Chapter 4 Troubleshooting; Troubleshooting; The Scanner Does Not Turn On; The Scanner Is Not Recognized - Canon imageFORMULA DR-4010C Reference Manual

Chapter 4
4-1 Troubleshooting
This section describes the possible problems that might occur during use
of the scanner and how to solve them.
If, after consulting this section, you still cannot resolve the problem, contact
your local authorized Canon dealer or your service representative.

✘ The Scanner Does Not Turn ON

✘ The Scanner Is Not Recognized

Troubleshooting

The Scanner Does Not Turn ON .................................................. P. 43
The Scanner Is Not Recognized .................................................. P. 43
Scanning Is Not Performed .......................................................... P. 45
Slow Scanning Speed .................................................................. P. 45
Documents Do Not Feed Properly ............................................... P. 46
Saved Image Files Do Not Open ................................................. P. 47
Scanning Results Are Not as Expected ....................................... P. 48
Check the following if the scanner does not turn ON:
• Is the power cord connected correctly?
• Is the power cord inserted into the power outlet?
The following are possible causes of the PC failing to recognize the
scanner. Check each possible cause.
When connecting via USB
Problem The scanner is not correctly connected.
Solution Make sure that the scanner and the computer are correctly
connected with the USB cable.
Problem The scanner power is switched OFF.
Solution Make sure that the scanner is switched ON. If the scanner is
OFF, turn the scanner ON.
Troubleshooting 43