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12. Technical Support
Support information can be found on the VegaStream Support web site
If you require help from VegaStream support personnel, please use the serial interface or telnet
into the unit, log in and then type:
show support
log display on
Carry out the interaction you want explained, then copy the information provided by the Vega and
e-mail it to
support@VegaStream.com
Notes:
1. If the screens do not appear as indicated, check that Java is enabled on your web browser
(Tools>internet options>Security, select internet and custom level and configure Microsoft
VM Java permissions and Scripting parameters as indicated below.
2. Where there are multiple sections – each with a
to one section at a time, and those entries confirmed by the
next section is altered. Each
Any changes in other sections will be discarded when the
3. H.323 supports two methods for transmitting call setup details. There is a standard
method and then Fast Start. To allow the Vega to accept calls using the Fast Start
technique ensure "Accept Fast Start" is enabled ... select this on the
For the Vega to initiate calls using Fast Start ensure that "Use Fast Start" is enabled ...
select this on the
Version 0.5
For use with Vega 50 FXO – H.323 version 04.01.05.1 T017 or greater.
together with your question.
H.323
web page
26 August 2004
button – entries must be made
button only confirms entries for its own section.
www.VegaAssist.com
button before the
is pressed.
H.323
web page
Page 37 of 37
© 2002-2004 VegaStream Ltd.
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