Human Touch Perfect Chair PRO Use & Care Manual page 18

having
Should your Perfect Chair exhibit any abnormal recline behavior, please do the following to fully reset the chair;
this simple reset sequence will resolve many issues:
1. Unplug the chair from the power source.
2. Wait 30 seconds.
3. Plug the chair back into the power source.
If your chair has no power:
1. Check the power cord - Make sure the power cord is not damaged.
2. Check the wall outlet - Plug a known working device into the outlet to ensure the outlet is working.
Questions about the pads?
Before calling customer service, consider the following:
• Small scratches, slight color changes, and minor stretching are a normal part of leather wear over time.
• Perfect Chair pads are "soft cushion" upholstery, therefore some wrinkles are an intended part of their
appearance.
• As with any soft upholstery, sitting habits may cause sharp folds to occur over time. These can generally be
smoothed out if caught early, or remove and reinstall the pad for maximum improvement.
• It is normal for upholstery foam, whether standard foam or memory foam, to settle and compress to
some degree over time, somewhat altering its appearance.
• If the pads are crooked, sagging, making noise, or uncomfortable, remove and reinstall the pad set
carefully following the instructions in this manual.
If the issue remains, please do the following before contacting our customer experience team (this will help
us help you much more quickly):
1. Locate the serial number on label on the back of your chair and write it down.
2. Locate your proof of purchase, as we will need it to process any warranty claim.
3. Now you're ready to contact us!
Contact our Customer Experience team at 800-355-2762,
Monday – Thursday 7 AM to 4:30 PM PST, Friday 7 AM to 3:30 PM
humantouch.com
trouble?
or csadmin@humantouch.com
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