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TBK vision TBK-NVR2100 Series User Manual

Network video recorder
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TBK-NVR2100 Network Video Recorder User Manual V2
User Manual
Network Video
Recorder
TBK-NVR2100 series
www.tbkvision.com
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  • Page 1 TBK-NVR2100 Network Video Recorder User Manual V2 User Manual Network Video Recorder TBK-NVR2100 series www.tbkvision.com...
  • Page 2 TBK-NVR2100 Network Video Recorder User Manual V2 User Manual About this Manual This Manual is applicable to Network Video Recorders from TBK-NVR2100 series. The Manual includes instructions for using and managing the product. Pictures, charts, images and all other information hereinafter are for description and explanation only.
  • Page 3 TBK-NVR2100 Network Video Recorder User Manual V2 are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 4 TBK-NVR2100 Network Video Recorder User Manual V2 Safety Instructions ⚫ Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user. ⚫ In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region.
  • Page 5 TBK-NVR2100 Network Video Recorder User Manual V2 Applicable Models This manual is applicable to the models listed in the following table. Series Model TBK-NVR2104 TBK-NVR2100 TBK-NVR2108 Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Provides additional information to emphasize or supplement...

  • Page 6: Product Key Features

    TBK-NVR2100 Network Video Recorder User Manual V2 Product Key Features General ⚫ Connectable to network cameras, network dome and encoders. ⚫ Connectable to the third-party network cameras via HIK, ONVIF, private RTSP protocols. ⚫ Connectable to the smart IP cameras. ⚫...
  • Page 7 TBK-NVR2100 Network Video Recorder User Manual V2 ⚫ Supports S.M.A.R.T. and bad sector detection. ⚫ HDD quota management; different capacity can be assigned to different channel. Recording and Playback ⚫ Holiday recording schedule configuration. Continuous and event video recording parameters. Multiple recording types: manual, continuous, alarm, motion, motion | alarm, motion &...
  • Page 8 TBK-NVR2100 Network Video Recorder User Manual V2 ⚫ Management and maintenance of backup devices. Alarm and Exception ⚫ Configurable arming time of alarm input/output. ⚫ Alarm for video loss, motion detection, VCA, video tampering, HDD full, HDD error, network disconnected, IP confliction, illegal login, abnormal record, etc.
  • Page 9 TBK-NVR2100 Network Video Recorder User Manual V2 ⚫ Remote viewing of the device status, system logs and alarm status. ⚫ Remote keyboard operation. ⚫ Remote locking and unlocking of control panel and mouse. ⚫ Remote HDD formatting and program upgrading. ⚫...

  • Page 10: Table Of Contents

    TBK-NVR2100 Network Video Recorder User Manual TABLE OF CONTENTS Product Key Features ....................6 Chapter 1 Introduction.................... 13 Front Panel ....................13 USB Mouse Operation ................14 Rear Panel ....................15 Chapter 2 Getting Started ................... 16 Device Startup and Activation ..............16 Using the Wizard for Basic Configuration ..........24 Adding and Connecting the IP Cameras ...........26 Chapter 3 Live View ....................
  • Page 11 TBK-NVR2100 Network Video Recorder User Manual V2 Managing Backup Devices ...............94 Chapter 8 Alarm Settings ..................95 Setting Motion Detection Alarm ..............95 Setting Sensor Alarms ................97 Detecting Video Loss Alarm ..............99 Detecting Video Tampering Alarm ............101 Line Crossing Detection Alarm ............... 102 Intrusion Detection Alarm ..............
  • Page 12 TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 14 Appendix ....................151 Glossary ....................151 Troubleshooting .................. 152 www.tbkvision.com...

  • Page 13: Chapter 1 Introduction

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 1 Introduction Front Panel Description of Front Panel No. Icon Description Indicator turns red when NVR is powered up. Indicator lights in red when data is being read from or written to HDD. Indicator blinks blue when network connection is functioning properly.

  • Page 14: Usb Mouse Operation

    TBK-NVR2100 Network Video Recorder User Manual V2 USB Mouse Operation A regular 3-button (Left/Right/Scroll-wheel) USB mouse can also be used with this NVR. To use a USB mouse: Plug USB mouse into one of the USB interfaces on the front panel of the NVR. The mouse should automatically be detected.

  • Page 15: Rear Panel

    TBK-NVR2100 Network Video Recorder User Manual V2 Rear Panel Description of Rear Panel Item Description Power Supply 12 VDC power supply. VGA Interface DB9 connector for VGA output. Display local video output and menu. HDMI Interface HDMI video output connector. USB Interface Universal Serial Bus (USB) ports for additional devices such as USB mouse and USB Hard Disk Drive...

  • Page 16: Chapter 2 Getting Started

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 2 Getting Started Device Startup and Activation Starting Up and Shutting Down the NVR Purpose: Proper startup and shutdown procedures are crucial to expanding the life of the NVR. Before you start: Check that the voltage of the extra power supply is the same with the NVR’s requirement, and the ground connection is working properly.
  • Page 17 TBK-NVR2100 Network Video Recorder User Manual V2 Shutdown Attention Rebooting the NVR In the Shutdown menu, you can also reboot the NVR. Go to Menu > Shutdown. Click Logout to lock the NVR or Reboot to reboot the NVR. Activating Your Device Purpose: For the first-time access, you need to activate the device by setting an admin password.
  • Page 18 TBK-NVR2100 Network Video Recorder User Manual V2 Click OK to save the password and activate the device. When the device is activated, the system pops up the message box to remind you to remember the password. And you can click Yes to continue to export the GUID file for the future password resetting.
  • Page 19 TBK-NVR2100 Network Video Recorder User Manual V2 Warning Using the Unlock Pattern for Login You can configure the unlock pattern for device login. Configuring the Unlock Pattern After the device is activated, you can enter the following interface to configure the device unlock pattern.
  • Page 20 TBK-NVR2100 Network Video Recorder User Manual V2 Draw the Pattern ⚫ Connect at least 4 dots to draw the pattern. ⚫ Each dot can be connected for once only. Step 2 Draw the same pattern again to confirm it. When the two patterns match, the pattern is configured successfully.
  • Page 21 TBK-NVR2100 Network Video Recorder User Manual V2 Re - set the Pattern Logging in via Unlock Pattern  Only the admin user has the permission to unlock the device.  Please configure the pattern first before unlocking. Please refer to Configuring the Unlock Pattern: Right click the mouse on the screen and select the menu to enter the interface as shown in Figure 2.8.
  • Page 22 TBK-NVR2100 Network Video Recorder User Manual V2  If you have drawn the wrong pattern for more than 5 times, the system will switch to the normal login mode automatically. Normal Login Dialog Box Login and Logout User Login Purpose: If NVR has logged out, you must login the device before operating the menu and other functions.
  • Page 23 TBK-NVR2100 Network Video Recorder User Manual V2 User Logout Purpose: After logging out, the monitor turns to the live view mode and if you want to do some operation, you need to enter user name and password tog in again. Go to Menu >...

  • Page 24: Using The Wizard For Basic Configuration

    TBK-NVR2100 Network Video Recorder User Manual V2 Reset Password Select the GUID file from the U-flash disk and click Import to import the file to the device. If you have imported the wrong GUID file for 7 times, you will be not allowed to reset the password for 30 minutes.
  • Page 25 TBK-NVR2100 Network Video Recorder User Manual V2 Start Wizard Interface Click Next to enter the IP Camera Management interface. ⚫ Automatically Add Cameras You can quickly add one or more IP cameras which are searched within the same network and have the same user name and password with the device. Start Wizard Interface www.tbkvision.com...

  • Page 26: Adding And Connecting The Ip Cameras

    TBK-NVR2100 Network Video Recorder User Manual V2 1) Click Add All. The device starts to automatically search and add the matched cameras. 2) Click OK when the cameras are added. ⚫ Manually Add Cameras 1) Click Search to search the online IP cameras within the same network. 2) Click Add to add the cameras which have the same user name and password with the device.
  • Page 27 TBK-NVR2100 Network Video Recorder User Manual V2 For the IP camera detected online in the same network segment, the Password status shows whether it is active or inactive. IP Camera Management Interface Click the inactive icon of the camera to enter the following interface to activate it. You can also select multiple cameras from the list and click One-touch Activate to activate the cameras in batch.
  • Page 28 TBK-NVR2100 Network Video Recorder User Manual V2 Set New Password Create New Password: If the admin password is not used, you must create the new password for the camera and confirm it. We highly recommend you create a strong password of your own choosing (Using a minimum of 8 characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters.) in order to increase the security of your product.
  • Page 29 TBK-NVR2100 Network Video Recorder User Manual V2 Adding IP Camera Interface The online cameras with same network segment will be detected and displayed in the camera list. Select the IP camera from the list and click the button to add the camera. Or you can click One-touch Adding to add all cameras (with the same login password) from the list.
  • Page 30 TBK-NVR2100 Network Video Recorder User Manual V2  OPTION 2: On the IP Camera Management interface, click Custom Adding to pop up the Add IP Camera (Custom) interface. Custom Adding IP C amera Interface You can edit the IP address, protocol, management port, and other information of the IP camera to be added.
  • Page 31 TBK-NVR2100 Network Video Recorder User Manual V2 Play the live video of the Advanced settings of the connected camera camera. Show the security status of camera Upgrade the connected IP active/inactive Security camera password strength (strong/medium/weak/risk) For the added IP cameras, the Security status shows the security level of the password of camera: strong password, weak password and risk password.
  • Page 32 TBK-NVR2100 Network Video Recorder User Manual V2 Editing the Connected IP Cameras and Configuring Customized Protocols After the adding of the IP cameras, the basic information of the camera lists in the page, you can configure the basic setting of the IP cameras. Editing the IP Camera Parameters Click the icon to edit the parameters;...
  • Page 33 TBK-NVR2100 Network Video Recorder User Manual V2 Editing the Advanced Parameters Drag the icon. horizontal scroll bar to the right side and click the Network Configuration of the Camera You can edit the network information and the password of the camera. Password Configuration of the Camera Click OK to save the settings and exit the interface.
  • Page 34 TBK-NVR2100 Network Video Recorder User Manual V2 Click Protocol in the custom adding IP camera interface to enter the protocol management interface. Protocol Management Interface There are 16 customized protocols provided in the system, you can edit the protocol name; and choose whether to enable the sub-stream. Choose the protocol type of transmission and choose the transfer protocols.
  • Page 35 TBK-NVR2100 Network Video Recorder User Manual V2 Protocol Setting Choose the protocols you just added to validate the connection of the network camera. www.tbkvision.com...

  • Page 36: Chapter 3 Live View

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 3 Live View Live View displays the video image getting from each camera in real time. Live View Status Icons In the live view mode, there are status icons at the upper-right of the screen for each channel, showing the status of the record and alarm in the channel, so that you can know whether the channel is recorded, or whether there are alarms occur as soon as possible.
  • Page 37 TBK-NVR2100 Network Video Recorder User Manual V2 Enter the main menu of the system by right clicking the Menu mouse. Switch to the single full screen by choosing channel number Single Screen from the dropdown list. Multi-screen Adjust the screen layout by choosing from the dropdown list. Previous Screen Switch to the previous screen.
  • Page 38 TBK-NVR2100 Network Video Recorder User Manual V2 Quick Setting Toolbar Description of Quick Setting Toolbar Icons Icon Description Icon Description Icon Description Enable/Disable Mute/Audio Instant Playback Manual Record Image PTZ Control Digital Zoom Settings Live View Face Detection Information Strategy Main/SubStream Close Instant Playback only shows the record in last five minutes.
  • Page 39 TBK-NVR2100 Network Video Recorder User Manual V2 Image Settings icon can be selected to enter the Image Settings menu. You can set the image parameters like brightness, contrast, saturation and hue. Image Settings - Customize Live View Strategy can be selected to set strategy, including Real-time, Balanced, Fluency.

  • Page 40: Adjusting Live View Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 Adjusting Live View Settings Purpose: Live View settings can be customized according to different needs. You can configure the output interface, dwell time for screen to be shown, mute or turning on the audio, the screen number for each channel, etc.
  • Page 41 TBK-NVR2100 Network Video Recorder User Manual V2 Live View - Camera Order 1) Select a View mode in . Up to 36-screen display is supported for 32-ch NVR. 2) Select the small window, and double-click on the channel number to display the channel on the window.

  • Page 42: Channel-Zero Encoding

    TBK-NVR2100 Network Video Recorder User Manual V2 Channel-zero Encoding Purpose: Sometimes you need to get a remote view of many channels in real time from web browser or CMS (Client Management System) software, in order to decrease the bandwidth requirement without affecting the image quality, channel-zero encoding is supported as an option for you.

  • Page 43: Chapter 4 Ptz Controls

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 4 PTZ Controls Configuring PTZ Settings Purpose: Follow the procedure to set the parameters for PTZ. The configuring of the PTZ parameters should be done before you control the PTZ camera. Go to Menu > Camera > PTZ. PTZ Settings Click PTZ Parameters to set the PTZ parameters.
  • Page 44 TBK-NVR2100 Network Video Recorder User Manual V2 Choose the camera for PTZ setting in the Camera dropdown list. Enter the parameters of the PTZ camera. All the parameters should be exactly the same as the PTZ camera parameters. Click Apply to save the settings. www.tbkvision.com...

  • Page 45: Setting Ptz Presets, Patrols & Patterns

    TBK-NVR2100 Network Video Recorder User Manual V2 Setting PTZ Presets, Patrols & Patterns Before you start: Please make sure that the presets, patrols and patterns should be supported by PTZ protocols. Customizing Presets Purpose: Follow the steps to set the Preset location which you want the PTZ camera to point to when an event takes place.
  • Page 46 TBK-NVR2100 Network Video Recorder User Manual V2 Or press the PTZ button on the front panel or click the PTZ Control icon in the quick setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.
  • Page 47 TBK-NVR2100 Network Video Recorder User Manual V2 Select patrol No. in the drop-down list of patrol. Click Set to add key points for the patrol. Key point Configuration Configure key point parameters, such as the key point No., duration of staying for one key point and speed of patrol.
  • Page 48 TBK-NVR2100 Network Video Recorder User Manual V2 PTZ Panel - General Select a patrol in the dropdown list and click the Call Patrol button to call it. You can click the Stop Patrol button to stop calling it. Customizing Patterns Purpose: Patterns can be set by recording the movement of the PTZ.
  • Page 49 TBK-NVR2100 Network Video Recorder User Manual V2 Follow the procedure to move the PTZ camera according to the predefined patterns. Click PTZ in the lower-right corner of the PTZ setting interface; Or press the PTZ button on the front panel or click the PTZ Control icon the quick setting bar, or select the PTZ option in the right-click menu to show the PTZ control panel.
  • Page 50 TBK-NVR2100 Network Video Recorder User Manual V2 PTZ Settings Use the directional button to wheel the camera to the location where you want to set the limit, and click the Left Limit or Right Limit button to link the location to the corresponding limit.
  • Page 51 TBK-NVR2100 Network Video Recorder User Manual V2 PTZ Panel - One - touch Click Linear Scan to start the linear scan and click the Linear Scan button again to stop it. You can click Restore to clear the defined left limit and right limit data and the dome needs to reboot to make settings take effect.
  • Page 52 TBK-NVR2100 Network Video Recorder User Manual V2 There are 3 one-touch park types selectable, click the corresponding button to activate the park action. Park (Quick Patrol): The dome starts patrol from the predefined preset 1 to preset 32 in order after the park time. The undefined preset will be skipped. Park (Patrol 1): The dome starts move according to the predefined patrol 1 path after the park time.
  • Page 53 TBK-NVR2100 Network Video Recorder User Manual V2 Description of the PTZ panel icons Icon Icon Description Icon Description Description Direction button and the auto- Zoom+, Focus+, Zoom-, Focus-, cycle button Iris+ Iris- The speed of the Light on/off Wiper on/off movement Image 3D-Zoom...

  • Page 54: Chapter 5 Recording Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 5 Recording Settings Configuring Parameters Purpose: By configuring the parameters you can define the parameters which affect the image quality, such as the transmission stream type, the resolution and so on. Before you start: Make sure that the HDD has already been installed.
  • Page 55 TBK-NVR2100 Network Video Recorder User Manual V2 Mode, Max. Bitrate(Kbps) and Max. Bitrate Range Recommend are not configurable. Enabling it helps to ensure the high video quality with a lowered bitrate. The function is only available for IP cameras which support H.264+ stream. 2) Click the More Settings button to set the advanced parameters for recording and then click OK button to finish editing.

  • Page 56: Configuring Recording Schedule

    TBK-NVR2100 Network Video Recorder User Manual V2 You can enable the ANR (Automatic Network Replenishment) function via the web browser (Configuration > Storage > Schedule Settings > Advanced) to save the video files in the IP camera when the network is disconnected, and synchronize the files to the NVR when the network is resumed.
  • Page 57 TBK-NVR2100 Network Video Recorder User Manual V2 Record Schedule Different recording types are marked in different color icons. ⚫ Continuous: scheduled recording. ⚫ Event: recording triggered by all event triggered alarm. ⚫ Motion: recording triggered by motion detection. ⚫ Alarm: recording triggered by alarm. ⚫...
  • Page 58 TBK-NVR2100 Network Video Recorder User Manual V2 You can click the button to set the accurate time of the schedule. To schedule an all-day recording, check the checkbox after the All Day item. Edit Schedule To arrange other schedule, leave the All Day checkbox blank and set the Start/End time.

  • Page 59: Configuring Motion Detection Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 Draw the Schedule Click Apply to validate the settings. (Optional) If the settings can also be used to other channels, click Copy, and then choose the channel to which you want to copy. Click Apply to save the settings.
  • Page 60 TBK-NVR2100 Network Video Recorder User Manual V2 Motion Detection Configure Motion Detection Choose camera you want to configure. 2) Check the checkbox after Enable Motion Detection. 3) Drag and draw the area for motion detection by mouse. If you want to set the motion detection for all the area shot by the camera, click Full Screen.

  • Page 61: Configuring Alarm Triggered Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 Motion Detection Handling 5) Select the channels which you want the motion detection event to trigger recording. 6) Click Apply to save the settings. 7) Click OK to back to the upper level menu. 8) Exit the Motion Detection menu.
  • Page 62 TBK-NVR2100 Network Video Recorder User Manual V2 Click Alarm Input tab and set the alarm parameters . Alarm Settings - Alarm Input Select Alarm Input number and configure alarm parameters. 2) Choose N.O (normally open) or N.C (normally closed) for alarm type. 3) Check the checkbox for Enable.

  • Page 63: Configuring Vca Event Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 Copy Alarm Input Edit the Alarm triggered record in the Record Schedule setting interface. For the detailed information of schedule configuration, see Chapter 5.2 Configuring Recording Schedule. Configuring VCA Event Recording Purpose: You can configure the recording triggered by the line crossing detection and intrusion detection alarm events.

  • Page 64: Manual Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 Click the icon to configure the alarm linkage actions for the VCA events. Select Trigger Channel tab and select one or more channels which will start to record when VCA alarm is triggered. 2) Click Apply to save the settings Set Trigger Camera of VCA Alarm The PTZ Linking function is only vailable for the VCA settings of IP cameras.

  • Page 65: Configuring Holiday Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 2) Click the status button before camera number to change Disable manual record. Click the status button to change Green icon means that the channel is configured the record schedule. After rebooting, all the manual records enabled will be canceled. Configuring Holiday Recording Purpose: Follow the steps to configure the record schedule on holiday for that year.

  • Page 66: Configuring Redundant Recording

    TBK-NVR2100 Network Video Recorder User Manual V2 Click to enter the Edit interface. Edit Holiday Settings 2) Check the checkbox after Enable Holiday. 3) Select Mode from the dropdown list. 4) There are three different modes for the date format to configure holiday schedule.
  • Page 67 TBK-NVR2100 Network Video Recorder User Manual V2 HDD General - Editing Click Apply to save the settings. Click OK to back to the upper level menu. You must set the Storage mode in the HDD advanced settings to Group before you set the HDD property to Redundant.

  • Page 68: Files Protection

    TBK-NVR2100 Network Video Recorder User Manual V2 Files Protection Purpose: You can lock the recording files or set the HDD property to Read-only to protect the record files from being overwritten. Locking the Recording Files Lock File when Playback Go to Menu> Playback. Check the checkbox of channel(s) in the channel list and then double-click to select a date on the calendar.
  • Page 69 TBK-NVR2100 Network Video Recorder User Manual V2 In the File Locked F ile Management to change it to Management interface, you can also click to unlock the file and the file is not protected. Lock File when Export Go to Menu > Export. Export Select the channels you want to investigate by checking the checkbox to Configure the record type, file type start/end time.
  • Page 70 TBK-NVR2100 Network Video Recorder User Manual V2 Export - Search Result Protect the record files. Find the record files you want to protect, and then click the icon which will turn to indicating that the file is locked. The record files of which the recording is still not completed cannot be locked.
  • Page 71 TBK-NVR2100 Network Video Recorder User Manual V2 HDD General - Editing Set the HDD property to Read-only. Click OK to save settings and back to the upper level menu. ⚫ You cannot save any files in a Read-only HDD. If you want to save files in the HDD, change the property to R/W.

  • Page 72: Chapter 6 Playback

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 6 Playback Playing Back Record Files Instant Playback Purpose: Play back the recorded video files of a specific channel in the live view mode. Channel switch is supported. Instant playback by channel Choose a channel in live view mode and click the button in the quick setting toolbar.
  • Page 73 TBK-NVR2100 Network Video Recorder User Manual V2 Right - click Menu under Live View Pressing numerical buttons will switch playback to the corresponding channels during playback process. Playback by Time Purpose: Play back video files recorded in specified time duration. Multi-channel simultaneous playback and channel switch are supported.
  • Page 74 TBK-NVR2100 Network Video Recorder User Manual V2 If there are record files for that camera in that day, in the calendar, the icon for that day is displayed in different colors for different recording types: blue for continuous recording and red for event recording. Click to start playing the continuous recorded files.
  • Page 75 TBK-NVR2100 Network Video Recorder User Manual V2 Smart Draw quadrilateral Search the matched for the motion Search video detection Set full screen for Draw line for the line motion detection crossing detection Draw quadrilateral Filter video files by for the intrusion setting the target detection characters...
  • Page 76 TBK-NVR2100 Network Video Recorder User Manual V2 Time Bar Play the time bar in Play the time bar in 2 Scaling 1 hour hours Play the time bar in Play the time bar in 6 hours 24 hours Please refer to the Chapter 3.2.4 Fisheye Expansion for the description and operation of the fisheye expansion.
  • Page 77 TBK-NVR2100 Network Video Recorder User Manual V2 Playback by Smart Search Click to switch to the playback by smart search. Set the rules and areas for smart search of line crossing detection, intrusion detection or motion detection event triggered recording. Motion Detection Click , and then hold the mouse on the image to draw the mouse to set the...
  • Page 78 TBK-NVR2100 Network Video Recorder User Manual V2 Set Result Filter Playing Back by Event Search Purpose: Play back record files on one or several channels searched out by event type (e.g., alarm input, motion detection and VCA). Go to Menu>Playback. Select the Event in the drop-down list on the top-left side.
  • Page 79 TBK-NVR2100 Network Video Recorder User Manual V2 For configuring the VCA recording, please refer to Chapter 5.5 Configuring VCA Event Recording and Capture; and for details of VCA detection types, please refer to Chapter 9 VCA Alarm. Select the camera (s) for searching, and set the Start time and End time. Click Search to get the search result information.
  • Page 80 TBK-NVR2100 Network Video Recorder User Manual V2 6.1 for the description of buttons on the toolbar. Playing Back by Tag Purpose: Video tag allows you to record related information like people and location of a certain time point during playback. You can use video tag(s) to search for record files and position time point.
  • Page 81 TBK-NVR2100 Network Video Recorder User Manual V2 Tag Management Interface Playing back by Tag Select Tag from the drop-down list in the Playback interface. Choose channels, edit start time and end time, and then click Search to enter Search Result interface. Interface of Playback by Tag You can enter keyword in the textbox to search the tag on your...
  • Page 82 TBK-NVR2100 Network Video Recorder User Manual V2 Interface of Playback by Tag Pre-play and post-play can be configured. You can click to select the previous or next tag. Please refer to Table 6.1 for the description of buttons on the toolbar. Playing Back by System Logs Purpose: Play back record file(s) associated with channels after searching system logs.
  • Page 83 TBK-NVR2100 Network Video Recorder User Manual V2 System Log Search Interface Choose a log with record file and click to enter Playback interface. If there is no record file at the time point of the log, the message box “No result found”...
  • Page 84 TBK-NVR2100 Network Video Recorder User Manual V2 Result of System Log Search Playback interface. The toolbar in the bottom part of Playback interface can be used to control playing process. Interface of Playback by Log Playing Back External File Purpose: Perform the following steps to look up and play back files in the external devices.
  • Page 85 TBK-NVR2100 Network Video Recorder User Manual V2 Select to play back it. And you can adjust the playback speed by click Interface of External File Playback clicking Playing Back by Sub-periods Purpose: The video files can be played in multiple sub-periods simultaneously on the screens. Go to Menu >...

  • Page 86: Auxiliary Functions Of Playback

    TBK-NVR2100 Network Video Recorder User Manual V2 Select the Split-screen Number from the dropdown list. Up to 16 screens are configurable. 07 - 05 - 2016 Tue 00 : 28 : 32 07 - 05 - 2016 Tue 08 : 07 : 37 07 - 05 - 2016 Tue 08 : 07 : 37 07 - 05 - 2016 Tue 12 : 11 : 04 Interface of Sub - periods Playback...
  • Page 87 TBK-NVR2100 Network Video Recorder User Manual V2 ⚫ If you choose reverse playback of the record file: click button until the speed changes to Single frame and one click on the playback screen represents reverse playback of one frame. It is also feasible to use button in toolbar.
  • Page 88 TBK-NVR2100 Network Video Recorder User Manual V2 Use the mouse to hold and drag through the playing time bar to fast view the video files. Release the mouse to the required time point to enter the full-screen playback. The fast view is supported only in the 1X single-camera playback mode. Digital Zoom Click the on the playback control bar to enter Digital Zoom interface.
  • Page 89 TBK-NVR2100 Network Video Recorder User Manual V2 on the toolbar to enter the file management interface. Click File Management You can view the saved video clip, lock/unlock the files and edit the tags which you added in the playback mode. If required, select the items and click Export All or Export to export the clips/files/tags to local storage device.

  • Page 90: Chapter 7 Backup

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 7 Backup Backing up Record Files Backing up by Normal Video Search Purpose: The record files can be backup to various devices, such as USB devices (USB flash drives, USB HDDs, USB writer), SATA writer and e-SATA HDD. Backup using USB flash drives and USB HDDs Go to Menu>Export>Normal.
  • Page 91 TBK-NVR2100 Network Video Recorder User Manual V2 Result of Normal Video Search for Backup Export the video files or picture files. Click Export All to export all the files. Or you can select recording files you want to back up, and click Export to enter Export interface.
  • Page 92 TBK-NVR2100 Network Video Recorder User Manual V2 Stay in the Exporting interface until all record files are exported with pop-up message box “Export finished”. Export Finished The backup of video files using USB writer or SATA writer has the same operating instructions.
  • Page 93 TBK-NVR2100 Network Video Recorder User Manual V2 Result of Event Search Export the video files. Please refer to step5 of Chapter 7.1.1 Backing up by Normal Video Search for details. Backing up Video Clips Purpose: You may also select video clips in playback mode to export directly during Playback, using USB devices (USB flash drives, USB HDDs, USB writer), SATA writer.

  • Page 94: Managing Backup Devices

    TBK-NVR2100 Network Video Recorder User Manual V2 Export the video clips in playback. Please refer to step5 of Chapter 7.1.1 Backing up by Normal Video Search for details. Managing Backup Devices Management of USB flash drives, USB HDDs and eSATA HDDs Enter the Export interface.

  • Page 95: Chapter 8 Alarm Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 8 Alarm Settings Setting Motion Detection Alarm Go to Menu > Camera > Motion to enter Motion Detection interface of Camera Management and choose a camera you want to set up motion detection. Set up detection area and sensitivity.
  • Page 96 TBK-NVR2100 Network Video Recorder User Manual V2 Set Trigger Camera of Motion Detection Set up arming schedule of the channel. 1) Select Arming Schedule tab to set the arming schedule of handling actions for the motion detection. 2) Choose one day of a week and up to eight time periods can be set within each day.

  • Page 97: Setting Sensor Alarms

    TBK-NVR2100 Network Video Recorder User Manual V2 Setting Sensor Alarms Purpose: Set the handling action of an external sensor alarm. Go to Menu> Configuration > Alarm. Select Alarm Input tab to enter Alarm Input Settings interface. Alarm Status Interface of System Configuration Set up the handling action of the selected alarm input.
  • Page 98 TBK-NVR2100 Network Video Recorder User Manual V2 Select Trigger Channel tab and select one or more channels which will start to record or become full-screen monitoring when an external alarm is input, and click Apply to save the settings. Select Arming Schedule to set the arming schedule of handling actions. Set Arming Schedule of Alarm Input Choose one day of a week and Max.

  • Page 99: Detecting Video Loss Alarm

    TBK-NVR2100 Network Video Recorder User Manual V2 Set PTZ Linking of Alarm Input If you want to set handling action of another alarm input, repeat the above steps. Or you can click the Copy button on the Alarm Input Setup interface and check the checkbox of alarm inputs to copy the settings to them.
  • Page 100 TBK-NVR2100 Network Video Recorder User Manual V2 Video Loss Setup Interface Set up handling action of video loss. Check the checkbox of “Enable Video Loss Alarm”, and click button to set up handling action of video loss. Set up arming schedule of the handling actions. Select Arming Schedule tab to set the channel’s arming schedule.

  • Page 101: Detecting Video Tampering Alarm

    TBK-NVR2100 Network Video Recorder User Manual V2 Detecting Video Tampering Alarm Purpose: Trigger alarm when the lens is covered and take alarm response action(s). Go to Menu> Camera > Video Tampering to enter Video Tampering interface of Camera Management and select a channel you want to detect video tampering. Video Tamper ing Setup Interface Set the video tampering handling action of the channel.

  • Page 102: Line Crossing Detection Alarm

    TBK-NVR2100 Network Video Recorder User Manual V2 Set Arming Schedule of Video Tampering Select Linkage Action to set up alarm response actions of video tampering alarm (please refer to Chapter 8.8 Setting Alarm Response Actions). Click OK to complete the video tampering settings of the channel. Line Crossing Detection Alarm Purpose: This function can be used for detecting people, vehicles and objects cross a set...
  • Page 103 TBK-NVR2100 Network Video Recorder User Manual V2 Set Line Crossing Detection Rules and set two points in the preview window to draw a virtual line . 2) Click-and-drag the slider to set the detection sensitivity. Sensitivity: Range [1-100]. The higher the value is, the more easily the detection alarm can be triggered.

  • Page 104: Intrusion Detection Alarm

    TBK-NVR2100 Network Video Recorder User Manual V2 Click Apply to activate the settings. Intrusion Detection Alarm Purpose: Intrusion detection function detects people, vehicle or other objects which enter and loiter in a pre-defined virtual region, and some certain actions can be taken when the alarm is triggered.
  • Page 105 TBK-NVR2100 Network Video Recorder User Manual V2 8) Click-OK to save the rule settings and back to the line crossing detection settings interface. Click and draw a quadrilateral in the preview window by specifying four vertexes of the detection region, and right click to complete drawing. Only one region can be configured.

  • Page 106: Handling Exceptions Alarm

    TBK-NVR2100 Network Video Recorder User Manual V2 Handling Exceptions Alarm Purpose: Exception settings refer to the handling action of various exceptions, e.g. ⚫ HDD Full: The HDD is full. ⚫ HDD Error: Writing HDD error or unformatted HDD. ⚫ Network Disconnected: Disconnected network cable. ⚫...
  • Page 107 TBK-NVR2100 Network Video Recorder User Manual V2 Event Hint Settings Interface Click the to set the type of event to be displayed on the image. Event Hint Settings Interface Check Enable Event Hint. Click the OK button to finish settings. Full Screen Monitoring When an alarm is triggered, the local monitor (VGA and HDMI monitor) display in...
  • Page 108 TBK-NVR2100 Network Video Recorder User Manual V2 Sends an exception or alarm signal to remote alarm host when an event occurs. The alarm host refers to the PC installed with Remote Client. The alarm signal will be transmitted automatically at detection mode when remote alarm host is configured.
  • Page 109 TBK-NVR2100 Network Video Recorder User Manual V2 Set Arming Schedule of Alarm Output Repeat the above steps to set up arming schedule of other days of a week. You can also use Copy button to copy an arming schedule to other days. Click OK to complete the video tampering settings of the alarm output No.

  • Page 110: Triggering Or Clearing Alarm Output Manually

    TBK-NVR2100 Network Video Recorder User Manual V2 Triggering or Clearing Alarm Output Manually Purpose: Sensor alarm can be triggered or cleared manually. If “Manually Clear” is selected in the dropdown list of dwell time of an alarm output, the alarm can be cleared only by clicking Clear button in the following interface.

  • Page 111: Chapter 9 Network Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 9 Network Settings Configuring General Settings Purpose: Network settings must be properly configured before you operate NVR over network. Go to Menu > Configuration > Network > General. Network Settings Configure the following settings: Working Mode, NIC Type, IPv4 Address, IPv4 Gateway, MTU and DNS Server.
  • Page 112 TBK-NVR2100 Network Video Recorder User Manual V2 P2P service enables TBK Supervision mobile phone application and the service platform page (cloud.tbkvision.com) to access and manage your connected NVR, providing a convenient remote access to the surveillance system. Previously access the page http://p2p.tbkvision.com/ and click on “Register”...
  • Page 113 TBK-NVR2100 Network Video Recorder User Manual V2 2) Check the checkbox of The P2P service will require internet access. Please read Service Terms and Privacy Statement before enabling the service. 3) Scan the QR code on the interface to read the Service Terms and the Privacy Statement.
  • Page 114 TBK-NVR2100 Network Video Recorder User Manual V2 Please refer to the help file on the official website (www.tbkvision.com) and the TBK Supervision Mobile Client User Manual for adding the device to TBK Supervision P2P service and more operation instructions. After configuration, you can access and manage the NVR by your mobile phone on which the TBK Supervision application is installed or by the website (cloud.tbkvision.com).
  • Page 115 TBK-NVR2100 Network Video Recorder User Manual V2 PeanutHull Settings Interface NO-IP: Enter the account information in the corresponding fields. Refer to the DynDNS settings. 1) Enter Server Address for NO-IP. 2) In the NVR Domain Name text field, enter the domain obtained from the NO-IP website (www.no-ip.com).
  • Page 116 TBK-NVR2100 Network Video Recorder User Manual V2 Refer to the user manual of the FTP server to set the FTP server on your PC and put the firmware file into the directory as required. Go to Menu > Configuration > Network. NTP Settings Interface Select NTP to enter the NTP Settings interface, as shown in Figure 9-9.
  • Page 117 TBK-NVR2100 Network Video Recorder User Manual V2 More Settings Interface Select the More Settings tab to enter the More Settings interface. Configure the remote alarm host, server port, HTTP port, multicast, RTSP port. Alarm Host IP/Port: With a remote alarm host configured, the device will send the alarm event or exception message to the host when an alarm is triggered.
  • Page 118 TBK-NVR2100 Network Video Recorder User Manual V2 Configure More Settings Click the Apply button to save and exit the interface. Configuring Email Purpose: The system can be configured to send an Email notification to all designated users if an alarm event is detected, etc., an alarm or motion event is detected or the administrator password is changed.
  • Page 119 TBK-NVR2100 Network Video Recorder User Manual V2 Email Settings Interface Configure the following Email settings: Enable Server Authentication (optional): Check the checkbox to enable the server authentication feature. User Name: The user account of sender’s Email for SMTP server authentication. Password: The password of sender’s Email for SMTP server authentication.
  • Page 120 TBK-NVR2100 Network Video Recorder User Manual V2 Universal Plug and Play (UPnP™) can permit the device seamlessly discover the presence of other network devices on the network and establish functional network services for data sharing, communications, etc. You can use the UPnP™ function to enable the fast connection of the device to the WAN via a router without port mapping.
  • Page 121 TBK-NVR2100 Network Video Recorder User Manual V2 If you select Manual as the mapping type, you can edit the external port on your demand by clicking to activate the External Port Settings dialog box. 4) Select Manual in the drop-down list of Mapping Type. 5) Click to activate the External Port Settings dialog box.
  • Page 122 TBK-NVR2100 Network Video Recorder User Manual V2 Make sure the router support the configuration of internal port and external port in the interface of Forwarding. Go to Menu > Configuration > Network. Select NAT to enter the port mapping interface. Leave the Enable UPnP checkbox unchecked.

  • Page 123: Configuring Network Detection

    TBK-NVR2100 Network Video Recorder User Manual V2 The above virtual server setting interface is for reference only, it may be different due to different router manufactures. Please contact the manufacture of router if you have any problems with setting virtual server. Checking Network Traffic Purpose: You can check the network traffic to obtain real-time information of NVR such as...
  • Page 124 TBK-NVR2100 Network Video Recorder User Manual V2 Network Detection Interface Enter the destination address in the text field of Destination Address. Click Test to start testing network delay and packet loss. The testing result pops up on the window. If the testing is failed, the error message box will pop up as well. Exporting Network Packet Purpose: By connecting the NVR to network, the captured network data packet can be...
  • Page 125 TBK-NVR2100 Network Video Recorder User Manual V2 Packet Export Attention Up to 1M data can be exported each time. Checking the Network Status Purpose: You can also check the network status and quick set the network parameters in this interface. Click Status on the lower- right corner of the page.
  • Page 126 TBK-NVR2100 Network Video Recorder User Manual V2 Checking Network Statistics Purpose: You can check the network status to obtain the real-time information of NVR. Go to Menu > Maintenance > Net Detect. Choose Network Stat. Network Stat. Interface Check the bandwidth of IP Camera, bandwidth of Remote Live View, bandwidth of Remote Playback, bandwidth of Net Receive Idle and bandwidth of Net Send Idle.

  • Page 127: Chapter 10 Hdd Management

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 10 HDD Management Initializing HDDs Purpose: A newly installed hard disk drive (HDD) must be initialized before use. Option 1: Initialize HDD from Startup Wizard When the device starts up, the Setup Wizard can guide you to configure some basic settings.

  • Page 128: Configuring Quota Mode

    TBK-NVR2100 Network Video Recorder User Manual V2 Confirm Initialization Select OK to start initialization. Status changes to Initializing After the HDD has been initialized, the status of the HDD will change from Uninitialized to Normal. HDD Status Changes to Normal Initializing the HDD will erase all data on it.
  • Page 129 TBK-NVR2100 Network Video Recorder User Manual V2 Storage Mode Settings Interface Select a camera for which you want to configure quota. Enter the storage capacity in the text fields of Max. Record Capacity (GB). You can copy the quota settings of the current camera to other cameras if required.

  • Page 130: Hdd Detection

    TBK-NVR2100 Network Video Recorder User Manual V2 HDD Detection Purpose: The device provides the HDD detection function such as the adopting of the S.M.A.R.T. and the Bad Sector Detection technique. The S.M.A.R.T. (Self-Monitoring, Analysis and Reporting Technology) is a monitoring system for HDD to detect and report on various indicators of reliability in the hopes of anticipating failures.
  • Page 131 TBK-NVR2100 Network Video Recorder User Manual V2 Select the HDD No. in the dropdown list you want to configure, and choose All Detection or Key Area Detection as the detection type. Click Detect to start the detection. Bad Sector Detection And you can click Error info button to see the detailed damage information.

  • Page 132: Configuring Hdd Error Alarms

    TBK-NVR2100 Network Video Recorder User Manual V2 Configuring HDD Error Alarms Purpose: You can configure the HDD error alarms when the HDD status is Uninitialized or Abnormal. Go to Menu > Configuration > Exceptions. Select the Exception Type to HDD Error from the dropdown list. Click the checkbox(s) below to select the HDD error alarm type (s), as shown in Figure 10-10.

  • Page 133: Chapter 11 Camera Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 11 Camera Settings Configuring OSD Settings Purpose: You can configure the OSD (On-screen Display) settings for the camera, including date /time, camera name, etc. GO to Menu > Camera > OSD. Select the camera to configure OSD settings. Edit the Camera Name in the text field.

  • Page 134: Configuring Video Parameters

    TBK-NVR2100 Network Video Recorder User Manual V2 Click the checkbox of Enable Privacy Mask to enable this feature. Privacy Mask Settings Interface Use the mouse to draw a zone on the window. The zones will be marked with different frame colors. Up to 4 privacy masks zones can be configured and the size of each area can be adjusted.
  • Page 135 TBK-NVR2100 Network Video Recorder User Manual V2 Go to Menu > Camera > Image . Image Settings Interface Select the camera to set image parameters. Adjust the slider or click on the up/down arrow to set the value of the brightness, contrast or saturation.

  • Page 136: Chapter 12 Device Management And Maintenance

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 12 Device Management and Maintenance Viewing System Information Go to Menu > Maintenance > System Info. You can click the Device Info, Camera, Record, Alarm, Network and HDD tabs to view the system information of the device. XXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX...
  • Page 137 TBK-NVR2100 Network Video Recorder User Manual V2 Log Search Interface Set the log search conditions to refine your search, including the Start Time, End Time, Major Type and Minor Type. Click Search to start search log files. The matched log files will be displayed on the list shown below. Log Search Results Up to 2000 log files can be displayed each time.
  • Page 138 TBK-NVR2100 Network Video Recorder User Manual V2 You can click the button of each log or double click it to view its detailed information, as shown in Figure 12-4. And you can also click the button to view the related video files if available. Log Details If you want to export the log files, click the Export button on the Search Result interface to enter the Export menu, as shown in Figure 12-5.

  • Page 139: Importing/Exporting Configuration Files

    TBK-NVR2100 Network Video Recorder User Manual V2 Importing/Exporting Configuration Files Purpose: The configuration files of the NVR can be exported to local device for backup; and the configuration files of one NVR can be imported to multiple NVR devices if they are to be configured with the same parameters.
  • Page 140 TBK-NVR2100 Network Video Recorder User Manual V2 Upgrading by Local Backup Device Connect your NVR with a local backup device where the update firmware file is located. Go to Menu > Maintenance > Upgrade. Click the Local Upgrade tab to enter the local upgrade menu, as shown in Figure 12-7.

  • Page 141: Restoring Default Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 enter the local upgrade interface, as shown in Figure 12-8. Enter the FTP Server Address in the text field. Click Upgrade to start upgrading. After the upgrading is complete, reboot the NVR to activate the new firmware. Restoring Default Settings Go to Menu >...

  • Page 142: Chapter 13 Others

    TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 13 Others Configuring General Settings Purpose: You can configure the BNC output standard, VGA output resolution, mouse pointer speed through the Menu > Configuration > General interface. Go to Menu >Configuration> General。 General Settings Interface Select the General tab.

  • Page 143: Configuring Dst Settings

    TBK-NVR2100 Network Video Recorder User Manual V2 System Date: Select the system date. System Time: Select the system time. Mouse Pointer Speed: Set the speed of mouse pointer; 4 levels are configurable. Enable Wizard: Enable/disable the Wizard when the device starts up. Enable Password: Enable/disable the use of the login password.

  • Page 144: Managing User Accounts

    TBK-NVR2100 Network Video Recorder User Manual V2 Auto Logout: Set timeout time for menu inactivity. E.g., when the timeout time is set to 5 Minutes, then the system will exit from the current operation menu to live view screen after 5 minutes of menu inactivity. Menu Output Mode: You can choose the menu display on different video output.
  • Page 145 TBK-NVR2100 Network Video Recorder User Manual V2 Add User Menu Enter the information for new user, including User Name, Admin Password, Password, Confirm, Level and User’s MAC Address. Password: Set the password for the user account. We highly recommend you create a strong password of your own choosing (Using a minimum of 8 characters, including at least three of the following categories: upper case letters, lower case letters, numbers, and special characters.) in order to increase the security of your product.
  • Page 146 TBK-NVR2100 Network Video Recorder User Manual V2 Figure 1. 2 Added User Listed in User Management Interface Select the user from the list and then click the button to enter the Permission settings interface. User Permission Settings Interface Set the operating permission of Local Configuration, Remote Configuration and Camera Configuration for the user.
  • Page 147 TBK-NVR2100 Network Video Recorder User Manual V2 ⚫ Remote Parameters Settings: Remotely configuring parameters, restoring factory default parameters and importing/exporting configuration files. ⚫ Remote Camera Management: Remote adding, deleting and editing of the IP cameras. ⚫ Remote Serial Port Control: Configuring settings for RS-232 and RS-485 ports. ⚫...
  • Page 148 TBK-NVR2100 Network Video Recorder User Manual V2 Figure 1. 3 User List Click to delete the selected user account. Editing a User For the added user accounts, you can edit the parameters. Go to Menu > Configuration > User. Select the user to be edited from the list, as shown in Figure 1. 3. to enter the Edit User interface.
  • Page 149 TBK-NVR2100 Network Video Recorder User Manual V2 Edit User ( admin ) Edit the corresponding parameters. ⚫ Operator and Guest You can edit the user information, including user name, password, permission level and MAC address. Check the checkbox of Change Password if you want to change the password, and input the new password in the text field of Password and Confirm.
  • Page 150 TBK-NVR2100 Network Video Recorder User Manual V2 Please refer to Chapter 2.3.1 Configuring the Unlock Pattern for detailed instructions. Set Unlock Patter for Admin User Click of Export GUID to enter the reset password interface to export the GUID file for the admin user account. When the admin password is changed, you can re-export the GUID file to the connected U-flash disk for the future password resetting.
  • Page 151 TBK-NVR2100 Network Video Recorder User Manual V2 Chapter 14 Appendix Glossary ⚫ Dual Stream: Dual stream is a technology used to record high resolution video locally while transmitting a lower resolution stream over the network. The two streams are generated by the DVR, with the main stream having a maximum resolution of 4CIF and the sub-stream having a maximum resolution of CIF.
  • Page 152 TBK-NVR2100 Network Video Recorder User Manual V2 Troubleshooting No image displayed on the monitor after starting up normally. Possible Reasons a) No VGA or HDMI connections. b) Connection cable is damaged. c) Input mode of the monitor is incorrect. Verify the device is connected with the monitor via HDMI or VGA cable.
  • Page 153 TBK-NVR2100 Network Video Recorder User Manual V2 Exceptions”, and uncheck the Audible Warning checkbox of “HDD Error”. Verify the HDD is initialized. 1) Select “Menu>HDD>General”. 2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding HDD and click the “Init” button. Verify the HDD is detected or is in good condition.
  • Page 154 TBK-NVR2100 Network Video Recorder User Manual V2 Verify the whether the bandwidth is enough. Select “Menu >Maintenance > Net Detect > Network Stat.”. 2) Check the usage of the access bandwidth, and see if the total bandwidth has reached its limit. Check if the fault is solved by the step 1 to step 3.
  • Page 155 TBK-NVR2100 Network Video Recorder User Manual V2 Check the brand, model of the switch connecting IP camera and NVR, and contact with the manufacturer of the switch to check if it has the function of flow control. If so, please turn it down. Check if the fault is solved by the step 1 to step 4.
  • Page 156 TBK-NVR2100 Network Video Recorder User Manual V2 a) Poor network between NVR and IP camera, and there exists packet loss during the transmission. b) The frame rate has not reached the real-time frame rate. Verify the network between NVR and IP camera is connected. 1) When image is stuck, connect the RS-232 ports on PC and the rear panel of NVR with the RS-232 cable.
  • Page 157 TBK-NVR2100 Network Video Recorder User Manual V2 Simultaneously press Ctrl and C to exit the ping command. Verify the network between NVR and PC is connected. 1) Open the cmd window in the Start menu, or you can press “windows+R” shortcut key to open it.
  • Page 158 TBK-NVR2100 Network Video Recorder User Manual V2 Possible Reasons: a) Cable between the pickup and IP camera is not connected well; impedance mismatches or incompatible. b) The stream type is not set as “Video & Audio”. c) The encoding standard is not supported with NVR. Verify the cable between the pickup and IP camera is connected well;...
  • Page 159 TBK-NVR2100 Network Video Recorder User Manual V2 2) Open the Super Terminal, and execute the command of “ping 192.168.0.0 – l 1472 –f” (the IP address may change according to the real condition), and check if there exists packet loss. Simultaneously press the Ctrl and C to exit the ping command.
  • Page 160 TBK-NVR2100 Network Video Recorder User Manual V2 Select “Menu > HDD > General” to view the HDD status, and verify the HDD is detected and can be read and written normally. Check if the fault is solved by the above steps. If it is solved, finish the process.
  • Page 161 TBK-NVR2100 Network Video Recorder User Manual V2 www.tbkvision.com...

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