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TECHNICAL TROUBLE SHOOTING GUIDE
Malfunction
Causes
description
No cookware or
Screen displays E1
unsuitable cookware.
Power source is
Screen displays E2
overheating.
Voltage is not
Screen displays
appropriate; the
E3/E4
appliance will turn
itself off.
Screen displays
Product failure.
E5/E6
Program has a default
Screen displays
automatic power level
Auto
setting. It cannot be
modified.
The temperature of
the ceramic plate
Screen displays
O
exceeds 50
C while
Hot
being in standby
mode.
The appliance did not
receive any operation
Appliance turns
instruction for a
off automatically
period of more than
5 minutes while being
on standby mode.
•Room temperature
is too high
Appliance turns
•Air entry or air exit is
off automatically
blocked
during use
•Safety protection
is on
No beep sound
when the appliance
•Power cord or plug is
is plugged in, or no
damaged
reaction or display
•No power
when pressing the
Start/Stop button
36
Solutions
Place a suitable cookware at the centre of
the cooking zone of the ceramic plate.
Cookware base diameter should be more
than 12 cm and cookware material should
be induction compatible.
Turn off the appliance and allow it to cool
down. If the defect persists, contact after-
sale service.
Operation resumes after the voltage
returns to normal.
Turn off the appliance and contact after-
sale service.
Choose Manual program to modify power
level.
This message is to inform users that the
ceramic plate is still hot.
Turn on the appliance again.
•Check if the room temperature is too high
•Make sure the appliance is placed on a flat,
stable, heat-resistant, non-metallic surface
with a gap of at least 10 cm on all sides of the
appliance to ensure adequate ventilation.
•Wait for 15 min and try to turn on the
appliance again.
•Check if the ppwer cord and plug are in
good conditions
•Check if power is cut off or try to plug the
appliance in another socket
TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
: www.tefal.com
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the
TEFAL/T-FAL internet site www.tefal.com
The Guarantee**:
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the guarantee period
within those countries*** as stated in the attached country list, starting from the initial date of purchase or delivery date. The
international manufacturer's guarantee covers all costs related to restoring the proven defective product so that it conforms to its
original specifications, through the repair or replacement of any defective part and the necessary labour. At TEFAL/T-FAL's choice,
an equivalent or superior replacement product may be provided instead of repairing a defective product. TEFAL/T-FAL's sole
obligation and your exclusive resolution under this guarantee are limited to such repair or replacement.
Conditions & Exclusions:
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The
product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each country's authorised service centres are listed
on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate consumer service centre set out in the attached country
list. In order to offer the best possible after-sales service and constantly improve customer satisfaction, TEFAL/T-FAL may send a
satisfaction survey to all customers who have had their product repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs
as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or unauthorised repair of the
product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance
or replacement of consumable parts, or the following:
–damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification
–using the wrong type of water or consumable
–mechanical damages, overloading
–ingress of water, dust or insects into the product (excluding appliances with features specifically designed for insects)
–scaling (any de-scaling must be carried out according to the instructions for use)
–damage as a result of lightning or power surges
–damage to any glass or porcelain ware in the product
–accidents including fire, flood, etc
–professional or commercial use
Consumer Statutory Rights:
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights that cannot
be excluded or limited, nor rights against the retailer from which the consumer purchased the product. This guarantee gives a
consumer specific legal rights, and the consumer may also have other legal rights which vary from State to State or Country to
Country. The consumer may assert any such rights at his sole discretion. ***Where a product purchased in a listed country and then
used in another listed country, the international TEFAL/T-FAL guarantee duration is the period for the country of usage, even if the
product was purchased in a listed country with a lon ger guarantee duration. The repair process may require a longer time if the
product is not locally sold by TEFAL/T-FAL in th e country of usage. If the product is not repairable in the new country of usage, the
international TEFAL/T-FAL guarantee i s limited to a replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL are registered
trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the guarantee.
Guarantee
Country
Phone Number
Taiwan
+886-2-7743-0640
Address
length
SEB ASIA Ltd.
4F., No 37, Dexing W. RD.,
1 Year
Shilin Dist.,
Taipei City 11158
TAÏWAN (R.O.C.)
EN
37
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