LG S640S12A Owner's Manual page 73

Symptoms
The password for the
Wi-Fi that you are
trying to connect to is
incorrect.
Mobile data for your
smartphone is turned
on.
The wireless network
Your home appliance name (SSID) is set
and smartphone is not incorrectly.
connected to the Wi-Fi
network.
The router frequency is
not 2.4 GHz.
The distance between
the appliance and the
router is too far.
Reason
• Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
• Turn off the Mobile data of your smartphone and
register the appliance using the Wi-Fi network.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
• If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer
to the appliance.
Solution
EN
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