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Symptoms
I can't connect to the
appliance in the LG
ThinQ app.
I can't register the
appliance in the LG
ThinQ app.
The particles
concentration levels
are different between
the appliance and the
LG ThinQ app.
42
Cause
is the power plug
unplugged from the
outlet?
is the wireless router
connected with the
appliance not working?
is the appliance too far
away from the wireless
router?
is your wireless router
working properly?
Are you looking at the
same particles?
Solution
• Plug in the power cord of the
appliance.
• Power off the wireless router
and on again.
• Check if there is an Internet
connection problem with the
router.
• Move the wireless router near
the appliance.
• Some carriers provide routers
that are available to their
members only. If you have an
outdated model, contact your
carrier to have it replaced with
a newer one.
• Make sure that the levels
of the PM1.0/PM2.5/PM10
are displayed consistently
between the lG ThinQ app
and your appliance.
• The difference in the values
could be caused by the
difference in update time
between the lG ThinQ app
and the appliance.
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