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After-sales service
en
Faults
Home Connect is not
working.
Loud noises, vibrations
and machine "wandering"
during the spin cycle.
The display panel/
indicator lights do not
work while the appliance
is running.
There is detergent
residue on the laundry.
In the "Reload" status, Ü
flashes very quickly and a
signal sounds.
If you cannot rectify a fault yourself (after switching the machine off and on again) or a repair is required:
Switch off the appliance and pull the mains plug out of the socket.
■
Turn off the tap and call the after-sales service.
■
4
After-sales service
If you cannot rectify a fault yourself,
A f t e r - s a l e s s e r v i c e
contact customer services. ~ Cover
page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give customer services the
product number (E no.) and the
production number (FD) of the
appliance.
E no.
Product number
FD
Production number
70
Cause/remedy
You can find solutions to problems with Home Connect at www.home-
■
connect.com.
The availability of the Home Connect functionality depends on the
■
availability of the Home Connect Services in your country. Home Connect
Services are not available in every country - for further information please
check: www.home-connect.com.
Is the appliance level? Level the appliance. ~ Page 20
■
Are the appliance's feet secured? Secure the appliance's feet. ~ Page 20
■
Have the transport locks been removed? Remove the transport locks.
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~ Page 16
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch on the circuit
■
breaker/replace the fuses.
If the fault occurs repeatedly, call the after-sales service.
■
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse or brush the laundry after washing.
■
The water level is too high. It is not possible to add laundry. Close the door
■
immediately, if necessary.
Press the Ü button to resume the programme.
■
You can find this information
*depending on the model:
On the inside of the door*/in the
opened service flap* and on the rear of
the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
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