Getting Support From Hp.com; Preparing To Call Technical Support; Locating The Rating Label - HP Compaq Presario,Presario Q2009 User Manual

Troubleshooting
Problem
No Plug and Play.
Picture bounces, flickers, or
wave pattern is present in the
picture.
Monitor is always in sleep
mode (amber LED).

Getting Support from hp.com

Before you contact customer service, refer to HP Technical Support at: http://www.hp.com/support
Select your country/region, and then follow the links to the support page for your monitor.

Preparing to Call Technical Support

If you cannot solve a problem by using the troubleshooting tips in this section, you might have to call technical
support. For technical support contact information, refer to the printed documentation included with the monitor. Have
the following information available when you call:
Monitor model number (located on label on back of monitor)
■
Monitor serial number (located on label on back of monitor or in the OSD display in the Information menu)
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration
■
Name and version of hardware and software you are using
■

Locating the Rating Label

The rating label on the monitor provides the product number and serial number. You may need these numbers when
contacting HP about your monitor model.
The rating label is on the back of the monitor.
A-2
Solution (continued)
In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor's video cable, and make sure that none of the pins are bent.
Make sure that the Compaq monitor drivers are installed. Refer to "Installing Drivers" in the
"Operating the Monitor" chapter for more information. Compaq monitor drivers are also
available at: http://www.hp.com/support
Move electrical devices that may cause electrical interference as far away from the monitor as
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
The computer power switch should be in the On position.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps
Lock key.
User's Guide