HP Pavilion N3310 Setup Manual page 7

Service and Support ....................................................................................................... 85
Hewlett-Packard Limited Warranty Statement........................................................... 86
Getting Support for Your Pavilion PC........................................................................ 88
To use the Pavilion Notebook User's Guide ........................................................ 88
To get help from the HP notebook website........................................................... 88
To call HP for Service and Support ...................................................................... 89
Obtaining Repair Service............................................................................................ 91
To receive warranty repair service........................................................................ 91
To prepare your computer for shipment ............................................................... 91
Solving Problems with Your Computer ....................................................................... 93
Troubleshooting Techniques ...................................................................................... 94
Audio Problems .................................................................................................... 94
CD-ROM Drive Problems .................................................................................... 94
Display Problems .................................................................................................. 95
DVD Problems...................................................................................................... 97
Hard Disk Drive Problems.................................................................................... 98
Heat Problems ....................................................................................................... 99
Keyboard, Touch Pad, and Mouse Problems ........................................................ 99
Memory Problems............................................................................................... 100
Modem Problems ................................................................................................ 100
PC Card (PCMCIA) Problems............................................................................ 101
Performance Problems ........................................................................................ 102
Port Replicator Problems .................................................................................... 103
Power and Battery Problems............................................................................... 103
Printing Problems................................................................................................ 105
Serial, Parallel, and USB Problems .................................................................... 105
Startup Problems ................................................................................................. 107
Suspending and Resuming Problems.................................................................. 107
Testing Hardware Operation..................................................................................... 109
Recovering and Reinstalling Software ..................................................................... 111
To recover the factory installation of your hard disk.......................................... 111
To replace a damaged Recovery CD................................................................... 112
To update the Pavilion Notebook BIOS ............................................................. 112
To recover an application.................................................................................... 113
Sending Your Computer for Service ........................................................................ 114
Specifications and Regulatory Information ............................................................... 115
Hardware and Software Specifications..................................................................... 116
Pavilion Notebook PC Hardware Specifications ................................................ 116
Software System Resources ................................................................................ 118
Safety Information .................................................................................................... 120
Power Cords........................................................................................................ 120
Battery Safety...................................................................................................... 121
Laser Safety......................................................................................................... 121
Regulatory Information ............................................................................................ 122
Setup Guide 7