Warranty And After Sales Services - Sony Xperia 1 IV SO-51C Instruction Manual

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If the software update failed and all the
operations are disabled, please contact us. For
inquiries, refer to the last page.
Although the software update can be done
with data saved to the terminal; the data may
not be always safe depending on the
conditions of your terminal (such as
malfunction, damage, or water leak).
DOCOMO recommends backing up
necessary data in advance. Availability of data
backup for each application varies by
application. For procedure of data backup for
each application, contact the developer of
application.
Software update is unavailable in the
following cases. Solve the phenomenon and
then retry.
- During a call
- When date and time are not set correctly
- When the remaining battery is not sufficient
- When the available memory is not sufficient
in the internal storage
- During International roaming
Do not turn off the terminal while updating
the software.
Stay in a place with good radio wave
condition when downloading the update file.
The update may be canceled if the radio wave
condition is not good enough.
Warranty and After Sales
Services
Warranty
The terminal comes with a year's warranty
starting from the date of purchase.
The specifications and the outer appearance
of the terminal are subject to change for
improvement without prior notice.
Data saved in the Contacts etc. may be
changed/lost due to the trouble/repairs or
handling of the terminal. DOCOMO
recommends making a copy of the
Phonebook data etc., in case.
* You can save Phonebook data in a microSD
card inserted to the terminal.
* Data such as phonebook entries can be
backed up by using docomo cloud.
* Some applications or services may not be
available depending on your contract. For
details, refer to NTT DOCOMO website.
Free repair service provisions
a
In case the product has a malfunction under
normal-use conditions in line with the directions
given in the instruction manual etc., it will be
repaired free of charge on the condition that the
warranty period has not expired. (In some cases, the
product may be replaced with the substitute.)
Appendix
255

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