Video; Cd And Dvd Drives - HP Compaq Presario,Presario SR1925 Maintenance Manual

Video

Symptom
Some video files do not play.
Codec error messages appear
when I play certain video files.
Files Needed To Display Video Are
Missing or Corrupt error message
appears.

CD and DVD Drives

Symptom
The CD or DVD drive cannot read
a disc or takes too long to start.
I cannot remove a CD or DVD.
Possible solution
Your file may be corrupt or in an unsupported format. Open the video file in a video
editor such as WinDVD Creator, and then resave the file in a supported format.
Open the file in Windows Media Player. Ensure Windows Media Player is
configured to automatically download codecs.
•
If the correct codec is available, the file will play. Note that you must be
connected to the Internet to download the codec file.
•
If the correct codec is not available, check to see if there is an update available
for Windows Media Player.
For more information, open Windows Media Player Help, and then search the
online Help for codec.
1 Click Start, right-click My Computer, and then select Properties.
2 Click the Hardware tab, and then click Device Manager.
3 Click the plus sign (+) next to Sound, video and game controllers.
4 Double-click TV tuner (select models only).
5 Click the Driver tab, and then click Update Driver.
Select Install from a list or a specific location, and then click Next.
6
Remove the check mark from Search removable media.
7
Click Include this location in this search, and then click the Browse
8
button.
9 Click the plus sign (+) in order, next to each of the following directories:
•
My Computer
•
C:\
•
Drivers
10 Click OK, Next, and then click Finish after the drivers are updated.
11 Restart the PC.
Possible solution
Ensure the disc is inserted with the label facing up and centered in the tray.
Wait at least 30 seconds to let the DVD drive determine the type of media.
Clean the disc with a CD cleaning kit, available from most PC stores.
The driver may be corrupted or outdated. Refer to "Updating Drivers" on page 16
for detailed information about restoring and updating drivers.
Turn on your PC, and press the Eject button nearest the drive to open the tray.
If you suspect a problem with the actual Eject button:
1 Click Start and then My Computer.
2 Right-click the CD or DVD drive you want to open.
3 Select Eject from the menu.
PC Troubleshooting and Maintenance Guide
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