Training - HP Compaq t5125 Supplementary Manual

HP Compaq Thin Clients t5000 Series: Benefit Analysis Paper

Training

Training is defined as the formal learning required to equip both end-users and IS
personnel with the technical skills they need to perform their jobs.
Best Practice Process Category
End User Training
End user training improves users' ability to
understand and utilize IT resources, including
systems, processes and applications.
Enterprises with best practices in this area:
Track and understand user skills
Institutionalize end-user training to ensure
that it always happens
Offer a variety of training mechanisms
IS Training
IS training improves the skills and knowledge
of IS personnel, enabling more effective
support of the IT infrastructure and end user
community.
Enterprises with best practices in this area:
Track and understand IS staff skills
Institutionalize IS staff training to ensure
that it always happens
Link training to professional development
Provide opportunities for skills certification
TCSC Solution
End users will require little
specialized training to
operate thin clients. The
user experience is similar
to a traditional PC for
typical applications.
Since there is a high
degree of control of the
deployed server image, it
is easy to determine and
develop consistent
training material.
A controlled server image
means that it is easier to
set requirements for
training and therefore,
easier to develop training
material for end users.
The controlled image
helps simplify the training
process.
Summary
TCSC solution
helps exceed
best practice
standards.
TCSC solution
helps meet best
practice
standards.
See section "HP
and TCSC Best
Practices" later
in this paper to
learn how HP
further meets
this
requirement.
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