Huawei WiFi Q2 Pro Quick Start Manual page 12

Ensure that your phone is connected to the Wi-Fi of a HUAWEI WiFi Q2 Pro
with Internet access.
Ensure that all three routers are new or factory reset.
Ensure that the router's power supply is well connected. Wait until the router
completes the startup process and try again.
Ensure that there are no more than two walls in between your phone and the
router that you are configuring.
Ensure that the distance between any two routers is less than 10 meters and
there are no more than two walls in between.
4. Can the HUAWEI WiFi Q2 Pro be used with a HUAWEI WiFi Q2?
Please do not use your HUAWEI WiFi Q2 Pro with a HUAWEI WiFi Q2 as this
will decrease the performance of your router.
5. What should I do if I encounter any of the following issues during the
configuration of the router?
If your phone cannot find the router's Wi-Fi, ensure that the router is connected
to a power source. Wait until the router completes the startup process. Then try
searching the router's Wi-Fi again on your phone.
If the page prompts "Internet cable not detected", ensure that the Ethernet
cables are well connected and in good condition.
If the page prompts "Incorrect username or password", please re-enter your
broadband account and password. If the problem persists, your carrier may
have bound the MAC address of the old router, resulting in the connection
issue with the new router. In this case, select RETRIEVE, and follow the
onscreen instructions. You can also contact your carrier for assistance.
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