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CP Plus Orange Faq Manual

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FAQ Manual
Version 2.01

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Summary of Contents for CP Plus Orange

  • Page 1 FAQ Manual Version 2.01...
  • Page 2 Purpose In order to deal with and solve the IPC bug during daily use for the users quickly and improve response speed, the IPC product team specially made this FAQ manual to provide users with correct solutions in time. Attention The manual doesn’t cover all the IPC bugs.

  • Page 3: Table Of Contents

    Table of Contents Preface ..............................i 1 Doing Waterproof to Cable Joints ....................1 2 Network Problem ..........................4 2.1 IPC is Offline from Time to Time ....................4 2.2 Online Upgrade Failed ......................4 2.3 After Upgrading, "Ping" Test is OK, but Login Failed ............... 4 2.4 No Video after Upgrading;...
  • Page 4 Doing Waterproof to Cable Joints Be sure to do waterproof to all the cable joints with insulating tape and waterproof tape to avoid short circuit and water damage. Following figures are for reference only, and the actual product shall prevail. Step 1 Connect cables.

  • Page 5: Doing Waterproof To Cable Joints

    Figure 1-2 Doing insulation (1) Step 3 Do insulation to all the cable joints. Figure 1-3 Doing insulation (2) Step 4 Cover all the exposed parts with insulating tape.
  • Page 6 Figure 1-4 Cover exposed parts Step 5 Select the starting point of the waterproof tape. Figure1-5 Waterproof Starting point Step 6 Do waterproof to all the exposed parts.
  • Page 7 Figure 1-6 Exposed parts waterproof...

  • Page 8: Network Problem

    Network Problem 2.1 IPC is Offline from Time to Time Solution 1: Check the network connection or whether the network cable is loose. Solution 2: Check whether there is IP conflict. Solution 3: Check whether the device is under proper power supply. Solution 4: Check whether the device has been upgraded to a wrong program.

  • Page 9: Limited Resources, Failed To Enable Video" Is Displayed

    2.5 "Limited Resources, Failed to Enable Video" is Displayed Solution 1: Network bandwidth is not enough; use a switcher with bigger bandwidth. Solution 2: Too many users have logged in, and the stream output capacity is not enough. Solution 3: Disconnect the network or restart the device repeatedly. 2.6 Video Window Requires Control, but "...

  • Page 10: Image Problem

    Image Problem 3.1 IR Imaging is Not Very Well Possible reason 1: Not all IR lights are powered up due to incorrect power supply. Possible reason 2: The target is too far and is out of the range of the IR lights. Possible reason 3: IR-CUT is set as color mode, and the sensor is failed to receive IR light.

  • Page 11: Grey Screen Appears

    3.6 Grey Screen Appears Description: When grey screen appears, it returns to normal temporarily after power off and reboot, but then happens repeatedly. Possible reason: Caused by insufficient power supply. Solution: Check whether the IPC power supply is correct, or the power adapter is too far from the IPC.

  • Page 12: Other Problems

    Other Problems 4.1 I Forgot the Device IP Address Solution 1: Find the device IP address with IP Finder tool. Solution 2: With the device MAC address, you can modify device IP address with ARP/Ping command. See WEB Operation Manual. Solution 3: If you use Mac OS, you can use a browser that contains Bonjour service to search the Bonjour server name of the IPC, and then login.

  • Page 13: Ipc Failed To Identify Sd Card

    4.6 IPC Failed to Identify SD Card Solution 1: Check whether the SD card slot is loose. Solution 2: Check whether the SD card can be identified by your PC. 4.7 Configuration Display Does Not Match with the Actual Solution 1: Refresh the interface. Solution 2: It is caused by the modification of IPC config, and it is not a hardware issue.
  • Page 14 Thank You for choosing CP PLUS!!! Website: - www.cpplusworld.com Email id: - sales@cpplusworld.com; support@cpplusworld.com...

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