Epson XP-343 Series User Manual page 6

User's Guide
EPSON Software Updater. . . . . . . . . . . . . . . . . . . 114
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 115
Uninstalling Applications - Windows. . . . . . . . .115
Uninstalling Applications - Mac OS X. . . . . . . . 116
Installing Applications. . . . . . . . . . . . . . . . . . . . . 116
Updating Applications and Firmware. . . . . . . . . . 117
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .117
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .119
Checking Error Codes on the LCD Screen. . . . . 119
Checking the Printer Status - Windows. . . . . . . 120
Checking Printer Status - Mac OS X. . . . . . . . . 120
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 121
Removing Jammed Paper from the Rear
Paper Feed. . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Removing Jammed Paper from the Output Tray 121
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 123
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 123
Several Sheets of Paper are Fed at a Time. . . . . . 124
No Paper Feeds. . . . . . . . . . . . . . . . . . . . . . . . 124
Paper Out Error Occurs. . . . . . . . . . . . . . . . . . 124
Power and Control Panel Problems. . . . . . . . . . . . 124
Power Does Not Turn On. . . . . . . . . . . . . . . . . 124
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 124
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 124
Cannot Print from a Computer. . . . . . . . . . . . . . . 124
When You Cannot Make Network Settings. . . . . . 125
Cannot Connect from Devices Even Though
Network Settings are No Problem. . . . . . . . . . . 125
Checking the SSID Connected to the Printer. . . 127
Checking the SSID for the Computer. . . . . . . . .127
Suddenly the Printer Cannot Print over a
Network Connection. . . . . . . . . . . . . . . . . . . . . . 128
Suddenly the Printer Cannot Print Using a USB
Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cannot Print from an iPhone or iPad. . . . . . . . . . 129
Printing is Paused. . . . . . . . . . . . . . . . . . . . . . . . 129
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 129
Printout is Scuffed or Color is Missing. . . . . . . .129
Banding or Unexpected Colors Appear. . . . . . . 130
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .130
Contents
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .131
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .131
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 132
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 132
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Colors Differ from What You See on the
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cannot Print Without Margins. . . . . . . . . . . . . 133
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .133
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 134
Printed Characters Are Incorrect or Garbled. . . 134
The Printed Image Is Inverted. . . . . . . . . . . . . . 134
Mosaic-Like Patterns in the Prints. . . . . . . . . . .134
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .135
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 135
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 135
The Printout Problem Could Not be Cleared. . . 135
Other Printing Problems. . . . . . . . . . . . . . . . . . . 136
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 136
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .136
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 136
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 137
Cannot Start Scanning when Using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .137
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 138
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . 138
The Image Quality Is Rough. . . . . . . . . . . . . . . 138
Offset Appears in the Background of Images. . . 138
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 138
Moiré Patterns (Web-Like Shadows) Appear. . . 139
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .139
Cannot Preview in Thumbnail. . . . . . . . . . . . . 139
Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . . 140
Cannot Solve Problems in the Scanned Image. . 140
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 141
Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 141
Scanning Stops when Scanning to PDF/
Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 141
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