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VII. Frequently Asked Questions
1. How can I have multiple phones on one line? Each Emergency/Information
Phone requires either a dedicated phone line or analog PBX extension. However,
using the EC-2 Consolidator you can connect two Phones onto a single line, and
using the EC-8 Consolidator you can connect up to eight Talk-A-Phone phones onto
a single line.
2. I am using an EC-8 Consolidator in "local" mode. What should I enter as the
phone number? You must enter a phone number (see Primary and Secondary
Phone Number Codes, page 8) even though your Talk-A-Phone unit is not using this
number to connect to the local phone. We recommend entering *13*1234567* so
that the person originating the call will hear the familiar sound of a 7 digit phone
number.
3. If I forget my Master Access Code, can Talk-A-Phone get into my unit through
a software "back door?" We have no way of programming an alternate Guard
Access Code if you have lost your Master Access Code. For this reason, you may
not wish to change the default Master Access Code unless you absolutely must. All
codes should be written down and stored in a secure location. If you do forget your
Master Access Code, you can perform a hardware reset, which is described in #4
below.
4. I have made several mistakes in programming my phone and/or I don't know
what has been programmed into my phone. Can I start over from the factory
settings? There is no programming code that resets you phone to factory settings.
You can perform a HARDWARE RESET.
a) Disconnect the phone from the phone line. This ensures no power is connected
to the phone.
b) For indoor phones, remove the front panel by unscrewing the security screws
using a #6 spanner or a #6 spanner key, or by simply removing the bolts
depending on model. Outdoor phones either donʼt require a spanner to
disassemble or use a #10 spanner, depending on model.
c) Remove the back box by using a nut driver or socket.
d) Place the unit face down.
e) On the circuit board are four pins, their location varies with model. Three of the
pins are covered, only one pin is visible. If you locate the mounting screw at the
top left of the circuit board and move to the right about one inch you will see these
pins on most models.
f) There are two jumpers in place on the pins. The pins are labeled "A" and "C".
One of the jumpers is only on a single pin. This is the "C" jumper. Remove this
jumper.
g) Place the removed jumper across both "C" pins. At this moment, all four pins are
covered.
Frequently Asked Questions
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