Troubleshooting; Diagnosing Problems - LG WD15WGS6 Owner's Manual

TROUBLESHOOTING

• Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at
an early stage. If your washing machine does not function properly or does not function at all, check the following
before you call for service:

Diagnosing Problems

Symptoms
Rattling and Foreign objects such as coins or
clanking noise safety pins may be in drum or pump.
Heavy wash loads may produce a
Thumping sound thumping sound. This is usually
normal.
Have all the transit bolts and tub
support been removed?
Vibrating noise
Are all the feet resting firmly on the
ground?
Inlet hoses or drain hose are loose at
tap or washing machine.
Water leaks
House drain pipes are clogged.
Oversudsing
Water supply is not adequate in that
location.
Water does not
Water supply tap is not completely
enter washing
open.
machine or it
enters slowly
Water inlet hose(s) are kinked.
The filter of the inlet hose(s) clogged.
Water in the
Drain hose is kinked or clogged.
washing
machine does
The drain filter is clogged.
not drain or
drains slowly
Reason Solution
• Stop washing machine, check drum and
drain filter.
• If noise continues after washing machine
is restarted, call your authorised service
centre.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• If not removed during installation, refer to
Installation guide for removing transit bolts.
• Make sure the washing machine is level and
tighten the lock nuts up towards the base of
the appliance.
• Check and tighten hose connections.
• Unclog drain pipe. Contact plumber if
necessary.
• Too much detergent or unsuitable detergent
may cause excessive foaming which may
result in water leaks.
• Check another tap in the house.
• Fully open tap.
• Straighten hose.
• Check the filter of the inlet hose.
• Clean and straighten the drain hose.
• Clean the drain filter.
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