check the activity light to make sure it is functional.
  • Page 106 DIMM until you locate the faulty DIMM(s). • If the above does not correct the error, you may need to replace the motherboard. Some beep codes continue to loop until the Print Controller X4(AR-PE1) is powered off and the error is corrected. 5-10...
  • Page 107 Checking the Print Controller X4(AR-PE1) as a stand-alone unit Possible errors during startup diagnostics ABLE Error message Suggested action CMOS Battery Failed • Reboot the Print Controller X4(AR-PE1). CMOS System Options Not Set • If the problem persists, replace the battery on the motherboard.

  • Page 108: General Print Controller X4(Ar-Pe1) System Error Conditions

    Table 5-3 lists some of these error conditions and suggests corrective action. When you first encounter any of these error conditions, power off the Print Controller X4(AR-PE1) and inspect the inside of the tray for an obviously loose board or cable. Then check other components as suggested below. For service, see “Accessing Print Controller X4(AR-PE1) internal components”...
  • Page 109 General Print Controller X4(AR-PE1) system error conditions General Print Controller X4(AR-PE1) system error conditions (Continued) ABLE Symptom Probable cause Suggested action Nothing appeared on the UIB cable connection to the front • Check the UIB cable connections to the front Control Panel when the panel is faulty.

  • Page 110: Checking The Entire Print Controller X4(Ar-Pe1) System

    Before connecting the Print Controller X4(AR-PE1) to the network, print the Test Page to verify that the Print Controller X4(AR-PE1) is connected properly to the copier. The Test Page is a color file that resides on the Print Controller X4(AR-PE1) hard disk drive. O PRINT A...

  • Page 111: Checking Network Connections

    5. Press the line selection button to the right of Print Pages and then select Test Page. The Print Controller X4(AR-PE1) sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job.

  • Page 112: Printing To The Print Controller X4(Ar-Pe1)

    Troubleshooting Printing to the Print Controller X4(AR-PE1) If the user can print the Print Controller X4(AR-PE1) Test Page, but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure the network administrator has: •...

  • Page 113: Appendix A: Specifications

    • Optional Token Ring board User software A complete description of Print Controller X4(AR-PE1) user software is provided in the Printing Guide. For optimal Print Controller X4(AR-PE1) performance, current versions of the user software should be maintained on every network computer that might print to the Print Controller X4(AR-PE1).

  • Page 115: Appendix B: Parts List

    Spare parts overview This appendix provides part numbers for Print Controller X4(AR-PE1) components. Appendix B: Refer to the table and the illustrations below to locate a particular component. Parts List Spare parts overview Part EFI part number Additional page references...
  • Page 116 Parts List Part EFI part number Additional page references 45010540 Page 4-32 Front panel fan 45005706 Page 4-26 64MB DIMM 45008230 Page 4-26 128MB DIMM 45011253 Page 4-21 Motherboard 45008200 Page 4-13 AGP video board...
  • Page 117 Spare parts overview Part EFI part number Additional page references 45010994 Page 4-15 Copier interface board 45008202 See Using the Token Ring kit for Token Ring board information. 45008198 Page 4-17 IX UIB board 45010938 Page 4-19 10/100BaseT Ethernet board 45010995 Page 4-6 Front panel...
  • Page 118 Parts List Part EFI part number Additional page references 45010538 Page 4-38 and Page 4-41 IDE cable 45008226 Page 4-43 ZIP drive cable 45010537 Page 4-17 UIB cable 45008481 Page 4-29 Base BIOS chip 45010435 Page 4-28 433MHz CPU 45010991 ––...
  • Page 119 Index Numerics 10BaseT/100BaseT 3-6 cables category 5 3-6 checking 5-5 – activity light 2-7, 3-8 3-9, 5-9 copier interface 2-6, 3-3 AGP video board 4-2, 4-5, 4-8, 4-13, 5-7 CPU fan 4-2, 4-9, 4-34, 5-7 – Alert screen 3-10 3-11 front panel fan 4-9, 4-33 AppleTalk 1-1 IDE 4-2, 4-9, 4-39, 4-41, 5-7...
  • Page 120 Index Color Charts option 3-13 color management files 1-5 damage, reporting vii, 2-5 color reference files 1-5 diagnostics ColorSync color management files 1-5 beep codes 5-10 ColorWise 1-1 copier interface 5-14 components Ethernet address 5-15 checking 5-6 Run Diagnostics option 3-14 exploded view 4-2, 5-7 startup 5-11 Configuration page option 3-13...
  • Page 121 4-38 CPU 4-2, 4-34, 5-7 IDE cable 4-39 front panel 4-9, 4-32 removal 4-39 troubleshooting 5-12 replacement 4-40 Fiery Downloader 1-1, 1-3 overview 1-4 ICM color management files 1-5 Fiery Scan 1-2 icons Fiery Spooler 1-4 Alert 3-11 overview 1-4...
  • Page 122 Index LAN (local area network) vii opening the system 4-4 language selection 3-2 options, installing 3-5 – LED 3-8 3-9, 5-9 – line selection buttons 2-7, 3-8 panels back 2-7, 3-3, 3-6, 4-5 media package 2-6 front 2-7, 4-2, 4-6, 5-7 memory configurations 1-2, 4-26 side 4-2, 5-7 –...
  • Page 123 Index specifications A-1 startup – reassembling the system 4-11 4-12 diagnostic screen 5-9 Reboot Server option 3-14 errors 5-9 reseating connections 4-8 for installation 3-1 reset button 2-7 language selection 3-2 reset button cable 4-9 startup diagnostics restarting 3-15 beep codes 5-10 Resume Printing option 3-13 tests 5-11 retrieving backup system software 4-46...
  • Page 124 5-9 user software 2-4, A-1 User Software CD Adobe PS Printer Driver 1-4 Color management files 1-5 Color reference files 1-5 Fiery Downloader 1-4 Fiery Scan 1-4 Fiery Spooler 1-4 PostScript Screen Fonts 1-4 UTP (unshielded twisted pair) 3-6...

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