duxtop BT-350DZ User Manual page 16

Error code guide
If an error code appears in the LCD READOUT DISPLAY, follow the Instructions in the ERROR
CODE table (below) to correct the problem:
ERROR
CODE
No cookware is detected,
incompatible cookware is
E0 detected or cookware is not
centered on the COOKWARE
ALIGNMENT GUIDE.
Excessive high temperature,
cooking fan malfunction, or
E1
inadequate ventilation for the
cooktop.
Cooking surface temperature
exceeds 460 °F (238 °C)
E2
limit and the unit shuts down
automatically.
Voltage input is too high or too
E3
low and the unit shuts down.
Note: If any of the above remedies fail to correct the problem, please contact
CustomerCare@thesecura.com.
12
Copyright 2018-2022 Secura, Inc. All rights reserved.
PROBLEM
If no cookware is on the cooktop, place cookware
on the top within 1 minute. If incompatible cookware
is detected replace it with proper cookware. If
the cookware is misaligned, move it within the
COOKWARE ALIGNMENT GUIDE. The unit will shut
down automatically if none of these actions are taken.
Unplug the cord from the electrical outlet. Ensure
proper ventilation by making sure the fan is at least 4"
away from any obstruction. Wait 10 minutes for the
cooktop and cookware to cool down and then plug it
back into a 120V electrical outlet. Turn the unit back
on and listen for the fan to confi rm it is running.
This is a safety feature to prevent the cooking surface
from overheating. It usually happens while using
POWER Mode, when the cookware bottom is above
460 °F (238 °C). Extremely high temperatures could
damage your cookware and cooktop. If E2 error code
happens during frying or sautéing while using POWER
Mode, switch to TEMPERATURE Mode. If E2 happens
while boiling water, unplug the unit from the electrical
outlet, wait 10 minutes for the cooktop and cookware
to cool down and reconnect the cord to the outlet. Turn
the unit back on, listen for the fan to start and ensure
the unit is at least 4" away from any obstructions.
Unplug the cord from the electrical outlet. Verify the
voltage is 110/120V AC with a voltage tester. If not,
switch to a different electrical outlet with the proper
voltage level before operating the unit.
REMEDY
www.duxtop.com / www.thesecura.com