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troubleshooting guide
Problem
Kettle does not operate.
Kettle not switching off
automatically after boiling/
Long switch off time.
Water splashing out of
spout area.
Kettle switching on and off
during use or switching off
before water boiled.
Kettle stops working during Boil dry protection
operation.
English
Cause
No Power.
Kettle overfilled.
Lid not closed.
Filter not fitted in
spout area.
Limescale/mineral
build up on element free from scale.
affecting operation.
operated due to
insufficient water in
kettle.
7 7
Solution
Check kettle is plugged in.
Check kettle is correctly
located to powerbase.
Check the fuse/circuit breaker
in your home.
If none of the above see
"Service & Customer Care"
section.
Check water level is not
above the Max level.
Check lid is closed
correctly.
Always use the filter and do
not overfill above the Max
level.
Check that the element is
Refer to "descaling" section
under care and cleaning.
Switch off and remove from
the powerbase.
Allow to cool down before
refilling.
When the kettle has cooled
down the switch will reset
itself.
Check the water level is
above the minimum level.
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