V-Count Ultima AI Installation And Configuration Manual
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V-Count Ultima AI Installation And Configuration Manual

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Welcome to V-Count Ultima AI
People Counter Installation and Configuration
for Reseller

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Summary of Contents for V-Count Ultima AI

  • Page 1 Welcome to V-Count Ultima AI People Counter Installation and Configuration for Reseller...
  • Page 2 About This Course This course is only about Installation and Configuration of V-Count Ultima AI Sensors. The audience of this course is technical support and installation staff of partners and contractors. The audience is assumed to know V-Count Solutions in general and people counter...

  • Page 3: Before Installation

    Before Installation Before installation, we are assuming that Site Architecture Design is prepared. All the details of what needs to be installed at which location and with which configurations should be documented and ready before the installation takes place.
  • Page 4 Site Architecture Design This image is a sample Site Architecture Design document. Site Architecture Design document has general information about the installation site and the product models that will be installed. Information about each device should be clearly and fully documented.
  • Page 5 Site Architecture Design You are expected to prepare this document before installation and must get approval from V-Count Pre-Sales team. Please ask for a template from V-Count Support Services.
  • Page 6 Site Architecture Design Preparation of a Site Architecture Design document is described in People Counter Architecture for Reseller Course. Please also take V-Count Ultima AI People Counter Architecture Design course.
  • Page 7 Before Installation After placing the order for the sensors, shipment phase starts. Please do a pre-installation site check at this stage with your customer before installation day. Let’s define Pre-installation Site Check.
  • Page 8 Before Installation...
  • Page 9 Important Information In the following slides, you will see important information before the installation process. Sticking to these guidelines during installation will make the process flow smoothly.

  • Page 10: Handle With Care

    Handle with Care Sensors should be handled gently. Touching the camera’s lenses must be avoided.

  • Page 11: Ethernet Port

    Ethernet Port Please avoid roughly pulling out the ethernet cable from the sensor.
  • Page 12 In the Box In the Ultima AI Sensor Box, there will be; 1 x Ultima AI People Counter Sensor 1 x Ultima AI Recess Mounting Unit...
  • Page 13 In the Box In the Ultima Sensor Box, there will be; 3 x Mounting Screws...
  • Page 14 Label MAC ID is at the back of the sensor. MAC ID is used as the serial number of the sensor.
  • Page 15 Appointment With the Customer After pre-installation site check is completed and all is in place to start an installation, contact your customer and ask for the most suitable time for installation. 1 – Installation Date? 2 - Date & Time Reseller Customer...
  • Page 16 If you don’t feel confident about installation due to its difficult conditions ( i.e. multiple cameras in one entrance ) or you’re not experienced enough, please log a case for V-Count Support Services and ask for remote installation support. 4 – Name of the 1 –...

  • Page 17: Preparations For Installation

    Please make sure that your technician(s) is certified and experienced on working with electric circuits, network equipment, cabling & IP configurations. Please print a copy of the Onsite Activity Report before going on site. You may ask for an Onsite Activity Report template from V-Count Support Services.

  • Page 18: Pre-Installation Checklist

    This will provide a precaution to avoid surprises on site for us. Please ask for a copy of the document from V-Count Support services and keep a signed by customer version for your records in order to avoid conflicts with the customer...
  • Page 19 Onsite Activity Report...
  • Page 20 Onsite Activity Report düzenleme önerisi...
  • Page 21 Onsite Activity Report ne yazalım...
  • Page 22 What you may need? You need these tools for installation for most of the cases. Please note that laptop should have ethernet port access.
  • Page 23 What you may need? Laser meter to measure heights easily. 9V 3A adaptor POE Injector to power and configure the sensor connecting to a laptop.
  • Page 24 Some customers may demand professional liability insurance with limits up to 10 million Euros. Discuss this with the customer before the visit and report any situation to V-Count beforehand in case your insurance policy is not adequate.

  • Page 25: Power Requirements

    Power Requirements In case of a POE Switch/Injector usage, the Ultima sensor is compatible with the equipment produced with IEEE802.3af standards. Using incompatible equipment may harm the hardware and will cause the warranty to be void. 9V 3A In the case of adapter power usage, please use 9V 3A adaptors.
  • Page 26 Installation Day Check the store layout for placing the sensors. Run network cables to sensor locations.
  • Page 27 Labeling Please obtain and use labels to identify cables connected on the switch and easily show which cable belongs to which sensor and location.
  • Page 28 Labeling On switch side label, specify the serial number and the location of the device, for example, door number 1. Serial No Location...

  • Page 29: Network Settings

    Network Settings V-Count Ultima AI People Counter Sensor requires internet connectivity to sent the data to the Business Intelligence Platform. Both DHCP and Static IP configurations are supported. Following Ip address and ports needs to be white listed: 12100 – 12109 to 54.154.163.83 12223 to 54.154.163.83...

  • Page 30: Network Setting

    Network Setting Connect the sensor to your laptop with an ethernet cable. Plug adaptor of the sensor to power. The sensor will power on.
  • Page 31 Network Settings Ultima AI sensors’ default ip is 192.168.1.26 The next step is to configure laptop IP settings to reach the sensor interface. Please set it to: IPv4: 192.168.1.x ( x should be set to any number rather than sensor ip) Subnet Mask: 255.255.255.0...
  • Page 32 Network Settings For using MAC OS laptops for arranging the ip address; System Preferences >> Network Find the cable connection and double click on it. Configure your laptop’ ip address manually.
  • Page 33 Enter your credentials to log into the sensor. Once in the interface, go to >System Settings > Network Settings. Set the network settings of the sensor to the settings given to you by V-Count in Site Architecture Design Document and click on Save.

  • Page 34: Mounting The Sensors

    Mounting the Sensors Start mounting the sensors on their respective locations. Please note that a people counter sensor is always mounted on the ceiling looking perpendicular to floor. Never install the sensors with angles. Record where each sensor is mounted in the Onsite Activity Report.
  • Page 35 Mounting the Sensors For physical installation videos, please visit: https://v-count.com/ultima-ai-installation-guide/...

  • Page 36: Configuration And Calibration

    Configuration and Calibration When all sensors are mounted, you can start configuration and calibration of them. You need to set working hours, time zone, counting region, IN, and OUT lines and set the sensor parameters. This process is what we refer to as “Calibration.”...
  • Page 37 Configuration and Calibration Please remember to test the calibration by passing under it many times and trying all possible walkthroughs. You may also need you to lower down your height by kneeling to imitate a child if the solution required child counting.
  • Page 38 BIP Side Configurations Now you should go to cloud to add the sensor under customer interface Please note that you can also do these settings before installing the sensors as a preparation. Go to https://cloud.v-count.com/ and login using your partner admin account.
  • Page 39 BIP Side Configurations You will come to this page. If it’s a new customer, you need to create a new customer entry. Notice the + button on the top right. Click on it to create a new customer...
  • Page 40 BIP Side Configurations This is the form to fill in for your new customer. Populate fields aligned with the Site Architecture Design document.
  • Page 41 BIP Side Configurations Also set these fields aligned with customer preferences. Please set Wifi and Wifi Fields to on in any case. Leave the fields untouched if it’s not specified in Site Architecture Design Click on Add Client...
  • Page 42 BIP Side Configurations Click on three dots and then Stock on the next slide.
  • Page 43 BIP Side Configurations Select the serial numbers that will be assigned to the customer and click update.
  • Page 44 BIP Side Configurations Click on Manage Users to create a user for the customer as well.
  • Page 45 BIP Side Configurations You will see that there’s already an account created for you. Click on Edit...
  • Page 46 BIP Side Configurations You can create as many accounts you want from your partner interface. Choose a password for the client and click on Edit User.
  • Page 47 BIP Side Configurations Now, you should logout and login with the new account that you created for your customer.
  • Page 48 BIP Side Configurations Click on Devices under Settings and you’ll see this page.
  • Page 49 BIP Side Configurations Select the serial number from the list. Add device name. The Device name should be same as the Site Architecture Design document.
  • Page 50 BIP Side Configurations Leave the health check on. Set the device location to explanation specified in the Site Architecture Document. Click on Save.
  • Page 51 BIP Side Configurations Now go to Doors section under Settings and create a new door adding device(s) in it.
  • Page 52 BIP Side Configurations Finally you have to create a new Store and associate the Door(s) you created to the Store. Go to the Stores section under Settings to do that. Set working hours carefully according to Site Architecture Design.
  • Page 53 BIP Side Configurations Set the fields according to the design for that store. Leave any field as default if not mentioned in Site Architecture Design.
  • Page 54 fill in the onsite activity report and get the signature of the store manager/personnel. Send the report to V-Count Services Coordinator for our records. Please note that Onsite Activity Report signed by the customer is a must for...
  • Page 55 Subject: “Installation Verification Required, Customer Name, Location Name” Attach On-Site Activity Report to the email. V-Count Support services will register your installation and verify the installation. You will be receiving a response from V-Count Support services with confirmation of your installation.
  • Page 56 V-Count Support Thank you for attending to this training. You may use V-Count Support Portal ( portal.v-count.com ) to log a case. If you don't have support portal credentials, please send an email to help@v-count.com to request one. Please take the V-Count Ultima AI People Counter Installation and Configuration Certification Exam to validate...
  • Page 57 Thank you for listening!

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