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Using The World Wide Web; Preparing To Call Technical Support - Compaq CV7500 Reference Manual

Color monitors series 5500, 7500, 7550, 9500.
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Problem
No sound from left
speaker.
Monitor is
overheating.

Using the World Wide Web

Support services are available on the Internet through the Compaq Support Forum. You can
either browse the postings as a guest, or register as a user and submit your own questions.
Compaq responds to questions within one business day.
To access the Compaq Support Forum, go to the Compaq Web site at:

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to
call technical support. Have the following information available when you call:
I
The monitor
I
Monitor model number
I
Serial number for the monitor
I
Purchase date on invoice
I
Conditions under which the problem occurred
I
Error messages received
I
Hardware configuration
I
Hardware and software you are using
Reference Guide
Possible Cause
Speaker audio cable is
disconnected.
Left speaker balance may
need to be adjusted.
There is not enough air space
to allow proper ventilation.
Troubleshooting
Solution
Make sure the speaker
connection from the left-side
speaker is connected to the
rear of the right-side speaker.
Select the Speaker icon
located on your Windows
desktop and adjust the
left-right balance accordingly.
Leave at least 3 inches (76
mm) of ventilation space
around the monitor, and do
not place objects on top of the
monitor.
http://www.compaq.com
A–3

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