Telephone Support; Optional Support Services - HP ProCurve 5308XL-48G Supplementary Manual

continue to be used if possible until the replacement unit arrives. This also allows for easy
scheduling for when the actual unit swap occurs on the network. An optional upgrade to on-site
replacement is also available in most parts of the world. Refer to the warranty statement that
ships with the product for more details on warranty coverage.
The ProCurve 5300xl Switch Series warranty is industry-leading.

Telephone Support

ProCurve provides free pre-sales and post-sales telephone support during normal business
hours to end users and ProCurve resellers through the ProCurve Customer Care Centers located
world-wide.

Optional Support Services

In addition to free support services such as the warranty and telephone support, ProCurve
offers an extensive range of fee-based support services to meet more specialized needs. The
following optional services are available for the ProCurve 5300xl Switch Series:
•
Onsite next business day
•
Onsite in 4 hours same business day
•
Onsite in 4 hours 24x7
•
6 hour call-to-repair
•
24x7 telephone support
Hewlett-Packard can also provide more broad-based services such as site surveys, installation
services, and actual management of the network, depending on customer needs.
More information can be found at
sales office.
http://www.procurve.com or by contacting a local ProCurve
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