Canon imageCLASS MF4370dn Basic Operation Manual page 210

Hold both sides of the jammed paper and
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gently pull it out.
Gently pull the jammed paper between
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the fixing assembly (A) and transfer roller
(B) until the leading edge emerges from
the machine.
– Do not touch the fixing assembly (A) as it
becomes very hot during use.
– Do not touch the transfer roller (B) as this can
damage the machine.
Hold both sides of the jammed paper and
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carefully pull it out.
Hold the toner cartridge by its handle (A).
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Do not open the drum protective shutter on the
toner cartridge. Print quality may deteriorate if the
drum surface is exposed to light or is damaged.
Always hold the toner cartridge by its handle.
Clearing Jams
11-7