Page 1 Color Controller E-41 Installation and Service Guide A guide for service technicians Replacement parts and specifications are subject to change. For a current parts list, contact your authorized service/support center. Part Number: 45092155 September 27, 2010...
Page 2 © 2010 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein.
Page 3: Table Of Contents
ONTENTS ONTENTS ONTENTS REFACE E-41 customer media pack About the documentation Service documentation Customer documentation About this guide About the illustrations in this guide Terminology and conventions Precautions Creating an ESD safe environment Tools you will need NTRODUCTION Features How the E-41 operates...
Page 4 ONTENTS E-41 SING THE Overview Using the E-41 Control Panel Buttons Activity light E-41 Control Panel Functions menu Using the copier/printer display panel Main tab Job List tab Tools tab Scan tab Fiery tab Printable Info menu Network Status LEDs...
Page 5 YSTEM AND USER SOFTWARE Overview Before you install system software Installing system and user software Backing up and restoring the E-41 Setup Configuration Updating E-41 system and user software Before updating the E-41 System Updates Check for Product Updates (Software Downloads Site)
Page 6 Checking internal components Inspecting the system Normal startup sequence Error messages and conditions Diagnostic tools Video board diagnostics Test E-mail PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance E-41 ERVICING THE WITH FURNITURE Procedures NDEX...
Page 7 Front and back panels IGURE Back panel and internal side view IGURE Exploded view of E-41 components IGURE Power and data cable connections in the E-41 IGURE Removing/replacing the side panels IGURE Removing/replacing the front panel IGURE Removing/replacing the top panel...
Page 8: Figure
Removing/replacing the Component Sled from the chassis IGURE Removing/replacing the switch bank assembly IGURE E-41 DVD drive IGURE Removing/replacing the DVD drive IGURE Troubleshooting the system IGURE E-41 external cable connections IGURE Normal startup sequence IGURE E-41 installed on the furniture IGURE...
Page 9: Preface
Imaging, Inc. does not warrant the performance of the server if it is installed or serviced by non-authorized personnel. The term “E-41” is used throughout this guide to refer to the Color Controller E-41. The term “copier/printer” is used throughout this guide to refer to the Pro C901/C901S.
Page 10: About The Documentation
The documentation for the E-41 is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install E-41 hardware and system software and how to service and troubleshoot the E-41. The...
Page 11: About This Guide
Assembly and disassembly instructions for systems that are mounted on the optional furniture with the optional monitor attached. The E-41 Installation and Service Guide is not intended for customer use. Do not leave the Installation and Service Guide at the customer site after servicing the E-41.
Page 12: Terminology And Conventions
• Configuring the connection between the E-41 and the Command WorkStation application installed on the E-41 • Installing the user software shipped with the E-41 onto the networked Windows and Apple Mac OS computers that will print to it • Configuring the connection between each remote computer and the E-41...
Page 13: Figure
Install the correct parts as directed by your service/support center. The term “Control Panel” refers to the area on the front of the E-41, including the green/red activity light, the display window (LCD—liquid crystal display), and the buttons to the left and right of the display window.
Page 14: Precautions
– Do not plug the E-41 into a switchable power outlet. This can result in the E-41 being turned off accidentally. • Never set any liquid on or near the E-41 or copier/printer. If liquid is spilled into the E-41 or copier/printer, disconnect the power cord immediately.
Page 15 If you come in contact with the liquid crystal, wash it off your skin immediately with soap and water. • Use care when handling parts of the E-41, as some edges on the unit may be sharp. • Do not install third-party applications onto the E-41. Third-party applications are not supported and can cause system problems.
Page 16: Creating An Esd Safe Environment
• Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the E-41 from the carton for the first time, touch a metal area of the copier/printer to discharge the static on your body.
Page 17 REFACE Power Supply Cord Notice The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...
Page 18: Tools You Will Need
120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal). Tools you will need To install or service the E-41, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat •...
Page 19: Introduction
• Send images over AppleTalk and TCP/IP networks to E-41 supported devices. • Spool print jobs and select a printing priority for each job. Users can control spooled print jobs sent to the E-41 with remote user software running on networked Windows and Mac OS computers.
Page 20: How The E-41 Operates
How the E-41 operates The E-41 enables the customer to use the copier/printer as a high-performance, networked PostScript color printer and scanner. Users at the customer site can print to the E-41 from networked Windows computers, Mac OS computers, and networked UNIX workstations running TCP/IP.
Page 21: 2: E-41 Functional Diagram
South bridge USB to (not used) ATA bridge controller Super Reset DVD drive Upper RJ-45 network Networked Copier/printer interface computers interface Print & Scan 1000BaseT (Lower RJ-45) controller BIOS +3.3/+5/±12V DC Power supply PCI bus AC power E-41 functional diagram IGURE...
Page 22: Installation
E-41 to the copier/printer. Because the E-41 is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site. For Network Setup information, refer the network administrator to Configuration and Setup on the User Documentation CD.
Page 23: Figure 3: Summary Of Installation Steps And References
(see page 28). If you must change the E-41 language, in Command WorkStation or WebTools, launch Configure and then navigate to Server > General > Choose Server Language, and then click Apply. Affix the Fiery decal to the copier/printer front cover.
Page 24: Checking The Customer Site
Make sure that adequate space is available for the E-41. Allow enough space at the back panel for the cables to route easily and at the side panel so that the E-41 does not interfere with use of or service to the copier/printer (such as clearing a paper jam). You may need to move the copier/printer away from the wall so that the interface connectors are accessible.
Page 25: Setting Customer Expectations
(on the User Documentation CD) have been met for remote computers and the network. Setting customer expectations When the site is ready, installation of the E-41 takes about one hour. Inform the customer of the following: • Some nodes on the network may be unavailable for up to one hour.
Page 26: Unpacking The
27). Never lift the E-41 by grasping the top panel. The top panel does not support the weight of the system. Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du système.
Page 27: Figure 5: Affixing The Decal To The Copier/Printer
6. Give the media pack to the customer or network administrator. Let the customer or network administrator know that in order to take full advantage of the E-41, the user software must be installed on computers that will print to the E-41. Power cables (x5) Copier/printer interface cable (Ethernet crossover, 39.3 ft.)
Page 28: Connecting The
NSTALLATION Connecting the E-41 You are now ready to make the following connections: • Optional monitor, keyboard, and mouse (if present) • Optional dongle (if present) • Power cable connection • Copier/printer interface cable connection • Network cable connection For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies the optional kit.
Page 29: Figure 7: Straight-Through And Crossover Ethernet Cables
NSTALLATION O CONNECT POWER 1. Connect the recessed end of the E-41 power cable to the power connector on the back of the E-41 (see Figure 6 on page 28). 2. Connect the other end of the E-41 power cable to a wall outlet.
Page 30 Ethernet cable that connects to the upper RJ-45 port on the E-41 back panel. The copier/printer interface cable included with the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower RJ-45 port on the E-41 back panel.
Page 31: Completing Installation And Starting Up
37) and ask the customer to verify the output. 7. If more than one E-41 is (or will be) installed at the customer site, advise the site administrator that it may be helpful to create a backup of the Setup configuration settings and place the backup file on a thumb drive or CD, which can then be used to configure Setup on other E-41 print servers.
Page 32: Using The
Using the E-41 Control Panel The Control Panel on the front of the E-41 allows you to do the following: • Eject CDs and DVDs. (A hardware eject button is also provided below the disc slot.) •...
Page 33: Buttons
Press this button to view the Eject CD/DVD, Restart Server, Shut Down System, and Reboot System options. Activity light The activity light on the E-41 Control Panel indicates current E-41 activity. If the light is: Flashing amber The E-41 is starting up and the BIOS has established communication with the User Interface Board (UIB).
Page 34: E-41 Control Panel Functions Menu
Avoid using the reset button on the front panel, as doing so may cause the system to operate unpredictably. Use the reset button on the front of the E-41 only if the system is frozen and unresponsive to keyboard or mouse actions.
Page 35: Using The Copier/Printer Display Panel
Suspend print activity between the E-41 and the copier/printer. Use this command to interrupt the current E-41 job, for example, to perform maintenance tasks. Jobs continue to process on the E-41. After you complete maintenance tasks, choose Resume Printing to continue printing jobs from the E-41.
Page 36: Tools Tab
Adjust the placement of text and images on a page so that they are correctly aligned on the sheet of paper and both sides of a duplex sheet have the exact same alignment. For more information about this function, see Utilities. Calibration Calibrate the E-41 using ColorCal. For more information, see Color Printing. Scan tab...
Page 37: Fiery Tab
142. Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-41 hard disk, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window). Consult with your administrator or operator before choosing Clear Server.
Page 38: Printable Info Menu
1. If it is not powered on already, power on the copier/printer and allow it to warm up. 2. If it is not powered on already, power on the E-41 using the power button on the front panel and allow it to start up completely (approximately three minutes).
Page 39: Network Status Leds
The network cable at the customer site is a straight-through Ethernet cable that connects to the upper RJ-45 port on the E-41 back panel. The copier/printer interface cable included with the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower RJ-45 port on the E-41 back panel.
Page 40: Starting, Shutting Down, Restarting, And Rebooting
SING THE Starting, shutting down, restarting, and rebooting The customer will generally leave the E-41 on all the time. Remember that when the E-41 is powered off, network access to the copier/printer is interrupted. Power off the E-41 when you need to service it and before you remove or attach any cables to it.
Page 41: Configuring A Static Ip Address
If you are working in a DHCP network environment, do not perform the following task. If you are working in a static network environment, you must configure a static IP address the second time you start the Fiery controller. If you do not, the controller cannot be recognized on the network.
Page 42 Network access to the E-41 is terminated and all currently processing jobs are aborted and may be lost. Use the reset button on the front of the E-41 only if the system is unresponsive to keyboard or mouse actions.
Page 43 Server Name Immediately shuts down the E-41. Use the reset button on the front of the E-41 only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off or restart. If you selected Restart Server, you may need to wait 1 minute or more for the server software to restart.
Page 44: Service Procedures
ERVICE ROCEDURES ERVICE ROCEDURES Generally, the E-41 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...
Page 45: E-41 Overview Diagrams
ERVICE ROCEDURES E-41 overview diagrams The following figures provide an overview of E-41 components. Control panel DVD drive Power cable Power button USB ports Power switch Reset button Eject button Not used Not used : Use the USB ports (x2)
Page 46: Figure 10: Back Panel And Internal Side View
ERVICE ROCEDURES 1. Power cable connector 7. Monitor (option) 13. DIMM slots 2. Power switch, back panel 8. USB ports (x4) 14. DVD drive 3. Not used 9. Top = Network; Bottom = Copier/printer interface 15. Removable drive (option) 4. Not used 10.
Page 47: Figure 11: Exploded View Of E-41 Components
7. Front panel 15. CPU cooling assembly 23. Power supply 8. Upper faceplate 16. Video board 24. Side panel (right) UIB buttons, CPU fan cable, tie-wraps, cable clamps, dongle(s), or external cables OT SHOWN Exploded view of E-41 components IGURE...
Page 48: Figure 12: Power And Data Cable Connections In The
8. HDD data cable Motherboard connector SATA 2 (see detail above) 9. CPU fan cable CPU fan Motherboard connector FAN 1 (If present, keep the cable cover on the CPU fan cable.) Power and data cable connections in the E-41 IGURE...
Page 49: Accessing Internal Components
• If you are cycling power, wait at least 10 seconds before powering back on. • If you are unable to shut down the E-41 through the Control Panel or the copier/printer display panel, power off by holding down the power button on the front of the E-41 for up to eight seconds.
Page 50 Shut Down System Server name shuts down the E-41 Use the reset button on the front of the E-41 only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off. Before accessing internal components following a shutdown, make sure that all cables are...
Page 51: Opening The
To service internal components, open the E-41 as described in the following procedure. E-41 O OPEN THE Never lift the E-41 by grasping the top panel. The top panel does not support the weight of the system. 1. Shut down the E-41 (see page 49).
Page 52: Figure 13: Removing/Replacing The Side Panels
ERVICE ROCEDURES O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1. Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...
Page 53: Figure 14: Removing/Replacing The Front Panel
ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1. Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.
Page 54: Figure 15: Removing/Replacing The Top Panel
ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1. Remove the plug from the top panel. From the cutout in left side of the top panel, access and loosen the locking bolt, and then remove the plug.
Page 55 ERVICE ROCEDURES 5. To replace the top panel, first route the UIB cable through the hole in the top of the chassis and attach it to motherboard connector J38. 6. Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.
Page 56: Removing And Replacing Boards
• Video board • User Interface Board • Motherboard The E-41 is shipped from the factory with a standard board configuration, as shown in Figure 10 on page 46. If optional components have been installed, see the documentation that accompanies the particular option kit.
Page 57 ERVICE ROCEDURES O REMOVE THE VIDEO BOARD 1. Shut down and open the E-41 (see pages and 51). To remove the video board, you must remove the left panel. 2. Remove the board mounting bracket screw that attaches the video board to the chassis.
Page 58: User Interface Board Assembly
ERVICE ROCEDURES User Interface Board assembly The User Interface Board (UIB) provides the interface between the E-41 and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...
Page 59: Figure 18: Removing/Replacing The User Interface Board
ROCEDURES O REMOVE THE NTERFACE OARD 1. Shut down and open the E-41 (see page 49). To access the User Interface Board, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.
Page 60: Figure 19: Removing/Replacing The Uib Buttons
7. Replace the top panel (see page 54). Route the UIB cable through the chassis and connect it to motherboard connector J38 (see Figure 12 on page 48). 8. Reassemble the E-41 and verify its functionality (see page 104).
Page 61: Motherboard
The motherboard also controls HDD functions and the communication between the E-41 and external devices. The motherboard has four DIMM sockets. Two sockets contain a 1GB DIMM, for a total of 2GB of memory (see Figure 23 on page 77).
Page 62: Figure 20: Diagram Of The E-41 Motherboard
CMOS (JP1) 32. Unused USB port 33. UIB cable (J38) 34. Front panel USB port cable (J35) 35. Front panel USB port cable (J22) 36. Unused (J20) 37. Unused (IDE) 38. Unused (J15) MH—Mounting holes Diagram of the E-41 motherboard IGURE...
Page 63 ERVICE ROCEDURES O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the E-41 (see pages and 51). To access the motherboard, you must remove the left side panel. 2. Remove all boards installed in slots on the motherboard.
Page 64: Figure 21: Removing The Motherboard
ERVICE ROCEDURES O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1. Remove the HDD bracket, with HDD attached (see page 93). Remove the screw that attaches the bracket to the shelf. Removing the HDD and HDD bracket provides the clearance necessary for removing the motherboard.
Page 65: Replacing The Motherboard
– First, replace the HDD and install system software. Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-41 to another is incorrect and strongly discouraged. – If the problem persists, reinstall the original HDD in the system, and then replace the...
Page 66 Transferring options to the new motherboard permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-41. If the new motherboard does not solve the problem in Service Mode, do not transfer options. Return the new motherboard and unexpended one-time use dongle to inventory.
Page 67 Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-41. BIOS chips are not interchangeable. 2. Install the motherboard in the chassis. Angle the motherboard so that the back panel connectors on the motherboard fit into the...
Page 68 ERVICE ROCEDURES O REPLACE BOARDS CABLES AND COMPONENTS 1. Replace the HDD bracket, with HDD attached (see page 95). You removed the HDD bracket to provide clearance for removing the motherboard. 2. Replace the following cables: • CPU power cable (8-pin, PW1) •...
Page 69 Make sure that unused back panel slots are covered with slot covers. Uncovered slots reduce air flow and may cause the E-41 to overheat. 5. If you reinstalled the old motherboard, reassemble the E-41 and verify its functionality (see page 104).
Page 70: Verifying New Motherboard Installation And Transferring Options
Features of Impose and Compose are not available while in Service Mode. • If the new motherboard solves the problem that you are troubleshooting, use the one-time use dongle and the Fiery Options Utility to transfer options to the new motherboard.
Page 71: Figure 22: Connecting The Dongle
O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the E-41 is powered off, no CD is in the DVD drive, you have installed a new motherboard, and that you have reassembled the E-41 and attached external cables.
Page 72 The password is case-sensitive; for example, fiery.1 will not work. At this point the E-41 is in Service Mode, so you can verify that the new motherboard solves the problem that you are trying to troubleshoot. Service Mode is not indicated on the monitor or on the E-41 Control Panel.
Page 73 71), and powered off. 1. Make sure that the one-time use dongle is firmly attached to a USB port on the E-41 and that no other dongles or USB storage devices (for example, a flash or thumb drive) are attached to the E-41.
Page 74 Installed the new motherboard dongle connected to the Option: Verified operation in Service Mode -New MB E-41, select Dongle Info. View Server Information Transfer Exit Dongle Info Select YES to confirm items Wait 1 minute or longer for...
Page 75 Click OK and wait for CD to eject. After you select OK, the message “Please standby...System restarting...” displays. Allow the system to restart without interruption. The Fiery Options Utility ejects automatically. 6. Remove the Fiery Options Utility and the one-time use dongle.
Page 76 • Wait for Idle to display on FieryBar on the monitor. If the E-41 is not connected to the copier/printer, or if the copier/printer is not powered on, a message displays indicating the status. Expect this message. The E-41 detects the copier/printer after you connect the E-41 to the copier/printer.
Page 77: Replacing Parts On The Motherboard
ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the DIMMs, CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the E-41 (see page 49). DIMMs The motherboard has four DIMM sockets.
Page 78: Figure 24: Releasing A Dimm
ROCEDURES DIMM O REPLACE A 1. Shut down, and then open the E-41 (see pages and 51). To access the DIMMs, you must remove the left panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM.
Page 79: Cpu
(see page 61), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the E-41 (see page 80). The CPU cooling assembly consists of a fan and a heatsink.
Page 80 ERVICE ROCEDURES O REMOVE THE COOLING ASSEMBLY 1. Shut down, and then open the E-41 (see pages and 51). To access the CPU, you must remove the left panel. 2. Remove the motherboard (see page 61). Place the motherboard on a padded, static-free work surface outside of the chassis when removing and replacing the cooling assembly.
Page 81: Figure 26: Removing/Replacing The Cpu
ERVICE ROCEDURES O REMOVE AND REPLACE THE 1. Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2. Open the load plate (see Figure 26 on page 81).
Page 82 ERVICE ROCEDURES O REPLACE THE COOLING ASSEMBLY Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink. When installing the thermal compound square, make sure to remove the plastic backing on both sides of the square.
Page 83: Figure 27: Inspecting The Cooling Assembly Pins On The Underside Of The Motherboard
• Reinstall the battery. 7. If you installed a new CPU and cleared the CMOS, make sure to reset the time and date in Setup (see Configuration and Setup). 8. Reassemble the E-41 and verify its functionality (see page 104).
Page 84: Battery
8. Reassemble the system and verify its functionality (see page 104). 9. Configure the time and date in Setup (see Configuration and Setup). Failure to configure the time and date will cause the E-41 to hang when user software is being installed on the E-41. (See page 136.)
Page 85: Clearing The Cmos
5. Reassemble the E-41 and verify its functionality (see page 104). 6. Reset the time and date in Setup (see Configuration and Setup). Failure to configure the time and date will cause the E-41 to hang when user software is being installed on the E-41. (See page 136.) Jumpers This section lists the factory default configuration for jumpers on the motherboard.
Page 86: Fan
A fan mounted inside the E-41 chassis draws air into the E-41 to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-41. If you do not hear the fan, there may be a faulty power connection (see page 48).
Page 87: Power Supply
ERVICE ROCEDURES Power supply The following table describes the power supply cables that connect to E-41 components. For more information on the power supply, see “Specifications” on page 144. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.
Page 88 ERVICE ROCEDURES O REMOVE THE POWER SUPPLY 1. Shut down, and then open the E-41 (see pages and 51). To access the power supply, you must remove the left panel. 2. Remove the power cable from the HDD. 3. Remove the power and data combination cable from the DVD drive.
Page 89: Figure 30: Removing/Replacing The Power Supply
ERVICE ROCEDURES Power supply cables Power supply Chassis support beam Back panel Screw (1 of 5) Removing/replacing the power supply IGURE...
Page 90 (see Figure 30 on page 89). Gather the cable against the support beam with the tie-wrap, and then thread the tie-wrap to secure the cable. 9. Reassemble the E-41 and verify its functionality (see page 104).
Page 91: Hard Disk Drive
The factory-installed hard disk drive (HDD) is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Fiery Info screen of the copier/printer display panel and in Command WorkStation.
Page 92: Figure 31: E-41 Hdd
If you are replacing the HDD with a new one, you will need: • The appropriate system software and documentation for the E-41 that you are servicing. • A compatible version of the user software for the networked computers that will print to...
Page 93: Figure 32: Removing/Replacing The Hdd Bracket
Job Log and save any custom simulations. If possible, print the Configuration page and Font List (see page 37). 2. Shut down and open the E-41 (see pages and 51). To access the HDD, you must remove the left panel. 3. Remove the power supply cable from the HDD.
Page 94: Figure 33: Removing/Replacing The Hdd From/In The Hdd Bracket
ERVICE ROCEDURES 7. Remove the four screws that attach the HDD to the HDD bracket (see below). Screw (1 of 4) HDD bracket Removing/replacing the HDD from/in the HDD bracket IGURE 8. Remove the HDD from the HDD bracket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover.
Page 95 Do not install a new HDD and a new motherboard at the same time. If you suspect that the E-41 needs a new HDD and a new motherboard, first install the new HDD and install system software, then install a new motherboard and transfer options (see pages and 73).
Page 96 – After reassembling the system, reset the time and date in Setup (see Configuration and Setup on the User Documentation CD). • If a startup error displays on the Control Panel when you power on the E-41, check the connections.
Page 97: Switch Bank Assembly
ERVICE ROCEDURES Switch bank assembly The switch bank assembly attaches to the Component Sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page 101.
Page 98: Figure 35: Removing/Replacing The Component Sled From The Chassis
ERVICE ROCEDURES O REMOVE THE SWITCH BANK ASSEMBLY 1. Shut down, and then open the E-41 (see pages and 51). To remove the switch bank assembly, you must remove the left, right, and front panels. 2. Disconnect the following cables: •...
Page 99: Figure 36: Removing/Replacing The Switch Bank Assembly
ERVICE ROCEDURES 6. Remove the switch bank assembly from the Component Sled. • Remove the three screws that attach the switch bank assembly to the Component Sled. • Pull the switch bank assembly straight out of the Component Sled. Component Sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
Page 100 Use the ferrite that you removed earlier. Place the ferrite around both cables in between the two preinstalled tie-wraps, and snap the edges of the ferrite closed. 6. Secure the cables with the cable clamp(s) inside the chassis. 7. Reassemble the E-41 and verify its functionality (see page 104).
Page 101: Dvd Drive
ERVICE ROCEDURES DVD drive The DVD drive is attached to the switch bank assembly. The DVD drive is used to install system software onto the HDD and archive data onto writable media. DVD drive Eject button E-41 DVD drive IGURE...
Page 102: Figure 38: Removing/Replacing The Dvd Drive
ERVICE ROCEDURES O REMOVE THE DRIVE 1. Shut down, and then open the E-41 (see pages and 51). To remove the DVD drive, you must remove the left, right, and front panels, the Component Sled, and the switch bank assembly.
Page 103 • Reinstall the battery. 5. If you installed a new DVD drive and cleared the CMOS, make sure to reset the time and date in Setup (see Configuration and Setup). 6. Reassemble the E-41 and verify its functionality (see page 104).
Page 104: Restoring And Verifying Functionality After Service
4. If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then transfer options to the new motherboard (see page 73). 5. If the E-41 is to be mounted on the optional furniture with the optional monitor, see the reassembly instructions on page 146.
Page 105: System And User Software
YSTEM AND USER SOFTWARE YSTEM AND USER SOFTWARE This chapter describes how to install system and user software on the E-41 HDD. It also details backing up and restoring Setup configuration settings (page 110) and updating system and user software (page 111).
Page 106 Configuration and Setup) is deleted when you install system and user software. The Setup configuration can be backed-up before installing system software and saved to a file on a client computer, then restored to the E-41 after system software reinstallation (see page 110).
Page 107: Installing System And User Software
• Font List—lists the fonts currently on the HDD. In addition to the fonts provided in system software, the customer may have installed other fonts. 3. Remove all USB storage devices and dongles (if any) that may be connected to any E-41 USB ports.
Page 108 If a monitor is connected (FACI), click OK to continue. During this process, the following installations are performed: • The entire contents of the System Software DVD are copied to a shared folder on the E-41 HDD, in e:\efi\user_sw. After installation, when the E-41 is connected to the customer’s network, users can access the user software in the shared folder and install it onto client computers.
Page 109 – Insert the User Documentation CD in the E-41 DVD drive. – Browse to the desired language folder on the CD. – Select and copy the files you want to place in the shared folder on the E-41. – Browse to the shared file location: e:\efi\user_software\Documentation and paste the documentation files.
Page 110: Backing Up And Restoring The E-41 Setup Configuration
The configuration file is saved on the computer from which you access the Configure WebTool. Make sure that you do not save the configuration file to the E-41 itself. Otherwise, when you reinstall system software, the configuration file residing on the E-41 is deleted.
Page 111: Updating E-41 System And User Software
• If the E-41 is behind a firewall and unable to access the Internet, the site administrator can configure a proxy server at the customer’s organization to allow the E-41 to receive updates...
Page 112: System Updates
E-41. The updated applications are first downloaded from the Update Server to a partition on the E-41 HDD. Users access the E-41 over the Internet and download the updated applications onto client computers and then manually install them.
Page 113 • Choose Server > System Update. While updates are being installed, you cannot print to the E-41. Schedule the automatic updates when no one plans to print. The E-41 may also need to reboot several times during the update process.
Page 114 Send notification when updates are available— when new updates are available for download from the Update Server. To manually download the updates to the E-41, access Check Now by clicking the notification in the task bar. (Requires FACI or a Remote Desktop connection; see “Using Check Now”...
Page 115 YSTEM AND USER SOFTWARE 5. If you use a proxy server to connect through a firewall to the Update Server, click Proxy Settings, select Enable Proxy, and type the appropriate information in the following fields: • Address—proxy server IP address •...
Page 116 YSTEM AND USER SOFTWARE Using Check Now Check Now is available when you access System Updates directly from a FACI-equipped E-41 (see definition on page 111) or by using a Remote Desktop connection from a client computer (see page 117).
Page 117 • Click Start and choose All Programs > Accessories > Communications > Remote Desktop Connection. • Make sure that the E-41 is Idle, type the IP address or DNS name of the E-41, and then click Connect. • Type the Administrator password, if prompted.
Page 118: Check For Product Updates (Software Downloads Site)
• Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-41 print servers. To help you choose the updates to download, compare the list displayed with the E-41 print server’s Configuration Page >...
Page 119 • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-41 print servers. To help you choose which updates to download, compare the list displayed with the E-41 print server’s Configuration Page >...
Page 120: Troubleshooting
Troubleshooting process The E-41 is a server for copier/printers, and is generally part of a configuration like the one shown in the following figure. Problems may occur in one of three areas: • Inside the E-41 •...
Page 121: Preliminary On-Site Checkout
It describes how to eliminate any problems with external connections to the back of the E-41, and then addresses checking internal board and cable connections. Check external and internal connections before replacing any components.
Page 122: Checking External Connections
Ethernet cable that connects to the upper RJ-45 port on the E-41 back panel. The copier/printer interface cable included with the E-41 is a 39.3 ft. Ethernet crossover cable that connects to the lower RJ-45 port on the E-41 back panel.
Page 123: Checking Internal Components
1. Shut down, and then open the E-41 (see pages and 51). 2. Before you touch any components inside the E-41, attach a grounding strap to your wrist and discharge any static electricity on your body by touching a metal part of the E-41.
Page 124: Inspecting The System
(for example, if the system hangs before reaching Idle), locate the symptom in “Table 3: E-41 error messages and conditions” on page 131 and perform the suggested action(s) for the condition.
Page 125 ABLE Conditions to verify Part and additional page references • Motherboard, including components and traces, appears Motherboard (with the Fiery Options Utility and undamaged, and no foreign objects are evident. one-time use dongle), page • CPU is present, well-seated, and appears undamaged.
Page 126 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 79 • Present • Well-seated • Not visibly damaged The CPU cooling assembly is: • Well-aligned • Firmly attached Fan is: Front panel fan, page 86 •...
Page 127 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references The drive required is: DVD drive, page 101 • Present • Correctly installed • Not visibly damaged • Jumpered as the master (secondary) according to label • Activity LED lights on power up DVD drive SATA cable is: •...
Page 128 For the following items, see the document are present and appear undamaged. The mouse and keyboard are that accompanies the FACI kit, if applicable. connected to the correct ports on the E-41 back panel. • Mouse (if applicable) The cables required are: •...
Page 129: Normal Startup Sequence
Windows operating system System software on the HDD enables the UIB back light. initializes and configures establishes communication completes startup process. areas on the motherboard. with E-41 devices. Power on Activity light Activity light Activity light Activity light is off...
Page 130: Error Messages And Conditions
• First, replace the HDD and install system software. Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-41 to another is incorrect and strongly discouraged. • If the problem persists, reinstall the original HDD in the system, and then replace the motherboard.
Page 131 • Power cable is not plugged into Off. 3. Listen for the power supply fan and feel for air at the back the power connector on the E-41 back of the unit where the power supply is located. panel, or into the wall power outlet...
Page 132 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) E-41 is getting power, but • UIB cable is not connected to the 1. Recheck all cables and connections. the Control Panel is black. motherboard, the User Interface 2. Use a different UIB cable.
Page 133 Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections. Activity light appear as 2. Reboot the E-41. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3. If the problem persists, verify that the DIMMs are installed...
Page 134 • The copier/printer is on but is not ready 3. If the problem persists: to print • Recycle power on the copier/printer. • Recycle power on the E-41 by shutting down through the E-41 Control Panel, waiting 10 seconds, and then powering the E-41 back on (see page 40).
Page 135 51) to access the eject button on the loose or data cable is faulty DVD drive itself. Power on the E-41 and press the eject button to eject the disk. • DVD drive is faulty 3. Check the DVD drive data cable connection to the •...
Page 136 • The DVD drive is faulty. • Save changes and exit (F10). • The HDD is faulty. • When the E-41 reaches Idle, power off and then begin a full software installation again starting with the System Software DVD (see page 105).
Page 137 If you suspect a network problem, keep in mind the following: • If the E-41 does not appear in the list of printers on the network, another device on the network may have been assigned the same Ethernet hardware address.
Page 138 1. Make sure that the correct cables are connected to the then displays one or more correct ports on the E-41 back panel. The lower RJ-45 port is • Network cable is connected to the wrong the copier/printer interface; the upper RJ-45 port is the...
Page 139 (see page 122). 2. If the problem persists: • Recycle power on the copier/printer. • Recycle power on the E-41 by shutting down through the Functions menu, waiting 10 seconds, and then powering the E-41 back on (see page 40).
Page 140 A print job stalls or stops Possibly one of the following: 1. Cancel the E-41 print job. after one or a few pages. 2. If this fails to clear the problem, reboot the E-41 (see • A PostScript or application error page 40).
Page 141 The system is out of calibration. Calibrate the system. If the user can print the E-41 Test Page, but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
Page 142: Diagnostic Tools
• Reseat the video board. • Inspect the copier/printer interface cable. • Power on the E-41 and run the test again. If the test fails again, you may need to replace the video board. 7. When the message “Video diags passed” appears, touch OK.
Page 143: Test E-Mail
• At the message “Confirm Print Page: E-mail Log,” touch OK. A successful transmission indicates that the E-41 is able to send an e-mail over the network. If the transmission fails, advise the network administrator at the customer site to check the E-41...
Page 144: Specifications
PECIFICATIONS PECIFICATIONS This section provides an overview of E-41 features, specifications, and safety certifications. Replacement parts and specifications are subject to change. When ordering replacement parts, refer to the current parts list maintained by your authorized service/support center. Install the correct parts as directed by your service/support center.
Page 145: Networking And Connectivity
The copier/printer interface cable included with the E-41 is a 39.3 ft./12m Ethernet crossover cable that connects to the lower RJ-45 port on the E-41 back panel. The network cable at the customer site is a straight-through Ethernet cable that connects to the upper RJ-45 port on the E-41 back panel.
Page 146: Servicing The E-41 With Furniture
This chapter describes how to remove the E-41 from the furniture in order to access internal components for service. Procedures If the E-41 is installed in the optional furniture, you must remove it from the furniture before performing most service procedures. Monitor...
Page 147 WARNING: weight of the system. 1. Make sure that the E-41 is shut down and that all the cables are removed from the back of the E-41. 2. Remove the cable cover and disconnect the two monitor cables (power and video): •...
Page 148 4. Lift the bracket and gently pull the E-41 away from the table top. Make sure to pull the E-41 out just enough so that the front panel of the E-41 is aligned with the back edge of the table top.
Page 149 E-41 ERVICING THE WITH FURNITURE 5. Remove the E-41 left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
Page 150 E-41 ERVICING THE WITH FURNITURE 6. Use the allen key to loosen the screw that secures the monitor pole to the E-41. The allen key should be stored in the side drawer of the furniture. Allen key 7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-41 monitor mount.
Page 151 1. Make sure that the left side panel is removed from the E-41. 2. Place the E-41 upright on the furniture stand. Slide the E-41 forward just until its front panel is aligned with the back edge of the table top.
Page 152 E-41 ERVICING THE WITH FURNITURE 4. Lift up the pole assembly and insert the pole into the top of the E-41 so that it is inside the monitor mount. Tighten the assembly into place using the allen key. Tighten the...
Page 153 E-41 ERVICING THE WITH FURNITURE 5. Replace the left side panel on the E-41 with the screws that you removed earlier.
Page 154 ERVICING THE WITH FURNITURE 6. Use the handle on the stability bracket to lift the rear of the E-41. Slide the E-41 all the way forward into the stand. Lock the E-41 into place with the two thumbscrews that you removed earlier.
Page 155 ERVICING THE WITH FURNITURE 8. Replace the cable cover over the cables and monitor pole. Cable cover 9. Replace the allen key in the furniture drawer and continue with the procedure “To reassemble the E-41 and verify functionality” on page 104.
Page 157: Index
NDEX NDEX Numerics check for product updates 118 Check Now feature, system updates 112 10BaseT/100BaseTX/1000BaseT 30 checklist for service calls 24 Clear Server command 37 AC connector 122 clearing the CMOS 85 activity light 33 after installing a new CPU 83 status during startup 133 after installing a new DIMM 78 AppleTalk 19...
Page 158 USB port Test I/F board 142 cables 98 video board 142 removing from the power supply 88 diagnostics, Ethernet address 137 Fiery Options Utility 73 DIMMs Fiery pages 37 clearing the CMOS after replacing 78 Fiery Scan 19 configuration 20 Fiery.1 password 72...
Page 159 NDEX DIMMs 77 errors when transferring options to 76 hard disk drive (HDD) 91 illustration 62 bracket 92 mounting holes 62 capacity 144 removing 61 caution about replacing 95 replacing 65 clearing the CMOS after replacing 96 transferring options to 66 data cable 93 –...
Page 160 NDEX Print Pages command 37 system software printing do not install after installing a new Configuration page 37 motherboard 66 font list 37 installing 105 server information pages 37 updating 111 profiles 106 system updates 112 proxy server 115 cautions 111 check for product updates 112 Check Now feature 112 reassembling the system 104...
Page 161 NDEX user interface board (UIB) activity light 58 buttons on 60 description 58 display window 58 line selection buttons (move left/right buttons) 58 menu button 58 removing 59 replacing 60 up/down buttons 58 user software do not install after installing a new motherboard 66 installing on client systems 25 installing on the print server 105...

Fiery E-41 Installation And Service Manual

Preface

Introduction

Installation

Using the

Service Procedures

System and User Software

Troubleshooting

Specifications

Servicing the E-41 with Furniture

Index

Quick Links

Need help?

Questions and answers

Related Manuals for Fiery E-41

Summary of Contents for Fiery E-41

Table of Contents