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Fiery E-8100 Installation And Service Manual

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Color Controller E-8100
Installation and Service Guide
A guide for service technicians
EFI Part Number: 45075973
21 November 2008

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  • Page 1 Color Controller E-8100 Installation and Service Guide A guide for service technicians EFI Part Number: 45075973 21 November 2008...
  • Page 2 © 2008 Electronics for Imaging, Inc. This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein.

  • Page 3: Table Of Contents

    Creating an ESD safe environment Tools you will need NTRODUCTION Features How the E-8100 operates NSTALLATION Installation sequence Changing the pre-installed E-8100 language Checking the customer site Setting customer expectations Unpacking the E-8100 Connecting the E-8100 Completing installation and starting up...
  • Page 4 ONTENTS E-8100 SING THE Overview Using the E-8100 Control Panel Buttons Activity light E-8100 Control Panel Functions menu Using the copier operation panel Main tab Job List tab Tools tab Scan tab Fiery tab Network Status LEDs Starting, shutting down, restarting, and rebooting...
  • Page 5 SER SOFTWARE Overview Before you install system software Installing system and user software Backing up and restoring the E-8100 Setup Configuration Updating E-8100 system and user software Before updating the E-8100 System Updates Check for Product Updates (Software Downloads Site)
  • Page 6 ONTENTS PECIFICATIONS Hardware features Physical specifications Networking and connectivity User software Safety and emissions compliance E-8100 REPARING THE COPIER TO CONNECT TO THE E-8100 ERVICING THE WITH FURNITURE Procedures NDEX...
  • Page 7 Front and back panels IGURE Back panel and internal side view IGURE Exploded view of E-8100 components IGURE Power and data cable connections in the E-8100 IGURE Removing/replacing the side panels IGURE Removing/replacing the front panel IGURE Removing/replacing the top panel...
  • Page 8 Removing/replacing the Component Sled from the chassis IGURE Removing/replacing the switch bank assembly IGURE E-8100 DVD drive IGURE Removing/replacing the DVD drive IGURE Troubleshooting the system IGURE E-8100 external cable connections IGURE Normal startup sequence IGURE E-8100 installed on the furniture IGURE...

  • Page 9: Preface

    Color Controller E-8100 if it is installed or serviced by non-authorized personnel. The term “E-8100” is used throughout this guide to refer to the Color Controller E-8100. The term “copier” is used to refer to the Copier Main Unit. E-8100 customer media pack The E-8100 customer media pack contains the following: •...

  • Page 10: About The Documentation

    The documentation for the E-8100 is described in the following sections. Service documentation The scope of the Installation and Service Guide is limited to describing how to install E-8100 hardware and system software and how to service and troubleshoot the E-8100. The...

  • Page 11: About This Guide

    Assembly and disassembly instructions for systems mounted on the optional furniture with the optional monitor attached. The E-8100 Installation and Service Guide is not intended for customer use. Do not leave the Installation and Service Guide at the customer site after servicing the E-8100.

  • Page 12: About The Illustrations In This Guide

    REFACE About the illustrations in this guide Illustrations reflect the current shipping version of the E-8100 at the time of publication. Components shown in these illustrations are subject to change. To receive information about any E-8100 components that do not match the illustrations in this guide, contact your authorized service/support center.
  • Page 13 Install new components only when necessary. The term “Control Panel” refers to the area on the front of the E-8100 including the green/ red activity light, the display window (LCD—liquid crystal display), and the buttons to the left and right of the display window.

  • Page 14: Precautions

    – Do not plug the E-8100 into a switchable power outlet. This can result in the E-8100 being turned off accidentally. • Never set any liquid on or near the E-8100 or copier. If liquid is spilled into the E-8100 or copier, disconnect the power cord immediately.
  • Page 15 If you come in contact with the liquid crystal, wash it off your skin with soap and water immediately. • Use care when handling parts of the E-8100, as some edges on the unit may be sharp. • Do not install third-party applications onto the E-8100. Third-party applications are not supported and can cause system problems.

  • Page 16: Creating An Esd Safe Environment

    • Attach a grounding strap to your wrist. Attach the other end to a good ground. • When you unpack the E-8100 from the carton for the first time, touch a metal area of the copier to discharge the static on your body.
  • Page 17 REFACE Power Supply Cord Notice CAUTION: The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible. ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à...

  • Page 18: Tools You Will Need

    120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal). Tools you will need To install or service the E-8100, you will need the following tools and parts: • ESD wrist grounding strap and antistatic mat •...

  • Page 19: Introduction

    Features The E-8100, as an integral part of a color printing system, enables users to: • Send images over AppleTalk and TCP/IP networks to print on E-8100 supported devices.

  • Page 20: How The E-8100 Operates

    The E-8100 is configured with two 1GB DIMMs for a total of 2GB of memory. When Fiery Scan uses the copier as a scanner, the E-8100 acquires RGB (red, green, and blue) image data from the copier, stores it in memory, and transmits it to the computer that...

  • Page 21: Figure 2: E-8100 Functional Diagram

    (not used) PCI-E x4 slot Not used DVD drive ATA100 South bridge controller Super Reset Network interface Networked 1000BaseT computers Copier interface controller Print Upper RJ-45 BIOS Lower RJ-45 +3.3/+5/±12V DC Power supply PCI bus AC power E-8100 functional diagram IGURE...

  • Page 22: Installation

    23 outlines the recommended installation procedure for connecting the E-8100 to the copier. Because the E-8100 is a node on the customer’s computer network, make sure that you coordinate your scheduled installation with the network administrator at the customer site.

  • Page 23: Figure 3: Summary Of Installation Steps And References

    DVDs (see page 100). Copier Prepare the copier for connection to the E-8100 (see page 142): • Install the Gigabit Ethernet board in the copier. • Install the “fierydriven®” key top on the copier.

  • Page 24: Checking The Customer Site

    Make sure that adequate space is available for the E-8100. Allow enough space at the back panel for the cables to route easily and at the side panel so that the E-8100 does not interfere with use of or service to the copier (such as clearing a paper jam). You may need to move the copier away from the wall so that the interface connectors are accessible.

  • Page 25: Setting Customer Expectations

    (on the User Documentation CD) have been met for remote computers and the network. Setting customer expectations When the site is ready, installation of the E-8100 takes about one hour. Inform the customer of the following: • Some nodes on the network may be unavailable for up to one hour.

  • Page 26: Unpacking The E-8100

    O UNPACK THE 1. Open the box and remove the packing material. Save the original boxes and packing material in case you need to transport the E-8100 at a later date. 2. Remove the contents from the top container. Inspect the contents for visible damage. The top container should include the following items: •...

  • Page 27: Figure 4: E-8100 Shipping Contents

    6. Give the media pack to the customer or network administrator. Let the customer or network administrator know that in order to take full advantage of the E-8100, the user software must be installed on computers that will print to the E-8100. Power cables (x4) Copier interface cable (Ethernet crossover, 16.4 ft.)

  • Page 28: Connecting The E-8100

    NSTALLATION Connecting the E-8100 You are now ready to make the following connections: • Optional monitor, keyboard, and mouse (if present) • Optional dongle (if present) • Power cable connection • Copier interface cable connection • Network cable connection For detailed information about the monitor, keyboard, and mouse, see the documentation that accompanies the optional kit.

  • Page 29: Figure 6: Straight-Through And Crossover Ethernet Cables

    NSTALLATION O CONNECT POWER 1. Connect the female end of the E-8100 power cable to the power connector on the back of the E-8100 (see Figure 5 on page 28). 2. Connect the male end of the E-8100 power cable to a wall outlet.
  • Page 30 The copier interface cable included with the E-8100 is a 16.4 ft. Ethernet crossover cable that connects to the upper RJ-45 port on the E-8100 back panel. The network cable at the customer site is a straight-through Ethernet cable that connects to the lower RJ-45 port on the E-8100 back panel.

  • Page 31: Completing Installation And Starting Up

    37) and ask the customer to verify the output. 6. If more than one E-8100 is (or will be) installed at the customer site, advise the site administrator that it may be helpful to create a backup of the Setup configuration settings and place the backup file on a thumb drive or CD, which can then be used to configure Setup on other E-8100 print servers.

  • Page 32: Using The E-8100

    Using the E-8100 Control Panel The Control Panel on the front of the E-8100 allows you to do the following: • Eject CDs and DVDs. • View the IP address of the E-8100.

  • Page 33: Buttons

    Server, Shut Down System, Reboot System, and Run Diagnostics options. Activity light The activity light on the E-8100 Control Panel indicates current E-8100 activity. If the light is: Flashing amber The E-8100 is starting up and the BIOS has established communication with the User Interface Board (UIB).

  • Page 34: E-8100 Control Panel Functions Menu

    Avoid using the reset button on the front panel, as doing so may cause the system to operate unpredictably. Use the reset button on the front of the E-8100 only if the system is frozen and unresponsive to keyboard or mouse actions.

  • Page 35: Using The Copier Operation Panel

    Suspend Printing Suspend print activity between the E-8100 and the copier. Use this command to interrupt the current E-8100 job, for example, to perform maintenance tasks. Jobs continue to process on the E-8100. After you complete maintenance tasks, choose Resume Printing to continue printing jobs from the E-8100.

  • Page 36: Tools Tab

    Adjust the placement of text and images on a page so that they are correctly aligned on the sheet of paper and both sides of a duplex sheet have the exact same alignment. For more information about this function, see Utilities. Calibration Calibrate the E-8100 using ColorCal. For more information, see Color Printing. Scan tab...

  • Page 37: Fiery Tab

    138. Clear Server Clear all jobs in all server queues, as well as all jobs archived on the E-8100 hard disk, the index of archived jobs (in the Archive window), all FreeForm masters, and the index of FreeForm masters (in the FreeForm window). Consult with your administrator or operator before choosing Clear Server.

  • Page 38: Network Status Leds

    RJ-45 port on the E-8100 back panel. The copier interface cable included with the E-8100 is a 16.4 ft. Ethernet crossover cable that connects to the upper RJ-45 port on the E-8100 back panel. The cables look similar but are not interchangeable.

  • Page 39: Starting, Shutting Down, Restarting, And Rebooting

    Always use the following procedures when shutting down, restarting, or rebooting the E-8100. For descriptions of restart, shutdown and reboot, see page Use the reset button on the front of the E-8100 only if the system is unresponsive to keyboard or mouse actions. E-8100 O START THE •...
  • Page 40 Server Name Immediately shuts down the E-8100. Use the reset button on the front of the E-8100 only if the system is unresponsive to keyboard or mouse actions. Allow the system to shut down and power off or restart. If you selected Restart Server, you may need to wait 1 minute or more for the server software to restart.

  • Page 41: Service Procedures

    ERVICE ROCEDURES ERVICE ROCEDURES Generally, the E-8100 requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components, as well as install system software. Overview This chapter includes information about servicing the following components: •...

  • Page 42: E-8100 Overview Diagrams

    ERVICE ROCEDURES E-8100 overview diagrams The following figures provide an overview of E-8100 components. Control panel DVD drive Power cable Power button USB ports Not used Not used USB ports (x4) Not used Monitor (option) Copier interface: Ethernet crossover cable...

  • Page 43: Figure 9: Back Panel And Internal Side View

    ERVICE ROCEDURES 1. Power cable connector 7. Copier interface (Ethernet Crossover) 13. DVD drive 2. Not used 8. Network port (RJ-45) 14. Removable drive (option) 3. Not used 9. Power supply 15. HDD 4. USB ports (x4) 10. CPU cooling assembly 16.

  • Page 44: Figure 10: Exploded View Of E-8100 Components

    7. Front panel 15. CPU cooling assembly 23. Power supply 8. Upper faceplate 16. Video board 24. Side panel (right) UIB buttons, CPU fan cable, tie-wraps, cable clamps, dongle(s), and external cables are not shown. Exploded view of E-8100 components IGURE...

  • Page 45: Figure 11: Power And Data Cable Connections In The E-8100

    7. Power and reset cables Front panel Motherboard J37 (see detail above) 8. Speaker cable Front panel Motherboard J6 (see detail above) 9. CPU fan cable CPU fan Motherboard connector FAN 1 Power and data cable connections in the E-8100 IGURE...

  • Page 46: Accessing Internal Components

    If you are cycling power, wait at least 10 seconds before powering back on. If you are unable to shut down the E-8100 through the Control Panel or the copier operation panel, power off by holding down the power button on the front of the E-8100 for up to eight seconds.
  • Page 47 Select Shut Down System Server name Use the reset button on the front of the E-8100 only if the system is unresponsive to keyboard or mouse actions. Before accessing internal components, make sure that all cables are disconnected from the...

  • Page 48: Opening The E-8100

    5. Place the E-8100 on a flat surface. Attach an ESD wrist strap before handling internal parts (see “Precautions” on page 14). 6. Carefully position the E-8100 so that it is resting on its side and the internal components are facing up. Place removed components on a grounded, antistatic surface.

  • Page 49: Figure 12: Removing/Replacing The Side Panels

    ERVICE ROCEDURES O REMOVE AND REPLACE THE LEFT OR RIGHT PANEL 1. Remove the screws that secure the panel to the back of the chassis. Set aside the screws so that you can replace them later. 2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis. Pivot post inside chassis Right side panel Left side panel...

  • Page 50: Figure 13: Removing/Replacing The Front Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE FRONT PANEL To remove the front panel, you must first remove the left and right panels. 1. Remove the upper faceplate from the front of the chassis. Press down to release the two tabs that secure the upper faceplate to the front panel, and then carefully remove the upper faceplate from the front panel.

  • Page 51: Figure 14: Removing/Replacing The Top Panel

    ERVICE ROCEDURES O REMOVE AND REPLACE THE TOP PANEL To remove the top panel, you must first remove the left, right, and front panels. 1. Remove the plug from the top panel. From the cutout in the left side of the top panel, access and loosen the locking bolt, and then remove the plug.
  • Page 52 ERVICE ROCEDURES 5. To replace the top panel, first route the UIB cable through the hole in the top of the chassis and then attach it to motherboard connector J31. 6. Position the top panel on the top of the chassis. Place the hooks on the underside of the panel into the slots in the top of the chassis, and then slide the top panel toward the back of the chassis to engage the hooks.

  • Page 53: Removing And Replacing Boards

    • Video board • User Interface Board (UIB) • Motherboard The E-8100 is shipped from the factory with a standard board configuration, as shown in Figure 9 on page 43. If optional components have been installed, see the documentation that accompanies the particular option kit.
  • Page 54 ERVICE ROCEDURES O REMOVE THE VIDEO BOARD 1. Shut down and open the E-8100 (see pages and 48). To remove the video board, you must remove the left panel. 2. Remove the board mounting bracket screw that attaches the video board to the chassis.

  • Page 55: User Interface Board Assembly

    ERVICE ROCEDURES User Interface Board assembly The User Interface Board (UIB) provides the interface between the E-8100 and the user. The front of the UIB contains circuitry for the following: • Activity lights (amber, green, and red LEDs) • Display window (LCD) •...

  • Page 56: Figure 17: Removing/Replacing The User Interface Board

    ROCEDURES O REMOVE THE NTERFACE OARD 1. Shut down and open the E-8100 (see page 46). To access the User Interface Board, you must remove the left, right, front, and top panels. Be sure to detach the UIB cable from its connector on the motherboard, and then carefully route the cable out of the hole in the top of the chassis as you remove the top panel.

  • Page 57: Figure 18: Removing/Replacing The Uib Buttons

    7. Replace the top panel (see page 51). Route the UIB cable through the chassis and connect it to motherboard connector J31 (see Figure 11 on page 45). 8. Reassemble the E-8100 and verify its functionality (see page 99).

  • Page 58: Motherboard

    The motherboard controls HDD functions and the communication between the E-8100 and external devices. The motherboard has four DIMM sockets. Two sockets contain a 1GB DIMM, for a total of 2GB of memory (see...

  • Page 59: Figure 19: Diagram Of The E-8100 Motherboard

    32. Front panel fan (FAN 3) 33. PWR connection (J37, pins 6-8) 34. RST connection (J37, pins 5-7) 35. Not used (J18) 36. HDD data cable, SATA (J19) 37. UIB cable (J31) MH—Mounting holes Diagram of the E-8100 motherboard IGURE...
  • Page 60 ERVICE ROCEDURES O REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD 1. Shut down and open the E-8100 (see pages and 48). To access the motherboard, you must remove the left side panel. 2. Remove all boards installed in slots on the motherboard.

  • Page 61: Figure 20: Removing The Motherboard

    ERVICE ROCEDURES O REMOVE THE MOTHERBOARD This procedure assumes that you have already performed the procedure “To remove boards and cables from the motherboard” on page 1. Remove the HDD bracket, with HDD attached (see page 89). Remove the screw that attaches the bracket to the shelf. Removing the HDD and HDD bracket provides the clearance necessary for removing the motherboard.

  • Page 62: Replacing The Motherboard

    – First, replace the HDD and install system software. Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-8100 to another is incorrect and strongly discouraged. – If the problem persists, reinstall the original HDD in the system, and then replace the motherboard.
  • Page 63 Service Mode and make sure that the new motherboard solves the problem that you are troubleshooting. The E-8100 can remain in Service Mode indefinitely. Use Service Mode to carefully verify the new motherboard before updating the system. Updating the system permanently customizes the new motherboard. Once customized, the motherboard cannot be returned to inventory or installed in another E-8100.
  • Page 64 Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E-8100. BIOS chips are not interchangeable. 2. Install the motherboard in the chassis. Angle the motherboard so that the back panel connectors on the motherboard fit into the...
  • Page 65 ERVICE ROCEDURES O REPLACE BOARDS CABLES AND COMPONENTS 1. Replace the HDD bracket, with HDD attached (see page 91). You removed the HDD bracket to provide clearance for removing the motherboard. 2. Replace the following cables: • CPU power cable (8-pin, PW1) •...
  • Page 66 “Verifying new motherboard installation and updating the system” on page Do not reconnect any USB dongle(s) that may have been connected to the E-8100 (for example, for Impose or Compose) until you verify that the E-8100 starts up successfully in...

  • Page 67: Verifying New Motherboard Installation And Updating The System

    ERVICE ROCEDURES Verifying new motherboard installation and updating the system After you install a new motherboard and reassemble the system, do the following: • Verify all functionality by using the one-time use dongle to enter Service Mode (described page 68). Service Mode is a temporary state that allows you to make sure the motherboard solves the problem that you are troubleshooting.

  • Page 68: Figure 21: Connecting The One-Time Use Dongle

    O ENTER ERVICE ODE AND VERIFY THE SYSTEM This procedure assumes that the E-8100 is powered off, that no CD is in the DVD drive, and that you have installed a new motherboard, reassembled the E-8100, and attached external cables.
  • Page 69 The password is case-sensitive; for example, fiery.1 will not work. At this point, the E-8100 is in Service Mode so that you can make sure the new motherboard solves the problem that you are trying to troubleshoot. Service Mode may not be indicated on the monitor or the Control Panel.
  • Page 70 68). 1. Make sure that the one-time use dongle is firmly attached to a USB port on the E-8100 and that no other dongles or USB storage devices (such as a Flash or thumb drive) are attached to the E-8100.
  • Page 71 10. Wait for the Idle screen to display on the copier operation panel or on the FieryBar if a monitor is connected and enabled. If the E-8100 is not connected to the copier, “Check power and cable” displays on the FieryBar.
  • Page 72 A different dongle (for example, the Impose or Compose dongle)—or no dongle—is attached to a USB port on the E-8100 during the update process. The system was not updated. Make sure that only the one-time use dongle is connected to the E-8100, and then repeat the system update procedure.

  • Page 73: Replacing Parts On The Motherboard

    ERVICE ROCEDURES Replacing parts on the motherboard This section describes how to remove and replace the DIMM, CPU, and battery on the motherboard. Before you perform any of these procedures, shut down and open the E-8100 (see page 46). DIMMs The motherboard has four DIMM sockets.

  • Page 74: Figure 23: Releasing A Dimm

    ROCEDURES DIMM O REPLACE A 1. Shut down and open the E-8100 (see pages and 48). To access the DIMMs, you must remove the left panel. 2. To release a DIMM, push outward on the levers on each side of the DIMM.

  • Page 75: Figure 24: Cpu Cooling Assembly

    (see page 58), disconnect the CPU fan cable from the motherboard, and then remove the cooling assembly from the E-8100 (see page 76). The CPU cooling assembly consists of a fan and a heatsink.
  • Page 76 ERVICE ROCEDURES O REMOVE THE COOLING ASSEMBLY 1. Shut down and open the E-8100 (see pages and 48). To access the CPU, you must remove the left panel. 2. Remove the motherboard (see page 58). Place the motherboard on a padded, static-free work surface outside of the chassis when removing and replacing the cooling assembly.

  • Page 77: Figure 25: Removing/Replacing The Cpu

    ERVICE ROCEDURES O REMOVE AND REPLACE THE 1. Unlock the CPU socket lever and raise it into the open position (flex the lever away from the retention post, and then raise it). 2. Open the load plate (see Figure 25 on page 77).
  • Page 78 ERVICE ROCEDURES O REPLACE THE COOLING ASSEMBLY Before you install the cooling assembly, completely remove any thermal compound residue on the surface of the CPU and the base of the heatsink, and then apply a fresh thermal compound square to the base of the heatsink. When installing the thermal compound square, make sure to remove the plastic backing on both sides of the square.

  • Page 79: Figure 26: Inspecting The Cooling Assembly Pins On The Underside Of The Motherboard

    If you are installing a new CPU, secure slack in the fan cable using a tie-wrap. The tie-wrap prevents the fan cable from interfering with the CPU fan. Also, make sure that the connector on the cable is securely connected to the motherboard. 6. Reassemble the E-8100 and verify its functionality (see page 99).

  • Page 80: Figure 27: Motherboard Battery

    GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften. O REPLACE THE MOTHERBOARD BATTERY 1. Shut down and open the E-8100 (see pages and 48). 2. Locate the battery on the motherboard (see Figure 19 on page 59).

  • Page 81: Jumpers

    Default configuration: jumper cap installed on pins 1 and 2. To clear CMOS settings: Pin 1 1. Shut down and open the E-8100 (see pages and 48). Make sure to remove the power cable from the back panel before opening the E-8100 and clearing the CMOS.

  • Page 82: Fan

    A fan mounted inside the E-8100 chassis draws air into the E-8100 to cool components. The fan runs continuously when the system is on. You should hear the fan start as soon as you power on the E-8100. If you do not hear the fan, there may be a faulty power connection (see page 45).

  • Page 83: Power Supply

    ERVICE ROCEDURES Power supply The following table describes the power supply cables that connect to E-8100 components. For more information on the power supply, see “Specifications” on page 140. Do not open the power supply for service or troubleshooting. Opening the power supply will void the warranty.
  • Page 84 ERVICE ROCEDURES O REMOVE THE POWER SUPPLY 1. Shut down and open the E-8100 (see pages and 48). To access the power supply, you must remove the left panel. 2. Remove the power cable from the HDD. 3. Remove the 4-pin power cable from the DVD drive.

  • Page 85: Figure 29: Removing/Replacing The Power Supply

    ERVICE ROCEDURES Power supply cables Power supply Chassis support beam Back panel Screw (1 of 4) Removing/replacing the power supply IGURE...
  • Page 86 (see Figure 29 on page 85). Gather the cable against the support beam with the tie-wrap, and then thread the tie-wrap to secure the cable. 9. Reassemble the E-8100 and verify its functionality (see page 99).

  • Page 87: Hard Disk Drive

    The factory-installed hard disk drive (HDD) is formatted and loaded with system software, network drivers, and printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Fiery Info screen of the copier operation panel and in Command WorkStation.

  • Page 88: Figure 30: E-8100 Hdd

    If you are replacing the HDD with a new one, you will need: • The appropriate system software and documentation for the E-8100 that you are servicing. • A compatible version of the user software for the networked computers that will print to...

  • Page 89: Figure 31: Removing/Replacing The Hdd Bracket

    Job Log and save any custom simulations. If possible, print the Configuration page and Font Lists (see page 37). 2. Shut down and open the E-8100 (see pages and 48). To access the HDD, you must remove the left panel. 3. Remove the power supply cable from the HDD.

  • Page 90: Figure 32: Removing The Hdd From The Hdd Bracket

    ERVICE ROCEDURES 7. Remove the four screws that attach the HDD to the HDD bracket (see Figure 32 on page 90). Screw (1 of 4) HDD bracket Removing the HDD from the HDD bracket IGURE 8. Remove the HDD from the HDD bracket and place it in an antistatic bag. Do not unscrew the screws on the HDD cover.
  • Page 91 Do not install a new HDD and a new motherboard at the same time. If you suspect that the E-8100 needs a new HDD and a new motherboard, first install the new HDD and install system software, then install a new motherboard and perform the system update procedure (see pages and 67).

  • Page 92: Switch Bank Assembly

    ERVICE ROCEDURES Switch bank assembly The switch bank assembly attaches to the Component Sled. The switch bank assembly includes the following components: • DVD drive • Power button and cable • Reset button and cable • Speaker and cable • Front USB ports and cables For more information about servicing the DVD drive, see page Guide latch...

  • Page 93: Figure 34: Removing/Replacing The Component Sled From The Chassis

    ERVICE ROCEDURES O REMOVE THE SWITCH BANK ASSEMBLY 1. Shut down and open the E-8100 (see pages and 48). To remove the switch bank assembly, you must remove the left, right, and front panels. 2. Disconnect the following cables: • DVD ribbon cable from the back of the DVD drive •...

  • Page 94: Figure 35: Removing/Replacing The Switch Bank Assembly

    ERVICE ROCEDURES 6. Remove the switch bank assembly from the Component Sled. • Remove the three screws that attach the switch bank assembly to the Component Sled. • Pull the switch bank assembly straight out of the Component Sled. Component Sled Screw (1 of 3) Switch bank assembly Removing/replacing the switch bank assembly...
  • Page 95 Use the ferrite you removed earlier. Place the ferrite around both cables in between the two pre-installed tie-wraps, and snap the edges of the ferrite closed. 6. Secure the cables with the cable clamp(s) inside the chassis. 7. Reassemble the E-8100 and verify its functionality (see page 99).

  • Page 96: Dvd Drive

    ERVICE ROCEDURES DVD drive The DVD drive is attached to the switch bank assembly. The DVD drive is used to install system software onto the HDD and archive data onto writable media. DVD drive E-8100 DVD drive IGURE...

  • Page 97: Figure 37: Removing/Replacing The Dvd Drive

    ERVICE ROCEDURES O REMOVE THE DRIVE 1. Shut down and open the E-8100 (see pages and 48). To remove the DVD drive, you must remove the left, right, and front panels, the Component Sled, and the switch bank assembly. 2. Remove the power cable from the back of the DVD drive.
  • Page 98 3. Attach the 4-pin power cable and DVD drive ribbon cable to the back of the DVD drive. Make sure that the other end of the DVD drive ribbon cable is connected to motherboard connector IDE. 4. Reassemble the E-8100 and verify its functionality (see page 99).

  • Page 99: Restoring And Verifying Functionality After Service

    4. If you replaced the motherboard, make sure that the new motherboard solves the problem that you are troubleshooting, and then update the system (see page 70). 5. If the E-8100 is to be mounted on the optional furniture with the optional monitor, see the reassembly instructions on page 145.

  • Page 100: System And User Software

    Configuration and Setup) is deleted when you install system and user software. The Setup configuration can be backed-up before installing system software and saved to a file on a client computer, then restored to the E-8100 after system software reinstallation (see page 105).
  • Page 101 —When upgrading the software on the E-8100, make sure that the latest Compatibility user software is installed on all computers that print to the E-8100. Using incompatible versions of the software on the E-8100 and the software on client computers may result in system problems.

  • Page 102: Installing System And User Software

    • Font List—lists the fonts currently on the HDD. In addition to the fonts provided in system software, the customer may have installed other fonts. 3. Remove all USB storage devices and dongles (if any) that may be connected to any E-8100 USB ports.
  • Page 103 YSTEM AND SER SOFTWARE 5. From the E-8100 Control Panel or the copier operation panel (or the Start menu, if a monitor is connected), reboot the E-8100. Allow the system to shut down and reboot. Do not push any buttons during this time.
  • Page 104 – Insert the User Documentation CD in the E-8100 DVD drive. – Browse to the desired language folder on the CD. – Select and copy the files you want to place in the shared folder on the E-8100. – Browse to the shared file location: e:\efi\user_software\Documentation and paste the documentation files.

  • Page 105: Backing Up And Restoring The E-8100 Setup Configuration

    The E-8100 home page appears. 2. Click Launch Configure. 3. At the Login prompt, select Administrator in the user name field (if needed), type Fiery.1 in the password field, and then select OK. Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.

  • Page 106: Updating E-8100 System And User Software

    • If the E-8100 is behind a firewall and unable to access the Internet, the site administrator can configure a proxy server at the customer’s organization to allow the E-8100 to receive...

  • Page 107: System Updates

    E-8100. The updated applications are first downloaded from the Update Server to a partition on the E-8100 HDD. Users access the E-8100 over the Internet and download the updated applications onto client computers and then manually install them.
  • Page 108 • Choose Server > System Update. While updates are being installed, you cannot print to the E-8100. Schedule the automatic updates when no one plans to print. The E-8100 may also need to reboot several times during the update process.
  • Page 109 Send notification when updates are available— bar when new updates are available for download from the Update Server. To manually download the updates to the E-8100, access Check Now by clicking the notification in the task bar. (Requires FACI or a Remote Desktop connection; see “Using Check Now”...
  • Page 110 YSTEM AND SER SOFTWARE 5. If you use a proxy server to connect through a firewall to the Update Server, click Proxy Settings, select Enable Proxy, and type the appropriate information in the following fields: • Address—proxy server IP address •...
  • Page 111 Check Now is not available when you access System Updates from Command WorkStation or WebTools. O VIEW AND INSTALL UPDATES USING HECK 1. At the E-8100 (or a client computer using Remote Desktop; see page 112) click Start and choose All Programs > E-8100 > System Updates.
  • Page 112 • Click Start and choose All Programs > Accessories > Communications > Remote Desktop Connection. • Make sure that the E-8100 is Idle, type the IP address or DNS name of the E-8100, and then click Connect. • Type the Administrator password, if prompted.

  • Page 113: Check For Product Updates (Software Downloads Site)

    • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-8100 print servers. To help you choose the updates to download, compare the list displayed with the E-8100 print server’s Configuration Page >...
  • Page 114 • Updates that are unavailable through System Updates and/or are not approved for all users. • Updates that may already be installed on some E-8100 print servers. To help you choose which updates to download, compare the list displayed with the E-8100 print server’s Configuration Page >...

  • Page 115: Troubleshooting

    Troubleshooting process The E-8100 is a server for copiers, and is generally part of a configuration like the one shown in the following figure. Problems may occur in one of three areas: • Inside the E-8100 •...

  • Page 116: Preliminary On-Site Checkout

    ROUBLESHOOTING Preliminary on-site checkout Most problems with the E-8100 are caused by loose board or cable connections. This section describes the quick checks you can do to locate and fix obvious problems. It describes how to eliminate any problems with external connections to the back of the E-8100, and then addresses checking internal board and cable connections.

  • Page 117: Checking External Connections

    The copier interface cable included with the E-8100 is a 16.4 ft. Ethernet crossover cable that connects to the upper RJ-45 port on the E-8100 back panel. The network cable at the customer site is a straight-through Ethernet cable that connects to the lower RJ-45 port on the E-8100 back panel.

  • Page 118: Checking Internal Components

    ROUBLESHOOTING Checking internal components To check the internal components, you must remove the side and front panels of the E-8100. Before you remove the E-8100 panels, be aware of the safety precautions that you should take when handling the E-8100. Use ESD precautions when handling printed circuit boards and electronic components.

  • Page 119: Inspecting The System

    (for example, if the system hangs before reaching Idle), locate the symptom in “Table 3: E-8100 error messages and conditions” on page 126 and perform the suggested action(s) for the condition.
  • Page 120 • Each DIMM is well-seated. • Battery is installed. • BIOS is well seated. • Each DIMM is well-seated. DIMMs for E-8100, page 73 • DIMM edge connectors are not oxidized. Each board required is: Video board, page 53 •...
  • Page 121 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references CPU is: CPU with cooling assembly, page 75 • Present • Well-seated • Appears undamaged The CPU cooling assembly is: • Well-aligned • Firmly attached Fan is: Front panel fan, page 82 •...
  • Page 122 ROUBLESHOOTING Verifying the system ABLE Conditions to verify Part and additional page references The drive required is: DVD drive, page 96 • Present • Correctly installed • Appears undamaged • Jumpered as the master (secondary) according to label • Activity LED lights on power up DVD ribbon cable is: •...
  • Page 123 For the following items, see the document are present and appear undamaged. The mouse and keyboard are that accompanies the FACI kit, if applicable. connected to the correct ports on the E-8100 back panel. • Mouse (if applicable) The cables required are: •...

  • Page 124: Normal Startup Sequence

    ROUBLESHOOTING Normal startup sequence When you turn on or reboot the E-8100, the system runs the following startup routine on the E-8100 Control Panel. The sequence takes approximately 3 minutes and 30 seconds to complete. The following description is approximate. The screens, times, and sequences that you observe may vary slightly.

  • Page 125: Error Messages And Conditions

    • First, replace the HDD and install system software. Always replace a faulty HDD with a new HDD. Transferring a HDD from one E-8100 to another is incorrect and strongly discouraged. • If the problem persists, reinstall the original HDD in the system, and then replace the motherboard.
  • Page 126 • Power cable is not plugged into Off. If air is not coming from the power supply fan, isolate the power connector on the E-8100 back possible faulty power cable as follows: panel or into the wall power outlet. If the Activity light •...
  • Page 127 ROUBLESHOOTING Symptom Possible cause Suggested action Startup (cont.) E-8100 is getting power, • UIB cable is not connected to the 1. Recheck all cables and connections. but the Control Panel is motherboard, the User Interface Board, 2. Use a different UIB cable.
  • Page 128 Control Panel screen and Possibly one of the following: 1. Recheck all cables and connections. Activity light appear as 2. Reboot the E-8100. • Wrong, missing, incorrectly connected, follows: or faulty DIMM(s) 3. If the problem persists, verify that the DIMMs are installed...
  • Page 129 • The copier is on but is not ready • Recycle power on the copier. to print. • Recycle power on the E-8100 by shutting down through the E-8100 Control Panel, waiting 10 seconds, and then powering the E-8100 back on (see page 39).
  • Page 130 USB port and that no dongle other displays on the Control • When updating the system after than the single-use dongle is connected to the E-8100, and Panel. installing a new motherboard: In then repeat the motherboard update procedure (see...
  • Page 131 USB port and that no dongle other displays on the Control • When updating the system after than the single-use dongle is connected to the E-8100, and Panel. installing a new motherboard: In then repeat the motherboard update procedure (see...
  • Page 132 (see page • Cable connections to the DVD drive are E-8100 and press the eject button to eject the disk. loose or data cable is faulty. 3. Check DVD drive data cable connection to the motherboard. • DVD drive is faulty.
  • Page 133 If you suspect a network problem, keep in mind the following: • If the E-8100 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.
  • Page 134 System starts up slowly Possibly one of the following: 1. Make sure that the correct cables are connected to the correct ports on the E-8100 back panel. The upper RJ-45 then displays one or more • Network cable is connected to the wrong port is the copier interface;...
  • Page 135 E-8100 and the copier. page 117). 2. If the problem persists: • Recycle power on the copier. • Recycle power on the E-8100 by shutting down through the Functions menu, waiting 10 seconds, and then powering the E-8100 back on (see page 39).
  • Page 136 A print job stalls or stops Possibly one of the following: 1. Cancel the E-8100 print job. after one or a few pages. 2. If this fails to clear the problem, reboot the E-8100 (see • A PostScript or application error. page 39).
  • Page 137 Out of calibration Calibrate the system. If the user can print the E-8100 Test Page but cannot print a job from a computer on the network, make sure that the network administrator has: • Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

  • Page 138: Diagnostic Tools

    • Reseat the video board. • Inspect the copier interface cable. • Power on the E-8100 and run the test again. If the test fails again, you may need to replace the video board. 7. When the message “Video diags passed” appears, touch OK.

  • Page 139: Test E-Mail

    ROUBLESHOOTING Test E-mail This diagnostic tool allows you to perform a quick test of the E-8100 E-mail feature without actually having to submit a print job as an e-mail attachment. You review the results of the test by printing an E-mail log through the copier operation panel >...

  • Page 140: Specifications

    PECIFICATIONS PECIFICATIONS This section provides an overview of E-8100 features, specifications, and safety certifications. Hardware features • Single Intel Core 2 Duo 2.13GHz CPU • Memory—2GB (2 x 1GB) • An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity over twisted pair cable (lower port) •...

  • Page 141: Networking And Connectivity

    Networking and connectivity • Supports AppleTalk and TCP/IP protocols simultaneously. • Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the E-8100 using the AppleTalk network protocol over an Ethernet network). • RJ-45 connector (upper port) that provides the print and scan interface between the E-8100 and the copier.

  • Page 142: Preparing The Copier To Connect To The E-8100

    E-8100 REPARING THE COPIER TO CONNECT TO THE Before you can connect the E-8100 to the copier, you must prepare the copier as follows: • Install the Gigabit Ethernet board in the copier and change the Service Program (SP) mode on the copier.
  • Page 143 11. Press the On switch (operation switch) on the copier operation panel and wait until the On indicator is off. 12. Turn the copier main power switch off. 13. For details on connecting the copier to the E-8100, see page...
  • Page 144 Make sure that the blank key you remove is the third from the bottom. 2. Install the “fierydriven®” key top [B] in the empty slot. O AFFIX THE IERY DECAL ON THE COPIER FRONT COVER • Affix the Fiery decal [A] on the copier front cover as shown.

  • Page 145: Servicing The E-8100 With Furniture

    This chapter describes how to remove the E-8100 from the furniture in order to access internal components for service. Procedures If the E-8100 is installed in the optional furniture, you must remove it from the furniture before performing most service procedures. Monitor...
  • Page 146 WARNING: Never lift the E-8100 by grasping the top panel. The top panel does not support the weight of the system. 1. Make sure that the E-8100 is shut down and that all the cables are removed from the back of the E-8100.
  • Page 147 4. Lift the bracket and gently pull the E-8100 away from the table top. Make sure to pull the E-8100 out just enough so that the front panel of the E-8100 is aligned with the back edge of the table top.
  • Page 148 E-8100 ERVICING THE WITH FURNITURE 5. Remove the E-8100 left side panel (two screws) so that you can access the monitor pole tightening mechanism. Monitor pole tightening mechanism Left side panel...
  • Page 149 E-8100 ERVICING THE WITH FURNITURE 6. Use the allen wrench to loosen the screw that secures the monitor pole to the E-8100. The allen wrench should be stored in the side drawer of the furniture. Allen wrench 7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the E-8100 monitor mount.
  • Page 150 Use the handle on the stability bracket to lift the rear of the E-8100 and slide it forward. 3. Route the monitor cables (power and video) into the back cutout in the back of the top panel.
  • Page 151 E-8100 ERVICING THE WITH FURNITURE 4. Lift up the pole assembly and insert the pole into the top of the E-8100 so that it is inside the monitor mount. Tighten the assembly into place using the allen wrench. Tighten the...
  • Page 152 E-8100 ERVICING THE WITH FURNITURE 5. Replace the left side panel on the E-8100 with the screws that you removed earlier.
  • Page 153 ERVICING THE WITH FURNITURE 6. Use the handle on the stability bracket to lift the rear of the E-8100. Slide the E-8100 all the way forward into the stand. Lock the E-8100 into place with the two thumbscrews that you removed earlier.
  • Page 154 ERVICING THE WITH FURNITURE 8. Replace the cable cover over the cables and monitor pole. Cable cover 9. Replace the allen wrench in the furniture drawer and continue with the procedure “To reassemble the E-8100 and verify functionality” on page 99.

  • Page 155: Index

    NDEX NDEX Numerics Calibration command 36 check for product updates 113 10BaseT/100BaseTX/1000BaseT 30 Check Now feature, system updates 107 checklist for service calls 24 AC connector 117 Clear Server command 37 activity light 33 clearing the CMOS 81 status during startup 128 clock 132 AppleTalk 19 closing the system 99...
  • Page 156 Run Diagnostics option 139 USB port cables 93 Test E-mail 139 removing from the power supply 84 Test I/F board 138 Fiery pages 38 video board 138 Fiery Scan 19 diagnostics, Ethernet address 133 Fiery.1 password 69 DIMMs...
  • Page 157 NDEX networks availability during installation 25 installation sequence 23 checklist 25 installing user software on supported 19 client systems normal startup sequence 124 IPP 19 opening the system 48 operation panel, copier 35 Job Log 100 Printable Info menu 37 jobs 100 panels, removing 48 jumpers 81...
  • Page 158 NDEX thermal compound 64 tie-wrap, reusable 84 safety approvals 141 Tray Alignment command 36 scanning 19 troubleshooting service calls preliminary on-site checkout 116 checklist 24 twisted pair network cable 30 Service Mode 62 service procedures, overview 41 Setup 35 UIB cable shutting down 34 routing diagram 45 side panels...

Table of Contents