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Canon imageFORMULA DR-4010C Reference Manual

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Document Scanner
Reference Guide
Please read this manual before operating this scanner.
After you finish reading this manual, store it in a safe
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  Summary of Contents for Canon imageFORMULA DR-4010C

  • Page 1 Document Scanner Reference Guide Please read this manual before operating this scanner. After you finish reading this manual, store it in a safe place for future reference.
  • Page 2 If your equipment malfunctions, please contact your local authorized Canon dealer from whom you purchased the equipment (if under warranty), or with whom you have a servincing contact. If you are not sure who to contact, and have both purchased and are using the equipment in the U.S.A., please refer to...
  • Page 3 AMENDMENT TO THIS AGREEMENT SHALL BE EFFECTIVE UNLESS SIGNED BY A DULY AUTHORIZED REPRESENTATIVE OF CANON. Should you have any questions concerning this Agreement, or if you desire to contact Canon for any reason, please write to Canon’s local affiliate.
  • Page 4 The standards and logos are uniform among participating nations. Trademarks • Canon and the Canon logo are registered trademarks of Canon Inc. in the United States and may also be trademarks or registered trademarks in other countries. • Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.
  • Page 5: Manuals For The Scanner

    Job Registration Tool settings. CapturePerfect 3.0 Operation Guide (electronic manual) Explains the application that enhances the operation of all Canon document scanners. * The electronic manuals are PDF (Portable Document Format) files, and are installed in the following folders during software installation.
  • Page 6: Symbols Used In This Manual

    Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the machine safely, always pay attention to these warnings.
  • Page 7: Table Of Contents

    Contents Chapter 1 Before Using the Scanner... 4 Important Safety Instructions...4 Installation Location ... 4 Power ...5 Moving the Scanner... 6 Handling... 6 Disposal ... 8 Features of the DR-4010C Document Scanner9 Names and Functions of Parts ... 12 1- 4 Installation Requirements...
  • Page 8: Chapter 1 Before Using The Scanner

    Chapter 1 1-1 Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation Location The performance of this scanner is affected by the environment in which it is installed.
  • Page 9: Power

    • Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency. • If you have any questions regarding the power supply, contact your local authorized Canon dealer or service representative for further information. Before Using the Scanner...
  • Page 10: Moving The Scanner

    Moving the Scanner • When moving the scanner, always hold it with both hands to avoid dropping it. The scanner weighs approximately 14.1 lb (6.4 kg). CAUTION • Make sure to disconnect the interface cable and power cord when moving the scanner. If the scanner is transported with these items plugged in, the plugs and connectors may be damaged.
  • Page 11 OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or the service representative for further information. ■ Do not drop the scanner, or subject it to impact or strong shock.
  • Page 12: Disposal

    ■ Leave sufficient space around the power plug so that it can be unplugged easily. If objects are placed around the power plug, you will be unable to unplug it in an emergency. ■ Do not allow water or flammable substances (alcohol, paint thinner, benzene, etc.) to spill into the scanner, as this may result in a fire or electric shock.
  • Page 13: Features Of The Dr-4010C Document

    1-2 Features of the DR-4010C Document Scanner The main features of the DR-4010C document scanner are described below. • Fast Document Feeding The scanner can scan a maximum of 42 documents per minute in a range of sizes from business cards to LTR/A4 size. (Scanning conditions: Black and white, LTR/A4 size portrait, 200 dpi.) Scanning speed is the same for both color and grayscale scanning.
  • Page 14 • Card Scan You can scan business or ID cards. Note that embossed credit cards or similar items cannot be scanned. (See “2-1 Documents,” on p. 16.) • Auto Color Detection The scanner detects whether the scanned document is in color or black-and-white, and saves the image accordingly.
  • Page 15 • MultiStream Function The scanner supports MultiStream, which, according to the application, can create two images with different scanning conditions from one path scan. However, this function can only be used if the software supports MultiStream. • Long Document Compatibility You can scan documents up to 39.2 inches (1000 mm) long by setting the Long Document mode.
  • Page 16: Names And Functions Of Parts

    1-3 Names and Functions of Parts This section describes the name and function of each part. Make sure to read this section and familiarize yourself with the parts of the scanner before using the scanner. ■ Front View (Feed Tray Open) Document Eject Tray Extension Open if the document extends beyond the edge of the eject tray.
  • Page 17: Back View

    ■ Back View Document Eject Tray 2 Open this tray to use the scanner in a straight path configuration. (See p. 20.) ■ Interfaces DIP Switches Set the SCSI ID. SCSI Connector Connect to a 50-pin half-pitch (pin type) SCSI cable. USB Connector Connect the provided USB cable or a USB cable that supports Hi-...
  • Page 18: Installation Requirements

    USB Full-Speed (equal to USB 1.1.) In this case, using a SCSI expansion card is recommended. - Use the latest USB 2.0 driver made available by Microsoft. For details, consult your local authorized Canon dealer. Before Using the Scanner...
  • Page 19 - Normal operation is not guaranteed with all USB interfaces, even if present as standard equipment on the computer. For details, consult your local authorized Canon dealer. - The USB cable you are using should be the one originally included with the scanner or a Hi-Speed USB 2.0 compatible cable.
  • Page 20: Chapter 2 Basic Operation

    Chapter 2 2-1 Documents The scanner can scan documents ranging in size from business cards and checks to A4 size documents. It can also scan long documents up to 39.2” (1000 mm). The document sizes that this scanner can scan are shown below. Eject Direction (*1) Width Length (*2)
  • Page 21 (*2) You can scan documents up to 39.2” (1000 mm) long by setting the scanner to the Long document mode. For details, refer to the User Manual (electrical manual.) (*3) The paper weights that can be used with the scanner vary depending on the document feed method (page separation mode or bypass mode.) (See “2-3 Placing Documents,”...
  • Page 22 • Scanning the following types of documents can cause a paper jam or malfunction. To scan such a document, make a photocopy of the document and then scan the photocopy. Wrinkled or creased documents Curled document Documents with paper clips or staples Coated paper •...
  • Page 23: Document Feed And Eject Tray

    2-2 Document Feed and Eject Tray Prepare the document feed tray and document eject tray according to the paper size and feed/eject method. Preparing the Document Feed Tray Grasp the middle of the document feed tray and slowly open it toward you.
  • Page 24: Preparing The Document Eject Tray

    Preparing the Document Eject Tray The scanner has two eject methods: documents can be ejected to the front of the scanner in a U-turn path, or to the back of the scanner in a straight path. You can switch between these methods by opening or closing the document eject tray 2.
  • Page 25 Note • The U-turn path is used to scan documents on paper of normal weight. Scanned documents are ejected to the document eject tray. • The straight path is used to scan documents on thin paper, thick paper and business cards that cannot be scanned through the U- turn path.
  • Page 26: Placing Documents

    2-3 Placing Documents There are two methods for feeding documents, the Page Separation mode and Bypass mode. Feeding pages continuously from a stack of documents placed in the feed tray is called the Page Separation mode. Feeding documents one sheet at a time or feeding documents consisting of multiple pages that are attached, is called the bypass mode.
  • Page 27 Fan the pages of the document to be scanned and align their edges. CAUTION • Do not place the documents on top of the scanner to align them. Doing so may cause a malfunction. • When placing documents into the feed tray, take care not to cut your hands on the edges of the paper.
  • Page 28 IMPORTANT There is a load limit mark ( stack documents higher than this mark (approximately 100 sheets of 20 lb bond (80 g/m ) paper.) Doing so may cause a paper jam. Adjust the document guides to fit the width of the document. Note Before scanning, make sure that the document is not curled or creased, and that it is placed in the feed tray correctly.
  • Page 29: Feeding In The Bypass Mode

    • After you finish scanning, close the document feed tray and the document eject tray extension to prevent damage to the scanner while it is not being used. Feeding in the Bypass Mode Push the feed selection lever up ( Place the document into the document feed tray one sheet at a time and adjust the position of the document guides.
  • Page 30 The document is fed. IMPORTANT • When scanning multiple page documents that are fastened together, such as invoices, set the edge that is fastened together as the leading edge. • When you are scanning with the bypass mode, and you place several documents that are not fastened together into the feed tray at one time, they will be fed together.
  • Page 31: Scanning

    2-4 Scanning In addition to using scanning applications, such as CapturePerfect 3.0 to perform scanning, the DR-4010C is equipped with the Job Function. The Job Function enables you to scan simply by touching a job button on the scanner. This section provides an overview of the Job Function and CapturePerfect 3.0.
  • Page 32 The following functions can be programmed in a job button in addition to the Start and Stop functions: Print Send the scanned image data to print on a specified printer. Job Buttons DR-4010C Note The Job Registration Tool is a TWAIN-compatible application that is installed with the ISIS/TWAIN driver, and launches from the Programs menu.
  • Page 33: Using Captureperfect 3.0

    Using CapturePerfect 3.0 CapturePerfect 3.0 is an ISIS-compatible application developed for Canon document scanners. CapturePerfect 3.0 includes the following modes. Select the desired scan mode from the Scan menu to perform scanning. For more information, see the User Manual (electronic manual) and the CapturePerfect 3.0 Operation Guide.
  • Page 34 • Scan To Presentation This mode is useful when the scanner is used in environments, such as conference halls, where it can be connected to large displays or projectors. CapturePerfect 3.0 is switched to full-screen display, the document is scanned, and the scanned image is displayed at full size on the screen.
  • Page 35: Clearing A Paper Jam

    2-5 Clearing a Paper Jam When paper jams occur during scanning, use the following procedure to clear them. CAUTION When removing jammed paper, take care not to cut your hands on the edges of the paper. Remove any documents that have been left in the eject tray, and close the eject tray guide.
  • Page 36 Remove the jammed document. IMPORTANT Make sure to pull the document out carefully, without applying too much force. If jammed paper tears while it is being removed, make sure to remove any remaining pieces from inside the scanner. Close the upper unit slowly. Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click.
  • Page 37 • If a paper jam occurs when “Rapid recover system” is enabled in the ISIS/TWAIN driver settings, the image data of the document is not saved and scanning stops. This allows you to continue scanning from the document that caused the paper jam after the paper jam is fixed.
  • Page 38: Chapter3 Maintenance

    Chapter 3 3-1 Regular Maintenance Clean the scanner on a regular basis as described below to maintain peak scanning quality. CAUTION • When cleaning the scanner, turn OFF the power switch and disconnect the power cord from the power outlet. •...
  • Page 39: Cleaning The Feed Path

    Cleaning the Feed Path Dust or paper particles in the document feed opening or inside the scanner can cause lines in scanned images. Use compressed air to periodically clean dust and paper particles from the document feed opening and the inside of the scanner.
  • Page 40 Wipe both the top and bottom sensor glasses. IMPORTANT Scratches on the sensor glass may cause marks on the images and could cause feeding errors. If there are scratches on the sensor glass, contact your local authorized Canon dealer or service representative. Maintenance Roller Unit...
  • Page 41 Dampen a cloth with water, wring it out thoroughly, and then wipe the rollers of the upper unit while turning them. Do not try to turn the rollers in the lower part of the scanner. Clean these rollers simply by wiping the exposed part. IMPORTANT •...
  • Page 42 IMPORTANT Do not force the upper unit to close. Doing so may damage the scanner. Cleaning the Roller Unit Push the roller lock lever down. While supporting the roller unit with your hand, slide the roller lock lever to the right. Move the roller unit to the right a and then pull it out b.
  • Page 43 Align the cutout on the roller unit with the shaft pin on the main unit. Note If the cutout and pin do not fit, rotate the roller until the parts are properly matched. Slide the roller lock lever to the left and raise the roller unit into position.
  • Page 44 Cleaning the Retard Roller Insert a finger of each hand into the grooves on both ends of the roller cover and remove the cover. Move the roller lock lever down and forward (a,) and then slide it to the right (b.) Shift the retard roller to the right to remove it.
  • Page 45 Wipe the removed retard roller with a cloth that has been moistened with water and throughly wrung out. Position the retard roller so the notch in the roller is facing the scanner’s shaft. Slide the roller lock lever to the left, and insert it into the retard roller slot.
  • Page 46 Push the roller lock lever towards the back of the scanner to lock the retard roller into place. Replace the roller cover. Push the center of the roller cover down and make sure that it clicks into place. Maintenance...
  • Page 47: Chapter 4 Troubleshooting

    Scanning Results Are Not as Expected ... P. 48 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn ON: •...
  • Page 48: Troubleshooting

    The scanner does not support your USB interface. Solution This product is not guaranteed to operate with all types of USB interfaces. Contact your local authorized Canon dealer or service representative for more information. (See p. 14.) Problem The scanner does not support the USB cable.
  • Page 49: Scanning Is Not Performed

    Problem The scanner is not ON. Solution Check to see if the scanner is ON. If the scanner is not ON, shut down the PC, then turn the scanner ON first, and then the PC. Problem The SCSI card is not compatible with the scanner. Solution Use a recommended SCSI card.
  • Page 50: Documents Do Not Feed Properly

    The rollers inside the scanner are dirty or worn. Solution Clean the rollers, see “3-1 Regular Maintenance,” on p. 34. If the rollers are worn, then they need to be replaced. Contact your local authorized Canon dealer or service representative to purchase a roller replacement kit. Troubleshooting...
  • Page 51: Saved Image Files Do Not Open

    Contact your local authorized Canon dealer or your service representative about purchasing a roller replacement kit, and then replace the retard roller and the roller unit.
  • Page 52: Scanning Results Are Not As Expected

    ✘ Scanning Results Are Not as Expected If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner.
  • Page 53 If lines still appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. Symptoms The scanned image is abnormal for certain documents.
  • Page 54: Chapter 5 Appendix

    Chapter 5 Specifications Specifications Type Scanning Document Specifications Width: Length: Weight: Using the U-Turn Path (Feed with page separation mode) (Feed with bypass mode) Weight: Using the Straight Path (Feed with page separation mode) (Feed with bypass mode) Business cards are supported. However, scanning embossed cards is not guaranteed. Size: Thickness: Document Feeding...
  • Page 55 Scanning Speed (A4) Black and White 200 × 200 dpi 300 × 300 dpi 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality 256-level Gray 200 × 200 dpi 300 × 300 dpi 600 × 600 dpi (Speed priority) 600 ×...
  • Page 56: Replacement Parts

    Kit to replace the roller unit (pickup roller, feed roller) and retard roller. • Refer to “4-2 Removing and Attaching the Rollers,” in the User Manual for information about replacing the rollers. • Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts. Options Bar code module (product code: 0434B003) Additional software to allow the ISIS/TWAIN driver to recognize bar codes.
  • Page 57: Index

    Index CapturePerfect 3.0 ... 29 CapturePerfect 3.0 Operation Guide ... 29 Cleaning Feed Path ... 35 Retard Roller ... 40 Roller Unit ... 38 Scanner ... 34 Sensor Glass ... 35 Disposal ... 8 Document Eject Tray ... 20 Document Eject Tray 2 ... 20 Document Feed Tray ...
  • Page 58 CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC.