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3.3
After Sales Support
If problems are encountered or technical assistance support is required, when installing or using
the instrument, please immediately contact the service department at
ServiceUSA@hollandgreenscience.com. The Company may provide technical assistance and
information regarding the instrument or equipment or service without charge at its sole
discretion. Buyer assumes sole responsibility for any reliance on or use of such assistance and
information, and the Company makes no warranty thereon.
Upon contact the following information is required to be provided:
•
Product serial number (located on rear panel instrument nameplate)
•
Warranty card
•
Description of issue or problem (i.e., software or hardware)
•
Method and or operating steps you have undertaken towards resolution.
•
Your contact details inclusive of telephone number and email address.
For claims under the warranty please contact your local supplier. You may also send the
instrument directly to manufacturer, enclosing the invoice copy and by giving reasons for the
claim.
3.4
Proper Use
The instrument is designed for non-residential use e.g. in schools, laboratories or factories and
to be used in conjunction only with accessories recommended within this manual and by the
manufacturer.
Version 1.0
User Manual
11
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