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Talk-A-Phone Co. Limited Warranty
IX. Talk-A-Phone Co. Limited Warranty
Equipment. Talk-A-Phone Co. warrants Talk-A-Phone equipment against any defects in
material and workmanship, under normal use, for a period of twenty-four (24) months
from date of installation, provided that Talk-A-Phone receives a completed "Installation
Certification" certifying the date on which the system has been installed. An "Installation
Certification" card is enclosed with every unit. In the event that no "Installation
Certification" is received by Talk-A-Phone, the twenty-four (24) months will commence
on the date of shipment by Talk-A-Phone. The warranty period for Models ETP-PM,
ETP-MT, ETP-MT/R and WEBS-MT/R is five (5) years, under the same terms and
conditions.
Services. In the event this product is found by Talk-A-Phone to be defective within the
warranty period, Talk-A-Phone's only obligation and your exclusive remedy shall be the
repair and/or replacement of any defective parts, provided the equipment is returned to
Talk-A-Phone Co., 7530 North Natchez Avenue Niles, Illinois 60714-3804. It is
expressly understood that Talk-A-Phone shall have no obligation to furnish labor, nor
pay for the labor of any third parties, nor bear the expense of shipping defective
products for repair.
Limitations/Exclusions. This warranty shall not apply if Talk-A-Phone determines that
the defect was caused by the negligent or improper use of Talk-A-Phoneʼs equipment,
failure to follow operational and maintenance procedures outlined in the supplied
manual, or damage caused to the equipment by unauthorized technicians.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
Talk-A-Phone Factory Service. Talk-A-Phoneʼs factory repair service is available to
Talk-A-Phoneʼs product owners at a reasonable charge, plus transportation to and from
our factory. When returning units freight prepaid to our factory, Talk-A-Phoneʼs
technicians will examine, service and promptly return the units back to you,
transportation collect.
You must receive a Return Materials Authorization (RMA) number from the Talk-
A-Phoneʼs service department prior to sending units in for repair. Contact
Talk-A-Phone at 773-539-1100 for troubleshooting or to get a return authorization.
Talk-A-Phone also offers replacement components for most of our products to dealers
and end users at a reasonable charge. When ordering, please give either the
component part number or a brief description of the componentʼs function and the model
for which it is needed. Also please have your purchase order number ready and provide
Talk-A-Phoneʼs representative with your full name, address and telephone number for
faster service.
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