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22 TROUBLESHOOTING
Problem
Frost or ice crystals
Door is opened frequently or for long periods of time.
form on frozen food
• When the doors are opened often or for long periods of time, warm, humid air enters the
(outside of package).
Door is not closing properly.
• Refer to the "Doors will not close correctly or pop open" section in the Troubleshooting.
Refrigerator or
Refrigerator was recently installed.
Freezer section is too
• It may take up to 24 hours for each compartment to reach the desired temperature.
warm.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section
and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block
Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot
Doors are not closed correctly.
• See the "Doors will not close correctly or pop open" section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and
Ice
Problem
Ice has bad taste or
The food has not been stored properly in either compartment.
odor.
• Rewrap the food. Odors may migrate to the ice if food is not wrapped properly.
The interior of the refrigerator needs to be cleaned.
• See the Maintenance section for more information.
compartment. This raises the temperature and moisture level within the compartment.
Increased moisture will lead to frost and condensation. To lessen the effect, reduce the
frequency and duration of door openings.
vents and restrict airflow. Rearrange items to allow air to flow throughout the
compartment.
compartment. This raises the temperature and moisture level within the compartment. To
lessen the effect, reduce the frequency and duration of door openings.
food to cool to room temperature before putting it in the refrigerator will reduce this
effect.
temperature to stabilize.
condensation may form on the back wall. Wait 30 minutes and confirm the proper
temperature has been restored once the defrost cycle has completed.
Possible Cause & Solution
Possible Cause & Solution
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