Obtaining On-Site Warranty Service; Customer Responsibilities - HP P Class 450/500/550/600/650/700/750 Supplementary Manual

Regulatory Information and Warranty
HP Hardware Warranty
The foregoing limitation of liability shall not apply in the event that any HP product sold
hereunder is determined by a court of competent jurisdiction to be defective and to have
directly caused bodily injury, death, or property damage; provided, that in no event shall
HP's liability for property damage exceed the greater of $50,000 or the purchase price of
the specific product that caused such damage.
Some states or provinces do not allow the exclusion or limitation of incidental or
consequential damages —including lost profit— so the above limitation or exclusion may
not apply to you.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and Service
Office (in the US, call the HP Customer Support Center at (970) 635-1000) or a
participating Authorized HP Personal Computer Dealer Repair Center. The customer must
be prepared to supply proof of the purchase date.
The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the
system processor unit —such as video adapters, mass storage devices, and interface
controllers— are covered by this warranty.
During the on-site warranty period, customer-replaceable components may be serviced
through expedited part shipment. In this event, HP will prepay shipping charges, duty,
and taxes; provide telephone assistance on replacement of the component when necessary;
and pay shipping charges, duty, and taxes for any part that HP asks to be returned.
On-site visits caused by non-Hewlett-Packard products —whether internal or external to
the system processor unit— are subject to standard per-incident travel and labor charges.
On-site service for this product is restricted or unavailable in certain locations. In HP
Excluded Travel Areas— areas where geographical obstacles, undeveloped roads, or
unsuitable public transportation prohibit routine travel— service is provided on a
negotiated basis at extra charge.
Response time for HP on-site service in an HP Service Travel Area is normally next
business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160
Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles,
320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6.
Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.
Travel restrictions and response time for dealer or distributor service are defined by the
participating dealer or distributor.
Service contracts which provide after-hour or weekend coverage, faster response time, or
service in an Excluded Travel Area are often available from HP, an authorized dealer, or
authorized distributor at additional charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site
visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential information
32 Appendix A